100 Business Development jobs

About the Team Premium is a new and exciting team that owns building premium experiences and reservation capabilities on the Uber rider and driver partners app (which include Uber Black, SUV). We are investing in a new initiative that will expand Uber beyond on-demand ride sharing, to solve hourly transportation opportunities around the globe that leverage the power of Uber's platform. Our team owns the end-to-end experience which includes frontend, backend, operation tools, experimentation and data analysis pipeline. If you are looking for a challenging team with opportunities to have a global impact on millions of people around the world, don't look any further, our team is the right fit for you! What You'll Do You will own multiple backend services, APIs and data repositories that support new and existing products including Premium Rides, Reservations and new initiatives for hourly transportation. You will work on an exciting and iterative set of initiatives that have direct impact on the experience of our customers. You will work on a daily basis in close collaboration with our product managers and partner teams to define and deliver delightful features to continue to grow and expand the reach of the premium product line. Your focus will be balanced between releasing new features while keeping the quality bar high in terms of engineering practices and overall app usability. Surrounded by engineers passionate about Android, iOS and computer science in general, you will exponentially grow your technical skills as well as have a huge impact on the overall business and millions of customers around the globe What You'll Need * 2 Minimum Years of Experience with Backend/Distributed Systems/APIs BS/MS/Phd in Computer Science or a related field Experience in SOA or microservice architecture design Expertise in Go, Node, Java, and other applicable back end languages Strong algorithm and CS skills Excellent written/verbal communication and great team player Good track record of delivering E2E solutions that scale to millions of users Experience in working with agile methodology At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role As Group Product Manager on Marketplace Fares, you'll lead one or more Marketplace Fares teams. Marketplace Fares (within the Marketplace group) is responsible for global fares for all of Uber. Marketplace Fares powers and delivers the platform, levers, and experiences that ensure trustworthy fares for riders and drivers across the world. This includes every upfront price a rider sees when deciding to take Uber, and all trip earnings for drivers. We orchestrate Uber's sophisticated pricing and complex business logic, and apply predictive pricing models as part of providing a fare experience that engenders customer trust and long-term engagement. With fares as a central and critical experience to Uber's customers, we collaborate with many teams and functions across Uber to deliver truly global-scale impact. What You'll Do Own the vision, roadmap, and execution to deliver trustworthy fares for all of Uber's customers. Innovate and develop unique customer experiences and levers for pricing that ensure customer trust and encourage long-term loyalty. Enhance and scale the Fares engine that powers Uber pricing, in order to support Uber's exponential growth. Ensure accurate and reliable fare calculation for every Uber trip. Develop product strategy that aligns with Uber's broader mission and strategy, drawing from deep customer insights, data, and research. Lead cross-functional and full-stack teams of engineers, data scientists, and designers to deliver your product vision. Establish global go-to-market plans by collaborating with Uber internal stakeholders, including marketing and operations teams. Understand the requirements and needs of Uber's various markets to ensure successful global deployment of product experiences. Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal partners to all Uber employees to riders. What You'll Need Minimum 8 years of Product Management experience. Academic background in computer science, statistics, or engineering. A passion to apply technology and data to change how humanity moves. Strong customer empathy, with an ability to transform complex data and customer insights into delightful user experiences. Experience delivering highly successful and creative products with your fingerprints all over them - you're proud of what you've accomplished. Experience working in a metrics and experimentation driven organization. Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver world-class products. Finger-tippiness with data: you get the data you need and can whip it into an insightful story with no help. You know how to use data to make decisions without getting stuck in analysis paralysis. Expert communication skills, both within your team and with leadership and stakeholders. A never-ending desire to grow and learn. Bonus Points If Advanced degree or MBA Experience managing direct reports About the Team The Marketplace group builds the platform, products, and algorithms responsible for the real time execution and online optimization of Uber's marketplace. We are building the brain of Uber, solving NP-hard algorithms and economic optimization problems at scale, in real time, making all of the decisions for Uber's marketplaces based on up-to-the-second data as well as forecasts of the future. And we're not just talking about designing algorithms - we also build robust production systems to power these algorithms from the ground up. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role You will be focused on supporting the sales organization with everything Salesforce.com related. This role will be responsible for working with stakeholders and cross-functional partners to understand business challenges and areas for improvement, and leveraging your analytical skills to develop solutions for improving business processes. You will be successful in this role if you have the ability to collaborate cross-functionally, navigate through ambiguity, are organized and can provide top-tier support for your stakeholders. What You'll Do A Minimum of 3 years of Experience with Sales Operations Salesforce power-user/admin familiar with process design and workflow Practical experience with SQL (or other querying languages) Experience performing analyses with large data sets Experience managing cross-functional projects and stakeholders, powered by data-driven insight Experienced in written and verbal communication across diverse functions and teams Experience in strategic problem solving and driving action What You'll Need Drive efficiencies and implement programs/projects for our CRM, (Salesforce). Partner with cross-functional team members to apply business insights to critical business challenges. Identify and execute on process optimization opportunities within the Sales team and develop systems to increase U4B success Partner with Business Systems to design and execute workflow to improve our sales system About the Team Uber for Business has one goal - to allow businesses of any size to harness Uber's technology to move their business in new ways, with less hassle. From enterprises that need a seamless global travel travel solution to local businesses that want to provide courtesy rides to customers, or clinics providing reliable rides for patients, and more. With over 65000 businesses around the world already on board, Uber for Business is building for the future of how work gets done, wherever you need to go. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Uber ATG is preparing for operations at scale, and we are looking for an Engineering Manager with expertise in Machine Learning, Computer Vision, and Software Systems, to join our AVMaps Automation team. The Automation team is responsible for automating the digital map building process by developing ML/CV systems and tools. The systems you are responsible for are fundamental for Uber's ability to scale up the self driving initiative and begin operating at scale. We have an opportunity for an experienced leader to manage multiple Software Engineering teams responsible for creating the HD Map for our fleet of Self Driving Cars. What You'll Do Provide Technical Leadership in the areas of Machine Learning, Computer Vision, and Software Systems for an Engineering Team in Pittsburgh. Collaborate effectively and build relationships with ATG partners in Boulder, Toronto, and San Francisco Partner with technical leads across ATG and AVMaps to help identify opportunities, gather requirements, and lead a technology roadmap and vision for the team Mentor the team on design, implementation, testing, and maintenance of map feature generation algorithms that run on self-driving Uber vehicles Partner with other Machine Learning teams across ATG to support best practices Establish and manage processes for efficient team execution Responsible for the hiring and career development of the automation team What You'll Need PhD in Computer Vision, Robotics, ML, or related field 10+ years of experience with a track record of shipping high-impact engineering solutions Prior experience managing a team of roboticists, CV/ML scientists and software engineers People management experience nurturing careers, managing under- and over-performers, influencing cross-functional teams, recruiting and building teams Ability to work with Engineering leads across the ATG on architectures and system designs. Experience in computer vision, machine learning, mapping technologies, or related technical fields Experience transitioning research artifacts to production environments Prior technical leadership and management experience About the Team Uber's ATG AVMaps team needs your skills building the advanced maps technology supporting our self-driving vehicles. Currently, we are evolving our core mapping technology to drive improvements that will make our mapping technology and final product scalable as we increase diversity in our vehicle platforms and expand our geographic coverage. At the Advanced Technologies Group (ATG), we are building technologies that will transform the way the world moves. Our teams in Pittsburgh, San Francisco, Boulder, and Toronto are dedicated to mapping, software and hardware development, vehicle safety, and operations for self-driving technology. Our teams are passionate about developing a self-driving system that will one day move people and things around more safely, efficiently, and cost effectively. At Uber, we believe technology has the power to make transportation more efficient, accessible, and safer than ever before. Self-driving technology has the potential to make these benefits an everyday reality for our customers, but it's not going to happen overnight. Building best-in-class self-driving technology will take time, and safety is our priority every step of the way. Operating inclusively and transparently, while displaying responsible behavior in a structured development are critical to safety. We at ATG seek candidates who will role model these values. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Rides Data Science team uses data to improve and automate all aspects of Uber's core ridesharing products. We are looking for strong Data Scientists to join us in San Francisco, Palo Alto, Seattle and New York. Our major activities include: Maps:  Mediating users' digital connection to their physical world through traffic modeling, travel time estimation, route optimization, geospatial search, hotspot computation, and navigation Controls:  Ensuring balance and health in the Rides marketplace Driver:  Creating a seamless product experience for drivers across the driver journey: matching drivers to cars, onboarding onto our platform, creating a stress free trip experience Forecasting:  Projecting supply and demand for Uber rides at a fine grain of geography and time Matching:  Building and optimizing matching algorithms and new matching paradigms across Uber to increase efficiency, reduce ETAs, and reduce prices across Uber's ridesharing marketplace Pricing and Loyalty:  Designing base fare components for riders and drivers, designing and deploying incentives and loyalty programs, and creating real-time pricing algorithms Rider:  Building products that create an awesome experience for people who ride with Uber Uber for Business:  Creating products for organizations needing a seamless global travel solution and who want to provide courtesy rides to their customers and clients What you'll do Build statistical, optimization, and machine learning models for applications including pricing, matching, routing, automated recommendations, growth strategies, and user behavior modeling Design product experiments and interpret the results to draw detailed and actionable conclusions Leverage data to understand prduct performance and to identify improvement opportunities Present findings to senior management to inform business decisions Collaborate with cross-functional teams across disciplines such as product, engineering, operations, and marketing to drive system development end-to-end from ideation to productionization. What you'll need Ph.D., M.S., B.S. or B.A. degree in Statistics, Mathematics, Economics, Operations Research, Computer Science, Physics or other quantitative field. (Advanced degrees are a plus) Ability to use a language like Python, R or Java to work efficiently at scale with large data sets (including exploratory data analysis, statistical analysis, and machine learning model development) in a production environment. Advanced knowledge of experiment design and statistical methods Work closely with cross-functional stakeholders to execute on decisions Self-driven with the ability to work independently Strong communication skills, for example demonstrated through documentation and presentations. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Uber Eats is looking for sharp, highly motivated individuals to join our customer success team. As a Client Success Specialist, you will work efficiently and effectively with our enterprise restaurant partners to drive results in revenue growth, operational excellence, and customer service. Our Client Success Specialists work closely with our Client Success Managers to support our restaurant partners, the restaurant support team, product, sales, marketing and operations teams to manage and optimize restaurant relationships and provide maximum value for both Uber and our partners. What You'll Do Own outcomes. Work with our largest enterprise partners to execute against their highest priority initiatives. Support Client Success Manager with day-to-day interactions of top tier partners Handle the big picture, and the tiny details. You're organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships. Internal and External Advocate: Be the restaurant's go-to person and navigate internal processes to provide the best outcome for the client and our market. You persevere. You're able to think on your feet and hustle through fire drill situations. Bring your analytical A-game. You'll be working with a building business model, performing analysis with the enterprise ops teams to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we're driving toward the best possible outcome. Drive initiatives. You will support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise. Read between the lines. You'll be interacting directly with senior executives from our enterprise restaurants partners as you navigate the relationship with tact. What You'll Need A minimum of 3 years of experience with at least 1 year in a client facing role, preferably in sales. Willingness to hustle, roll up sleeves and get in the weeds with our highest value partners Strong executive presence Strong communication skills - written and verbal Project Management experience Analytics - comfortable in excel and talking through data SFDC experience a plus About the Team The Enterprise Customer Success team is pioneering how Uber Eats interacts with large restaurant brands. Standardization and building the strategy and process for managing our restaurant partners will be key. Senior Customer Success Managers will be internal champions for external client excellence that crosses all functions within the org: sales, marketing, operations and analytics and product. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role In this role, you will part of our Product Finance team, partnering across the Ridesharing Product Teams in close collaboration with Ops and Marketing. With unique visibility into the global business and across product teams, you will be able to reach insights others might not be able to make. In this role, you will manage and build the right financial discipline around selected product areas and feature development. In addition, you will be embedded in the product teams with the opportunity to turn product insights into strategic decisions for the global ridesharing business. If you're ready to go deep, working on a rewarding set of challenges and if you've got the finance skills, experience, and passion - read on and get in touch! What You'll Do Business partnerships - work closely with product leaders to develop financial forecasts and operational goals, apply business judgment and financial insights to assist with decision making P&L planning - you will be the primary point of contact for different product teams helping them to generating insights and hit financial targets Sophisticated financial modeling - build models from scratch, improve existing models, break complex models down into components that consolidate - you can do it all Analyze variances between actuals, forecast, and plan - use insights to iterate on forecasts and create action Think strategically and then execute - the models we build aid in decision making and strategy - we operationalize our insights Help us scale / transition from startup to enterprise - Part of this is maturing our planning processes, part is ensuring finance best practices spread through the organization Innovate - we will push the boundaries beyond traditional forecasting. Be creative, adaptive, and eager to learn new technical skill sets Be creative, adaptive, and eager to learn new ways and skills What You'll Need BS/BA in Finance, Accounting, Economics, or similar Minimum of 3 years of relevant analytical and management experience in the technology industry, investment banking, or management consulting Exceptional analytical skills - Best practices are second-nature, your models are efficient, scalable, and intuitive Excellent communication and people skills - numbers are key, but a business is built with people Self-starter - You will take initiative, be dedicated, set and drive toward goals Experience with Excel, SQL, and/or statistical software package Attention to detail - consistent with swift execution About the Team Managing and forecasting a hyper-growth business is hard. Forecasting for one of the fastest growing startups ever, expanding across the globe, while driving optimization for evolving business models - that's a challenge that doesn't come around often. Doing all this alongside a team that is as driven, creative, hands-on, smart, passionate and fun-loving as you are - that's Strategic Finance at Uber. The Rides Strategic Finance team works with the leadership of the Global Rides business as a key partner in strategy setting, budgeting, optimization and performance tracking to accomplish our financial and operational goals At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the role Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects drivers and riders. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today's toughest challenges in transportation. When we see individuals  truly  owning their individual success, we succeed as a team. As Senior Strategic Pricing Associate, you will be responsible for providing pricing and network analyses for Uber Freight's strategic customers. The ideal candidate will be a strong collaborator, working cross-functionally with sales, account management, and data science teams to develop a cohesive solution for our customers. We're looking for a passionate problem solver who can draw insights from a wealth of market data, translate these insights into actionable plans, and own our pricing strategy for the most advanced customers in the industry. What You'll Do Demonstrate analytical insights and partner with appropriate stakeholders to pursue growth opportunities and address areas of improvement. Provide data-driven pricing recommendations to internal stakeholders based on internal growth goals, trends and competitive landscape. Develop executive-level presentations that summarize and gain alignment on the analysis and the strategic rationale behind pricing decisions as well as potential financial impact. Deliver customized pricing strategies to customers during negotiation processes. Perform quarterly assessment of financial impact of pricing strategy versus the actual results. Provide insights to the business through analysis of competitive pricing, packaging or bundling strategies and customer buying patterns. ** What You'll Need** Bachelor's Degree in business/economics/stats/mathematics/related field SQL expertise and exceptional Excel and Data Management Skills Minimum 4 years of consulting, banking, data science, business intelligence, or related experience Exceptional critical thinking skills with the ability to use data to quickly root cause issues Experience working closely and communicating effectively with internal and external stakeholders At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role At Uber, providing world-class customer support is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. The Money Platform Program Leader will develop and lead efforts to build, operate, scale and improve the customer experience and support operations for Money Platform users in the US and Canada. This role demands both, seeing the big picture and identifying strategically important problems, as well as the ability to dive deep into opportunities for meaningful operational and product changes. You should be comfortable in uncharted territory as we are embarking on building novel solutions for our users in a multi-modality world. This is a highly cross-functional role and you will work closely with the other internal members of the Comm Ops team as well as other key stakeholder groups (Fintech, Finance, Ops, Product, Global CommOps, S&P, A&I, etc) to define and implement the desired service experience in the US & Canada. For this role you should have strong leadership and communication skills backed by a strong analytical ability, and excellent time-management and organizational skills. We're looking for someone who can set a vision and can solve problems from 30,000 feet as well as be able to dive deep into the details at once. What You'll Do Facilitate and lead high-impact initiatives to improve the customer experience for Money Platform users. Be a thought partner: Work with the product and operations teams on the ground in defining the support strategy for the business Build relationships with business partners: Collaborate with various levels of the product and operations teams, as well as other functional teams (engineering, people operations, legal, finance etc.) to ensure all the teams are rowing in the same direction to work on our toughest challenges Be a leader: Build and lead the team to achieve operational outcomes and deliver projects with significant business impact. Create, maintain and action on internal financial budgeting tools and analysis Manage complex, cross-functional projects across a slew of diverse subject matters and lines of business Develop high-level strategic team roadmaps and action plans Turn support data into actionable product, support, and operational improvements Work closely with our US/Canada Cities and operations teams to uncover and address customer experience pain points Drive continuous efforts to improve support infrastructure and processes Work with counterparts in other regional and global roles in pursuit of these initiatives What You'll Need 6+ years of deep, hands-on management of functions that include combinations of the following: FinTech / Financial Services customer service, business operations, and strategy & analytics. Deep expertise in payments / financial services operations. Strong business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them (ability to take strategy and convert it into on the ground execution) Exceptional communicator - you are a clear and concise communicator with the insight to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment You're an Uber evangelist--you care about the product and the customers About the Team This role sits within the US & Canada Uber Rides Comm Ops team, which is responsible for the customer support experience for all Uber Ridesharing users in the US&C region. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Supply Chain Analytics team will lead transformation and change to help set new standards specific to Supply Chain and help to lead this transformation using advanced data analytics! Systematically applying continuous improvement methods to our Supply Chain End2End (E2E) processes, driving better business results, the Supply Chain Management Business Process Expert (SCM-BPE) works to find solutions to complex problems within operations, supply chain, demand planning, logistics and innovate on leading edge solutions to manage projects broadly across SCALE within Uber ATG. The SCM-BPE is given responsibility on day one to own those business challenges and the autonomy to think strategically and make data driven decisions. The SCM-BPE will help with ERP/PLM based systems knowledge and proactively identify limitations and make recommendations.The person will manage the process of build of material leveraging product lifecycle management, supplier manufacturing processes and ERP purchasing systems, BOM structure, ECO/ECN. The SCM-BPE will conduct needs assessment with relevant stakeholders in the business to identify business process improvement. Using knowledge of systems/tools as well as data analytics, translate business process need into systems architecture. The SCM-BPE will have a very strong business acumen balanced with data governance and process reengineering experience. This person will work collaboratively across operations business teams to build powerful and insightful data analytics solutions to enable working procedures for the supply chain processes particularly in the goods flow(components, sub-assemblies and finished products). These solutions play a valuable role in the ATG supply chain end to end from manufacturing through to delivery of our products into the Self Driving Vehicles. The role will be highly visible within Uber ATG and globally, requiring the successful candidate to interact with executives throughout ATG operations organization. Finally, this person will play a critical role in defining ATG Operations longer term strategy in data science, advanced analytics and systems/tools. DESCRIPTION Implement the business strategy and vision around reporting and data capabilities required to support business management and executive decision making Partner with Global Supply Chain Managers, Procurement, Finance, FinTech (Financial Technology) & IT ENG (Information Technology Engineering) teams to design, develop and drive implementation of the business vision and systems/tools required to support reporting, data analytics and information delivery Work as part of a team of process expert, data analysts and software engineers focused on providing the information needed to manage ATG's business Management and delivery of information to support regular business activities Liaise with other ATG SCALE operations on data governance, infrastructure, standards, data quality, tools, master data management and key performance metric definition. Propose and implement new & innovative ways to enable the business to answer questions quickly. The Supply Chain Management (SCM) Business Process Expert (BPE) understands the SCALE business needs and translates, with in depth hands on systems experience, to support needs towards the supply chain, engineering and finance community The SCM BPE serves as a first point of contact for strategic sourcing, procurement, factory in case of questions how to operate in systems The function maintains a network in ATG and represent SCALE on supply chain topics within the analytics infrastructure as well as harmonization/alignment with other departments (e.g. Hardware Engineering, Systems & Engineering Testing, and Safety) Day-to-day tasks Multitasking projects and ad-hoc requests Working across multiple platforms, software and languages Deep diving into data governance and interrogating the processes Adapt the right method and solutions for the task Distilling complex ideas into quickly understandable plans Project management, communication planning and time management of your own projects Long-term tasks Building efficient processes of the business Engaging with the wider team to understand opportunities and also ensure collaboration of work Driving the roadmap for Analytics in ATG and executing at the correct pace Developing others to use process improvement and leverage the power of analytics What You'll Do The SCM BPE role has across the following areas: Align between the tech teams and the supply chain & operations Drive recurring program meetings with initiatives status & ongoing execution Dependency mapping, impact analysis of cross-team projects, resource planning and allocation tracking via determined tool. Work with SCALE team leads, and engineering managers to track allocation of team-members as required to keep projects healthy while providing individual development and career opportunities. To determine the system support and working procedures for the Supply Chain processes of the SCALE team particular as a Process Expert for the goods flow (components, sub-assemblies and finished products) in the strategic sourcing, procurement, factory To participate in key analytics/IT infrastructure projects to give guidance (business content & operation support) to the IT deployment program To represent SCALE on supply chain topics within the IT infrastructure for (IT application) harmonization/alignment with other departments. Provide consulting, training and technical support to the user community and application developers in the use of procedures in systems/tools. Monitor the effectiveness of the overall Supply Chain, Manufacturing, and Factory Planning and provide input and advice on continuous improvements process, monitoring, maintenance and administration procedures. To work on project related tasks as defined by the supply chain analytics team and support the global Supply Chain, Manufacturing, Factory Planning and ad hoc requests. Timely escalation of issues to Uber ATG leadership What You'll Need BA/BS in Business Administration, Supply Chain, STEM (Statistics, Operations Research, Engineering Preferred) with 7+ years experience doing supply chain operations (manufacturing included) or process improvement of related industries; or MA/MS in Business Administration, Supply Chain, STEM (Statistics, Operations Research, Engineering Preferred) with 5+ years experience doing supply chain operations (manufacturing included) or process improvement of related industries Innovative and strategic approach to business process analysis & data analytics. Self-starter with the ability to adapt, improvise, and problem solve with poise in a rapidly changing environment Eagerness to learn and demonstrate value in a dynamic environment Comfortable with making quick, informed decisions with less than complete information Superb communication skills, both written and verbal - ability to communicate complex analytics ideas to a business focused / executive audience. Experience driving process improvements and technology implementations in support of business analytics Familiarity of supply chain methodologies, supply / demand forecasting and optimization techniques Excellent time management skills and ability to work to tight deadlines and handle the pressure of last-minute requests Ability to comprehensively understand data elements, sources and relationships High drive for results and willing to work in a demanding and rapidly changing environment Ability to partner with internal and external engineering teams to build credibility and trust while driving alignment around common strategy Demonstrated teamwork as well as leadership and influencing skills Experience implementing using Lean and Six Sigma is strongly desirable Experience developing and/or maintaining Business Rules is strongly desirable Excellent business analysis and design skills. Can express technical concepts in business terms Desire to take initiative and move projects/ideas forward with clarity To work on project related tasks as defined by the SCALE Supply Chain Analytics Lead Managing broad range of stakeholders Strong affinity with cross-functional change management programs Training/Coaching people and teams applying processes Up to 30% travel is required Bonus Points If Automotive industry ways of working / processes in Logistics preferred Minimum 7 years in Supply Chain with explicit knowledge of logistical (components, sub-assemblies and finished products) goods flow and supplier management/sourcing Comprehensive functional understanding for purchasing, quality and product management/launch in Supply Chain Good analytical strong ability to work with figures/numbers Experience in ERP implementation/deployment in configurable, project driven business Change management experience a plus Hands on experience ERP (SAP/Oracle) goods flow About the Team At the Advanced Technologies Group (ATG), we are building technologies that will transform the way the world moves. Our teams in Pittsburgh, San Francisco, and Toronto are dedicated to mapping, software and hardware development, vehicle safety, and operations for self-driving technology. Our teams are passionate about developing a self-driving system that will one day move people and things around more safely, efficiently, and cost effectively. At Uber, we believe technology has the power to make transportation more efficient, accessible, and safer than ever before. Self-driving technology has the potential to make these benefits an everyday reality for our customers, but it's not going to happen overnight. Building best-in-class self-driving technology will take time, and safety is our priority every step of the way. Operating inclusively and transparently, while displaying responsible behavior in a structured development are critical to safety. We at ATG seek candidates who will role model these values. The Global Supply Chain and Business Operations team scales best in class technology and processes to deliver safe, reliable, and accessible transportation for the Uber platform. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role A thriving Talent Mobility program is a critical element in retaining and developing the talent Uber has already attracted. We need someone passionate about all things Mobility to develop and progress the operational effectiveness of our Global Mobility Program, as well as shape and execute the program's strategic vision and philosophy. We'll need you to have both strategic and hands-on experience, as well as a mix of entrepreneurial and large, high-growth company experience. This position is a great opportunity to provide vision and direction around strategic program development in a booming, constantly changing environment. What You'll Do Partner with key leaders and their leadership teams to develop and execute both long-term and short-term Mobility roadmaps that directly support and enable the org and business' objectives Partner with clients to develop and embed a compliant organizational culture, leverage change acceleration techniques to assist in driving Mobility compliance change Act as a process simplification champion who supports reducing complexity and partners with clients and key stakeholders to maximize efficiency Develop and drive Talent Mobility strategies to attract, develop, engage and retain strong and diverse talent Lead the development of new, and improvement of, existing Talent Mobility programs Provide expert Mobility Tax advice on complex compliance issues Partner with HRBPs and clients to implement the effective organizational structures and manage transitions using customizable Mobility solutions Provide People Ops Partners team with appropriate coaching, mentoring and training to ensure Mobility Operations are efficient Partner with Regional Talent Mobility BPs/Managers to assist with new country/market entry Conduct ongoing Mobility training with key business stakeholders and employees (HRBPs, Hiring Managers, etc.) Serve as the POC for the business to set up assignments - obtain approvals, review initiation forms, request cost estimates, coordinate questions and approval from business - complete assignment repatriation process Ensure that guidelines and programs are aligned with business needs - partnering with Mobility COE to iterate and develop Mobility offerings Take ownership of high-impact projects that shape the future of Mobility at Uber What You'll Need 5+ Years of Experience with Technical knowledge of mobility tax, payroll, and equity considerations for globally mobile employees, EA or CPA preferred Working knowledge of US immigration People Operations & Talent background preferred A strategic and consultative mindset with advanced interpersonal and project management skills Experience in program design and development preferred Motivated self-starter, able to thrive in a fast-paced environment with quickly changing business needs Passionate about customer/client success with a track record to prove it Creative and innovative About the Team We are a diverse team of experts who develop and manage the Talent Mobility programs that get our people where they need to go-in the right way. We offer technical guidance and support employees, managers, and our internal stakeholders throughout the process. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We are looking for a leader in the US / CAN Operations organization. The candidate will lead an operations team comprised of experts and top performers in growing a new business or building a new capability within Uber Eats. Role responsibilities include building and leading a team of experts and top performers to facilitate the transition of a new product from incubation stage to a mature business line while working alongside sales, business development, customer service, marketing and other partners to execute a launch plan. This role reports to the Director - General Manager, Strategic Initiatives, Uber Eats. You'll come with a track record of building teams and systems tied directly to the top and bottom line results of the organization, ideally with experience discovering and designing business solutions and working cross-functionally across a fast-growing business. What You'll Do Build out and directly lead an operations organization across the US/CAN Cities to scale a new product across the United States Create complete business plans for the attainment of goals and objectives as well as guiding the team in designing and executing analysis that supports business decisions Developing and implementing communications strategies aiming to promote the product, team and business to Eats leadership You will directly manage a team of Operations Managers across a variety of levels Motivate and leverage existing and new staff to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics Work closely in a matrixed environment with local operations, marketing, strategy, analytics, product, design, engineering, finance and other senior leadership in the region and at HQ to set clear objectives for regional strategy What You'll Need 8+ years of deep, hands-on management of functions that included combinations of the following: operations, business development, business analytics, marketing, customer loyalty and retention, and project management Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines Strong experience managing teams across multiple offices and territories At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We're looking to grow our support team at our Greenlight location at  9844 business park dr . Sacramento . CA . 95847.  ** Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.** Please note that the Uber Expert position is an hourly customer support role with a set wage. What You'll Do Deliver 5-star, in-person support to our driver-partners Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) Help brand the Uber name and get driver-partners excited to be on the road Stay on top of new Uber policies, procedures, and programs that affect driver-partners Work with the Driver Operations team to make our support processes even better Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends) What You'll Need You have some combination of retail, sales, client-facing, and/or customer service experience You're comfortable learning and adapting to new technology You're an outstanding communicator, with the ability to interact and connect with many types of personalities You are willing and enthusiastic about selling our product to potential driver-partners You're a patient teacher and have a passion for empowering others You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask You're self-motivated and able to operate independently with minimal oversight About the Team Uber's driver-partners are our most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We're looking to grow our support team at our Greenlight location at 950 John Daly Blvd Daly City, CA 94015. ** Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.** Please note that the Uber Expert position is an hourly customer support role with a set wage. What You'll Do Deliver 5-star, in-person support to our driver-partners Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) Help brand the Uber name and get driver-partners excited to be on the road Stay on top of new Uber policies, procedures, and programs that affect driver-partners Work with the Driver Operations team to make our support processes even better Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends) What You'll Need You have some combination of retail, sales, client-facing, and/or customer service experience You're comfortable learning and adapting to new technology You're an outstanding communicator, with the ability to interact and connect with many types of personalities You are willing and enthusiastic about selling our product to potential driver-partners You're a patient teacher and have a passion for empowering others You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask You're self-motivated and able to operate independently with minimal oversight About the Team Uber's driver-partners are our most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role As a Senior Presentation Designer on the Brand Experience team, you'll be joining a diverse team of conceptual thinkers and exceptional designers, who are passionate about taking on big challenges and moving people to where they want to be. You'll take on high impact global company presentations and collaborate with a variety of teams to move our audience and help speakers tell visually compelling and engaging stories across all business lines. Candidate should be excellent communicators and comfortable in a high-velocity startup environment and passionate about building the Uber brand. What You'll Do Execute design problem from end to end, from initial concept through completion Own our presentation design system and evolve it to meet the varying needs of internal teams Have a keen eye breaking down complex information into beautiful and simplified content to better engage our audience Communicate and partner cross functionally with stakeholders and speakers to streamline processes and ensure smooth execution Move and iterate quickly while incorporating speaker and stakeholder feedback Prioritize and lead projects in an ever-changing, fast-paced environment Take initiative to problem solving and help implement new standards and best practices What You'll Need Minimum of 5+ years experience A portfolio full of unusually great work showing high quality and thoughtful branding and presentation work Amazing attention to detail and a keen eye for typography, color and layout Excellent written, verbal and visual communication skills Strong leadership, project management and organizational skills Expert level knowledge in Keynote, Powerpoint, Google Slides, and the Adobe Creative Suite Knowledge of After Effects and motion design is a bonus About the Team As the Brand Experience team we craft brand, product and communications that boldly reflect our mission. In all we do, we help to humanize the Uber experience to make it more accessible to more people, increasing the value of our company to all. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We're looking to grow our support team at our Greenlight location at 1084 Foxworthy Ave San Jose, CA.**  Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.** Please note that the Uber Expert position is an hourly customer support role with a set wage. What You'll Do Deliver 5-star, in-person support to our driver-partners Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) Help brand the Uber name and get driver-partners excited to be on the road Stay on top of new Uber policies, procedures, and programs that affect driver-partners Work with the Driver Operations team to make our support processes even better Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends) What You'll Need You have some combination of retail, sales, client-facing, and/or customer service experience You're comfortable learning and adapting to new technology You're an outstanding communicator, with the ability to interact and connect with many types of personalities You are willing and enthusiastic about selling our product to potential driver-partners You're a patient teacher and have a passion for empowering others You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask You're self-motivated and able to operate independently with minimal oversight About the Team Uber's driver-partners are our most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role As a backend engineer on the Storgate team, you'll develop systems that are the interface between Uber's application developers and the underlying storage systems offered by our Storage Platform team (of which Storage is a part). This is a unique opportunity to combine a deep knowledge of distributed and database systems with a passion for making developers happier and more productive in working with such systems. You will have a direct impact on how quickly and robustly Uber engineers can build some of our most business-critical applications. What You'll Do Design, implement, test and roll out the next generations of our infrastructure at Uber, meeting high standards of performance, reliability, and usability. Collaborate with others, both from Storage Platform and from application engineering teams, to ensure that the infrastructure we're building works seamlessly across storage backends and best serves application engineers. Mentor more junior engineers, guiding their work and supporting their professional development. Contribute to enhancing the team's technical and organizational culture; serve as a role model to others. What You'll Need Bachelor's degree or higher in an engineering field (e.g. Computer Science, Computer Engineering, etc.). 5+ years of relevant engineering experience. Experience in at least one of scalable storage and developer tooling. Experience with multiple programming languages. We use Go, Java, and Python. Excellent written and verbal communication skills, including the ability to write detailed technical documents. Passionate about building systems that are both powerful and easy to use. About the Team Uber's Storgate team is based in San Francisco and serves as the bridge between Uber's world-class storage infrastructure and our thousands of fast-moving application developers. We build innovative systems and solutions that empower developers to get the most out of storage, seamlessly integrating it with their applications and maximizing their productivity. We are a diverse group of talented people who value creating a welcoming and collaborative environment that enables high technical performance and rapid professional growth. As a member of our team, you will dig into the complex and rewarding world of scalable infrastructure that is at the foundation for all microservices at Uber. The one constant at Uber is growth, and all of our systems are constantly evolving to meet the needs of our high growth environment. We are proactive about addressing both operational and scalability challenges as we grow. We champion great monitoring, alerting, and test coverage and invest in the right tools to help us do so. The services we build on Uber's infrastructure team are highly scalable, robust, and fault-tolerant. We are conscious about the tradeoffs we make in building highly scalable architectures. We balance code and architecture quality with good execution speed, supporting the continous growth of Uber. Engineers on the infrastructure teams work closely with groups like Data Science, Machine Learning, Money, Finance, and Mobile Engineering to address new challenges, co-produce requirements, and improve our operational efficiency. In this role there is a special focus on collaboration with Uber's application engineers, including those working on our core Rides and Eats businesses. We also work closely with other infrastructure teams across Uber to provide a common platform that makes development of services at Uber fast and efficient. Supporting and collaborating with these and other groups within Uber is a key part of scaling our business. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We are looking for a talented and experienced technical leader to spearhead development of M3DB: a world-class, open-source, distributed, scalable time-series database. Staff engineers at Uber have a deep impact across a wide variety of business and technology decisions spanning multiple projects and locations. They are passionate and pragmatic technologists who are able to design scalable systems while delivering efficient code. They are not only collaborative role models, but also approachable thought leaders within a larger group. They are humble teachers, technically mentoring a team of talented engineers while also executing on delivering uniquely challenging projects. What You'll Do Provide technical leadership in architecting and building mission-critical distributed systems which underpin Uber's global operations Collaborate with others, from talented team members within your group, through smart technologists across product lines, to responsible leaders across Uber. Build up strong relationships with people in the organization, meaningfully collaborating and building trust Be a role model on acting with good judgement and responsibility. Engineers across the organization will look to you on how best to plan and execute on projects See the big picture and identify strategically important problems, inefficiencies or opportunities for meaningful improvements. Drive alignment on how to tackle these and deliver high leverage solutions on these at the group and organization level Up the bar on sustainable engineering by improving best practices, producing best-in-class code, documentation, testing and monitoring Be a humble mentor and trusted advisor for both our talented team members and passionate leaders alike. Deal with a difference in opinions in a mature and fair way, helping teams to commit and move forward What You'll Need You have deep experience building distributed systems at scale You have a track record of leading successful teams. You know how to grow and motivate the people around you You are customer obsessed and collaborate within and across teams to meet customer needs. You are optimistic in pursuit of the best solution You have excellent written and verbal communication skills, including the ability to write detailed technical documents You have a passion for raising the bar in how a world-class engineering culture About the Team M3DB was created to provide high-performance storage for Uber's metrics platform, built from the ground up to process hundreds of millions of data points per second. Now we are generalizing this next-generation technology so product teams across the company can reliably and efficiently support Uber's burgeoning platform, backed by a best-in-class database. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Sr. Technical Lead Manager of Data Science for the Global Customer Engagement and Platform Strategy Team will play a pivotal role in developing best in class customer engagement practices for Uber across all consumer-facing products. What You'll Do Internalize and deeply understand Uber's mission and strategies, as well as the mission and objectives of your team Drive cross-functional teams to set qualitative objectives and quantitative goals Drive experimental design and analysis of consumer behavior Define and manage universal customer attribute data sets and funnel datasets Drive innovation, generate and validate new data, tactics and product ideas that maximize our business impact Be creative - relentlessly identify new ideas and data sources to solve very difficult problems Generate actionable insights from funnel and customer data Support business reporting, tooling, and experimenting. Collaborate with Uber internal stakeholders, including the product operations, finance, legal, policy, and global operations teams to ensure that our technology supports Uber's business objectives globally Lead the creation of pragmatic, prioritized, actionable roadmaps that effectively distill vision and strategy into efficiently shipped results Lead a world-class team that includes a combination of Data Scientists, Data Analysts, and Engineers. You'll be leading several direct reports initially and will have the opportunity to create, scale and nourish a team of experienced professionals What You'll Need Excellent educational background in a quantitative field, such as Statistics, Mathematics, Economics/Econometrics, Machine Learning, Operations Research, Engineering, Computer Science - graduate degree required and PhD degree preferred 6+ years of professional experience (post-graduation) delivering, scaling, and managing highly successful and innovative machine learning products Prior management / team-lead experience The willingness to be hands-on as you balance day to day tasks with building out and leading your team Demonstrable proficiency in coding (Python, Spark, and R preferred) and programming concepts Building and maintaining production services A passion for experimentation, with deep experience in experimental design, execution, and analysis Knowledge of core ML concepts (i.e. feature discovery and engineering, model validation, retraining strategies) A commitment to learning - we want someone who seeks to deliver impact and also invests in themselves and others A strong communicator who can partner with others to set a vision and then collaborate to deliver impactful results that are well explained About the Team The Global Customer Engagement Strategy team is a new team at Uber responsible for pushing our thinking beyond the here and now: working cross functionally to evolve our systems, approach, processes and goals to deliver long-term customer value across business lines, uniting our cross-platform investments and leveraging our scale. This team is at the center of innovation; developing humanizing and personalized incentive strategies to engage and retain customers across all Uber platforms. It will also define the platform growth strategies behind our new business offerings that will increase access to our platform for new customer segments and use cases. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role As the Head of EATs Vendor Operations, US&C, you will oversee a team that manages to an efficient and effective day-to-day operations in our outsourced global BPO footprint. You will be expected to have the ability to create annual business plans and roadmaps for your team to manage through to successful outcomes. Your team will be focused on monitoring and reporting performance of our BPO call center network for US & Canadian Restaurants, Couriers and Eaters in multiple delivery channels such as email, chat and voice. You will work closely with your Global Network Team peers, leadership as well as the key stakeholders on our internal customers on the US&C Community Operations Program Team to plan and execute on their strategic plans and goals, partnering to create new efficiencies, satisfaction and customer success for our EATs customers. You will also own and manage the US&C EATs Delivery Strategy, including such as areas as BPO Footprint, Performance Management and Continuous Improvement. You will partner and contribute as a Leader with other members of the Global Network Team on common interests such as best practice-sharing, risk and vendor management. As this scope includes BPOs in various countries such as India, Philippines and Colombia, there is an expectation of travel >30% annually. What You'll Do Manage a highly complex BPO network and the delivery of services for US&C EATs customers, Restaurants, Couriers and Eaters Lead a team of Vendor Managers who deliver on the business plans and activities to meet and exceed high expectations for our customers and stakeholders throughout our BPO Network Understand and analyze data and share results with internal stakeholders to understand opportunities to improve Maintain a high level of communication with all stakeholders, manage reporting and monitoring, Employ critical thinking and creative problem-solving skills to navigate complex issues that arise Create and maintain an annual strategic plan that will form part of the overall US&C Network Team Develop strong relationships with BPO Leadership and internal program teams that require Global Network resources to enable their strategic goals What You'll Need Minimum 10 years of Vendor or BPO Management experience in a senior role with a global footprint/delivery environment At least 10 years of operations management experience leading a team of operations/vendor managers Superior analytical and reporting skills, Highly results-focused, excellent problem-solving skills and the ability to influence in complex matrix environment Strong written and verbal communication skills Bonus Points If Experience working in an organization that is highly regulated, ie financial services, health care Experience managing a network of onshore and offshore sites** ** About the Team ** **Community Operations is pioneering how Uber manages customer support around the globe enabling our Riders, Drivers, Restaurants, etc to have magical experiences. Our Global Network Team manages a very complex footprint across 4 mega-regions, with strong partnerships to ensure the servicing needs of Uber's customers are delivered at high quality. The team manages relationships with many layers of the Uber organization which makes the work we do high profile and high-pressured. We not only strive to meet our internal stakeholder and external customer goals, we prefer to over-deliver, driving the best quality of services with top-notch vendor organizations and being as integrated as possible with our partners. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.