Description SAIC is looking for a Helpdesk Support Technician to provide Tier 1 day-to-day, onsite support for workstations across the U.S. Army Enterprise Service Desk team at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and may be shift work in a 24x7x365 environment requiring flexibility in work hours.
Job duties include:
Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to higher tiers as required.
Documents all customer interactions within a ticketing system.
This is a pathway position for aspiring IT professionals....
Mar 08, 2021
Description SAIC is looking for a Helpdesk Support Technician to provide Tier 1 day-to-day, onsite support for workstations across the U.S. Army Enterprise Service Desk team at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and may be shift work in a 24x7x365 environment requiring flexibility in work hours.
Job duties include:
Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to higher tiers as required.
Documents all customer interactions within a ticketing system.
This is a pathway position for aspiring IT professionals....
Description SAIC is seeking a Field Service Technician/ Engineering Tech V located at Cannon AFB, New Mexico . When you join SAIC, you will be playing a part in fulfilling SAIC’s mission of keeping America’s war fighters safe.
JOB DESCRIPTION :
In this vital position located at Cannon AFB, you will perform maintenance on the AC-130 gunship as well as act as a liaison to the Small Arms Branch at NSWC Crane, for any technical issues related to the 30mm and 105mm weapons systems. This position will require up to 50% CONUS and OCONUS travel.
JOB DUTIES :
Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB.
Provides on-site technical support for weapons and associated equipment used by the squadron.
Acts as the liaison...
Mar 08, 2021
Description SAIC is seeking a Field Service Technician/ Engineering Tech V located at Cannon AFB, New Mexico . When you join SAIC, you will be playing a part in fulfilling SAIC’s mission of keeping America’s war fighters safe.
JOB DESCRIPTION :
In this vital position located at Cannon AFB, you will perform maintenance on the AC-130 gunship as well as act as a liaison to the Small Arms Branch at NSWC Crane, for any technical issues related to the 30mm and 105mm weapons systems. This position will require up to 50% CONUS and OCONUS travel.
JOB DUTIES :
Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB.
Provides on-site technical support for weapons and associated equipment used by the squadron.
Acts as the liaison...
Description SAIC is seeking a Welder-Fitter to perform various production welding operations using GMAW-Pulse welding processes on high-hard armored steel.
Work Site: 7410 A Magi Road, Hanahan SC 29410
Note: This is PERM that offers the full suite of Benefits.
Job Duties:
Ensures welding processes, procedural instructions, evaluations, inspection processes, etc. are held to customer and code requirements of all fabrication performed.
Weld structural assemblies using GMAW-Pulse process during fabrication and installation sequence of vehicle construction.
Fabricate, weld, and assemble steel and aluminum tooling and fixtures with the use of common metal shop tools/equipment such as band saws, plasma and gas torch cutters, lathes, drill presses, etc.
Read, interpret, comprehend and comply with work instruction, process sheets, diagrams, sketches and blueprints to determine operations, required materials and...
Mar 03, 2021
Description SAIC is seeking a Welder-Fitter to perform various production welding operations using GMAW-Pulse welding processes on high-hard armored steel.
Work Site: 7410 A Magi Road, Hanahan SC 29410
Note: This is PERM that offers the full suite of Benefits.
Job Duties:
Ensures welding processes, procedural instructions, evaluations, inspection processes, etc. are held to customer and code requirements of all fabrication performed.
Weld structural assemblies using GMAW-Pulse process during fabrication and installation sequence of vehicle construction.
Fabricate, weld, and assemble steel and aluminum tooling and fixtures with the use of common metal shop tools/equipment such as band saws, plasma and gas torch cutters, lathes, drill presses, etc.
Read, interpret, comprehend and comply with work instruction, process sheets, diagrams, sketches and blueprints to determine operations, required materials and...
Description Job Description: SAIC is hiring a Warehouse Specialist in Huntsville, AL to perform a variety of warehousing duties.
The selected candidate will perform duties that involves most of the following:
Assists in defining and executing the technical portion of the PSC operation by utilizing all source control drawing numbers to match the delivered equipment. Each system has a unique configuration and only the tested and approved government equipment is authorized for use within the system.
Administratively they are required to utilize the life-cycle database to create nomenclatures, part numbers, serial numbers, and equipment condition codes, while following the approved processes with the facility. Required to review data for errors and make edits and corrections as required.
Develops and executes equipment documentation for the Government by following in-depth processes utilizing the government form DD250 thus ensuring the government has 100%...
Mar 03, 2021
Description Job Description: SAIC is hiring a Warehouse Specialist in Huntsville, AL to perform a variety of warehousing duties.
The selected candidate will perform duties that involves most of the following:
Assists in defining and executing the technical portion of the PSC operation by utilizing all source control drawing numbers to match the delivered equipment. Each system has a unique configuration and only the tested and approved government equipment is authorized for use within the system.
Administratively they are required to utilize the life-cycle database to create nomenclatures, part numbers, serial numbers, and equipment condition codes, while following the approved processes with the facility. Required to review data for errors and make edits and corrections as required.
Develops and executes equipment documentation for the Government by following in-depth processes utilizing the government form DD250 thus ensuring the government has 100%...
Description SAIC is seeking a Ground Based Air Defense FSR in support of NSWC Crane. This position will be located at Cherry Point, NC .
Note: This position is a CONUS position with up to 25% travel stateside. Most of the travel will consist of site visits to Crane/Bedford IN to train with the GBAD team/equipment.
JOB DESCRIPTION :
In support of NSWC Crane, SAIC is supporting the USMC Future Weapon System (FWS)/Ground Based Air Defense (GBAD) program. SAIC will have one Field Service Representative (FSR) on-site in a Continental United States (CONUS) location to support the Marine Corps GBAD battalion at Marine Corps Air Station Cherry Point, North Carolina. This is the primary location for the position. SAIC is currently seeking a dynamic and highly qualified Engineering Technician IV to provide on-site maintenance, technical, and engineering support to Marine Corps GBAD programs and...
Mar 02, 2021
Description SAIC is seeking a Ground Based Air Defense FSR in support of NSWC Crane. This position will be located at Cherry Point, NC .
Note: This position is a CONUS position with up to 25% travel stateside. Most of the travel will consist of site visits to Crane/Bedford IN to train with the GBAD team/equipment.
JOB DESCRIPTION :
In support of NSWC Crane, SAIC is supporting the USMC Future Weapon System (FWS)/Ground Based Air Defense (GBAD) program. SAIC will have one Field Service Representative (FSR) on-site in a Continental United States (CONUS) location to support the Marine Corps GBAD battalion at Marine Corps Air Station Cherry Point, North Carolina. This is the primary location for the position. SAIC is currently seeking a dynamic and highly qualified Engineering Technician IV to provide on-site maintenance, technical, and engineering support to Marine Corps GBAD programs and...
Description
SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.
Job Description
• This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests.
• The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.
RESPONSIBILITIES:
• Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues
• Support commercial and customer specific applications and software
• Support operating...
Feb 27, 2021
Description
SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.
Job Description
• This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests.
• The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.
RESPONSIBILITIES:
• Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues
• Support commercial and customer specific applications and software
• Support operating...
Description SAIC is seeking a Ground Based Air Defense FSR in support of NSWC Crane. This position will be located at Camp Pendleton, CA .
Note: This position is a CONUS position with up to 25% travel stateside. Most of the travel will consist of site visits to Crane/Bedford IN to train with the GBAD team/equipment.
JOB DESCRIPTION :
SAIC is supporting the USMC Future Weapon System (FWS)/Ground Based Air Defense (GBAD) program. SAIC will have one Field Service Representative (FSR) on-site in a Continental United States (CONUS) location to support the Marine Corps GBAD battalion at Marine Corps Base Camp Pendleton, California. This is the primary location for the position. SAIC is currently seeking a dynamic and highly qualified Engineering Technician IV to provide on-site maintenance, technical, and engineering support to Marine Corps GBAD programs and Counter Unmanned Aerial Systems (CUAS). FSRs...
Feb 27, 2021
Description SAIC is seeking a Ground Based Air Defense FSR in support of NSWC Crane. This position will be located at Camp Pendleton, CA .
Note: This position is a CONUS position with up to 25% travel stateside. Most of the travel will consist of site visits to Crane/Bedford IN to train with the GBAD team/equipment.
JOB DESCRIPTION :
SAIC is supporting the USMC Future Weapon System (FWS)/Ground Based Air Defense (GBAD) program. SAIC will have one Field Service Representative (FSR) on-site in a Continental United States (CONUS) location to support the Marine Corps GBAD battalion at Marine Corps Base Camp Pendleton, California. This is the primary location for the position. SAIC is currently seeking a dynamic and highly qualified Engineering Technician IV to provide on-site maintenance, technical, and engineering support to Marine Corps GBAD programs and Counter Unmanned Aerial Systems (CUAS). FSRs...
Description SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed force AESD team in Honolulu, HI .
JOB DUTIES :
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Route calls to product line specialists, application, or system support specialists.
Maintain and updates records and tracking databases.
Alert management to recurring problems and patterns of problems.
Qualifications REQUIRED EXPERIENCE AND CLEARANCE :
AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience with relevant certification.
Candidate must be a US Citizen.
Candidate must be able to obtain or possess a Full...
Feb 25, 2021
Description SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed force AESD team in Honolulu, HI .
JOB DUTIES :
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Route calls to product line specialists, application, or system support specialists.
Maintain and updates records and tracking databases.
Alert management to recurring problems and patterns of problems.
Qualifications REQUIRED EXPERIENCE AND CLEARANCE :
AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience with relevant certification.
Candidate must be a US Citizen.
Candidate must be able to obtain or possess a Full...
Description SAIC is looking for Motor Transportation Field Service Representatives to support 2nd and 3rd echelon maintenance and operational training on the USMC Medium and Light Tactical Vehicle Platforms (JLTV, UTV and HMMWV).
Selected candidates will work on Marine Corps Base Hawaii (MCBH) Kaneohe Bay. This is a full-time hourly benefits eligible position and does not provide housing or per-diem pay.
Select candidate must be willing to travel and deploy OCONUS as needed, up to 50%.
JOB DUTIES :
FSR may be required to assist Master Operational Instructors for training instruction and will be required to evaluate operators and equipment
FSR will identify and replace components and conduct functional tests to...
Feb 24, 2021
Description SAIC is looking for Motor Transportation Field Service Representatives to support 2nd and 3rd echelon maintenance and operational training on the USMC Medium and Light Tactical Vehicle Platforms (JLTV, UTV and HMMWV).
Selected candidates will work on Marine Corps Base Hawaii (MCBH) Kaneohe Bay. This is a full-time hourly benefits eligible position and does not provide housing or per-diem pay.
Select candidate must be willing to travel and deploy OCONUS as needed, up to 50%.
JOB DUTIES :
FSR may be required to assist Master Operational Instructors for training instruction and will be required to evaluate operators and equipment
FSR will identify and replace components and conduct functional tests to...
Description The Electronics Technician position will support the assembly and integration of analog and digital cables and electronics payloads for use in systems in the realm of signal processing, information processing, and display processing on Unmanned Aerial Vehicle (UAV) platforms. Assemblies include coaxial cables, RF connectors, and electrical cables, ribbons, combined with complex connectors/in-outs. The technician will work alongside project team members to support the integration of electronics payloads into UAV platforms. The ideal candidate will thrive in a dynamic, fast-paced, work environment. This position will be located in the San Diego area.
Job Duties may include:
Assembly of digital and analog cables and connectors.
Testing of digital and analog cables and connectors.
Assembly and integration of electromechanical components.
System assembly and testing of payload assemblies, training equipment, and kit packaging....
Feb 24, 2021
Description The Electronics Technician position will support the assembly and integration of analog and digital cables and electronics payloads for use in systems in the realm of signal processing, information processing, and display processing on Unmanned Aerial Vehicle (UAV) platforms. Assemblies include coaxial cables, RF connectors, and electrical cables, ribbons, combined with complex connectors/in-outs. The technician will work alongside project team members to support the integration of electronics payloads into UAV platforms. The ideal candidate will thrive in a dynamic, fast-paced, work environment. This position will be located in the San Diego area.
Job Duties may include:
Assembly of digital and analog cables and connectors.
Testing of digital and analog cables and connectors.
Assembly and integration of electromechanical components.
System assembly and testing of payload assemblies, training equipment, and kit packaging....
Description SAIC is seeking an Industrial Painter in Hanahan, SC to support a government client.
Note: This is PERM that offers the full suite of Benefits.
Work Site Address:
7410 Magi Road Hanahan SC 29410
Job Duties:
Preparing the surface to bind to the paint you will apply, applying paint in the desired color and film thickness (Mil) using specialized spraying equipment (conventional air or HVLP), ensuring the quality of the job is up to Mil-spec standards, and cleaning up your work area and equipment.
Operate, clean, and maintain industrial paint equipment and paint booth. Prepare raw material for painting.
Properly mix and apply paint and related industrial coatings to steel equipment, resulting in a quality-finished MIL-Spec product.
Maintain production records of material used for each vehicle, including tracking paint and solvent usage.
Coordinate with production team to minimize work stop and...
Feb 18, 2021
Description SAIC is seeking an Industrial Painter in Hanahan, SC to support a government client.
Note: This is PERM that offers the full suite of Benefits.
Work Site Address:
7410 Magi Road Hanahan SC 29410
Job Duties:
Preparing the surface to bind to the paint you will apply, applying paint in the desired color and film thickness (Mil) using specialized spraying equipment (conventional air or HVLP), ensuring the quality of the job is up to Mil-spec standards, and cleaning up your work area and equipment.
Operate, clean, and maintain industrial paint equipment and paint booth. Prepare raw material for painting.
Properly mix and apply paint and related industrial coatings to steel equipment, resulting in a quality-finished MIL-Spec product.
Maintain production records of material used for each vehicle, including tracking paint and solvent usage.
Coordinate with production team to minimize work stop and...
Description We are looking for an experienced Controller Training Solutions (CTS) Remote Pilot Operator, RPO to join the SAIC TEAM providing air traffic controller training services for the Federal Aviation Administration’s (FAA).
The Federal Aviation Administration (FAA) is responsible for ensuring that air traffic control specialists provide the flying public with a high level of safety and professionalism. A well-trained Air Traffic Control (ATC) workforce plays an essential role in fulfilling this responsibility. The FAA employs more than 14,000 air traffic controllers. They work in air traffic facilities of varying sizes, safely separating more than 50,000 aircraft in the National Airspace System (NAS) each day.
To provide such air traffic services, the FAA trains new air traffic control specialists and provides recurrent training to current air traffic control specialists. The FAA utilizes Contractor-provided instructional services at FAA...
Feb 17, 2021
Description We are looking for an experienced Controller Training Solutions (CTS) Remote Pilot Operator, RPO to join the SAIC TEAM providing air traffic controller training services for the Federal Aviation Administration’s (FAA).
The Federal Aviation Administration (FAA) is responsible for ensuring that air traffic control specialists provide the flying public with a high level of safety and professionalism. A well-trained Air Traffic Control (ATC) workforce plays an essential role in fulfilling this responsibility. The FAA employs more than 14,000 air traffic controllers. They work in air traffic facilities of varying sizes, safely separating more than 50,000 aircraft in the National Airspace System (NAS) each day.
To provide such air traffic services, the FAA trains new air traffic control specialists and provides recurrent training to current air traffic control specialists. The FAA utilizes Contractor-provided instructional services at FAA...
Description SAIC is looking for a Data Entry Technician will be responsible for directly and independently supporting the administrative division with data entry for a variety of financial, travel, and resource tracking systems. This posiition focuses on delivering outstanding services in support of law enforcement and in supporting the United States Attorney’s Office.
Responsibilities:
Enters data into a variety of USAO administrative computers systems (UFMS, E2, UAPM, webTA, etc)
Enters data in prescribed format for subsequent processing. Reviews error messages and makes corrective actions during data entry.
Enters, monitors, and tracks obligation and expenditures data for office support functions and litigation expenses and ensures expenses are properly entered into financial system.
Verifies entries occur on a timely basis in accordance with regulatory controls and within parameters provided.
Prepares and processes transactions related to...
Feb 16, 2021
Description SAIC is looking for a Data Entry Technician will be responsible for directly and independently supporting the administrative division with data entry for a variety of financial, travel, and resource tracking systems. This posiition focuses on delivering outstanding services in support of law enforcement and in supporting the United States Attorney’s Office.
Responsibilities:
Enters data into a variety of USAO administrative computers systems (UFMS, E2, UAPM, webTA, etc)
Enters data in prescribed format for subsequent processing. Reviews error messages and makes corrective actions during data entry.
Enters, monitors, and tracks obligation and expenditures data for office support functions and litigation expenses and ensures expenses are properly entered into financial system.
Verifies entries occur on a timely basis in accordance with regulatory controls and within parameters provided.
Prepares and processes transactions related to...
Description SAIC is seeking a Senior Paralegal to support OCGS within DOJ in Washinton DC.
OCGS supervises and assists in the investigation and prosecution of organized crime cases in
United States Attorney's Offices across the country. These cases involve a broad spectrum of
criminal statutes, including extortion, murder, bribery, fraud, money-laundering narcotics, and
labor racketeering.
In a more specialized context, OCGS also coordinates the Department's labor-management
racketeering program. OCGS provides expert advice and litigation support to prosecutors and
investigators pursuing corruption and abuse involving labor-management relations, internal
union affairs and employee pension and health plans in the private sector
OCGS prosecutors investigate and prosecute important gang cases, formulate violent crime and
gang prosecution policy, assist and coordinate with USAOs on legal issues and multi-district
cases, and work with numerous...
Feb 10, 2021
Description SAIC is seeking a Senior Paralegal to support OCGS within DOJ in Washinton DC.
OCGS supervises and assists in the investigation and prosecution of organized crime cases in
United States Attorney's Offices across the country. These cases involve a broad spectrum of
criminal statutes, including extortion, murder, bribery, fraud, money-laundering narcotics, and
labor racketeering.
In a more specialized context, OCGS also coordinates the Department's labor-management
racketeering program. OCGS provides expert advice and litigation support to prosecutors and
investigators pursuing corruption and abuse involving labor-management relations, internal
union affairs and employee pension and health plans in the private sector
OCGS prosecutors investigate and prosecute important gang cases, formulate violent crime and
gang prosecution policy, assist and coordinate with USAOs on legal issues and multi-district
cases, and work with numerous...
Description SAIC is hiring a Sr. AMAG Security Systems Technician in Tampa, FL to support USCENTCOM. This position will maintain, analyze, and troubleshoot any issues with the security system at HQ USCENTCOM Tampa, FL.
JOB DUTIES :
Provides support required for ancillary facilities modifications, yearly maintenance, inspections, trouble-shooting, and repair of Security Systems, Digital Video Surveillance Systems and various security related sensors and devices such as balanced magnetic switches, surveillance cameras and infrared motion detectors
Provides life cycle support, maintenance, upgrades and certification of electronic and physical security systems to include Closed Circuit Television (CCTV) Systems, Intrusion Detection Systems (IDS), Access Control Systems (ACS), and barrier systems for various locations
The On-Site Technician will not enforce policy, but will be...
Feb 10, 2021
Description SAIC is hiring a Sr. AMAG Security Systems Technician in Tampa, FL to support USCENTCOM. This position will maintain, analyze, and troubleshoot any issues with the security system at HQ USCENTCOM Tampa, FL.
JOB DUTIES :
Provides support required for ancillary facilities modifications, yearly maintenance, inspections, trouble-shooting, and repair of Security Systems, Digital Video Surveillance Systems and various security related sensors and devices such as balanced magnetic switches, surveillance cameras and infrared motion detectors
Provides life cycle support, maintenance, upgrades and certification of electronic and physical security systems to include Closed Circuit Television (CCTV) Systems, Intrusion Detection Systems (IDS), Access Control Systems (ACS), and barrier systems for various locations
The On-Site Technician will not enforce policy, but will be...
Description SAIC is seeking a Document Management Analyst to support the OCGS (Organized Crime and Gangs Unit) within DOJ. This position will be on site in Washington DC.
Organized Crime and Gang Section (OCGS) coordinates the Department's program to combat
organized crime. The principal enforcement efforts are currently directed against international
organized crime groups, which pose serious threats to the well-being of Americans and the
stability of our economy.
OCGS supervises and assists in the investigation and prosecution of organized crime cases in
United States Attorney's Offices across the country. These cases involve a broad spectrum of
criminal statutes, including extortion, murder, bribery, fraud, money-laundering narcotics, and
labor racketeering.
In a more specialized context, OCGS also coordinates the Department's labor-management
racketeering...
Feb 09, 2021
Description SAIC is seeking a Document Management Analyst to support the OCGS (Organized Crime and Gangs Unit) within DOJ. This position will be on site in Washington DC.
Organized Crime and Gang Section (OCGS) coordinates the Department's program to combat
organized crime. The principal enforcement efforts are currently directed against international
organized crime groups, which pose serious threats to the well-being of Americans and the
stability of our economy.
OCGS supervises and assists in the investigation and prosecution of organized crime cases in
United States Attorney's Offices across the country. These cases involve a broad spectrum of
criminal statutes, including extortion, murder, bribery, fraud, money-laundering narcotics, and
labor racketeering.
In a more specialized context, OCGS also coordinates the Department's labor-management
racketeering...
Description DESCRIPTION
SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed forces AESD team in Salt Lake City, UT.
JOB DUTIES
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Route calls to product line specialists, application, or system support specialists.
Maintain and updates records and tracking databases.
Alert management to recurring problems and patterns of problems.
Qualifications REQUIRED EXPERIENCE AND CLEARANCE
AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience...
Feb 09, 2021
Description DESCRIPTION
SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed forces AESD team in Salt Lake City, UT.
JOB DUTIES
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Route calls to product line specialists, application, or system support specialists.
Maintain and updates records and tracking databases.
Alert management to recurring problems and patterns of problems.
Qualifications REQUIRED EXPERIENCE AND CLEARANCE
AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience...
Description
SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN.
Job Description
• This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests.
• The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.
RESPONSIBILITIES:
• Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues
• Support commercial and customer specific applications and software
• Support operating system...
Feb 04, 2021
Description
SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN.
Job Description
• This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests.
• The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.
RESPONSIBILITIES:
• Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues
• Support commercial and customer specific applications and software
• Support operating system...
Description SAIC is hiring a
Deskside Support Technician to support HHS in Rockville, MD.
Job Description
• The Desktop technician will provide ongoing support to Executives and
employees across the enterprise including White Glove Deskside End User
Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our
Executive Customer.
• In this role you will be a key member of the Deskside Support Team that
resolves, tracks, and manages escalated technical problems within ServiceNow as
requested via phone, email and internet chat to fulfill these responsibilities,
and as necessary contribute to the knowledge base by creating documentation
describing issues encountered, their resolutions and work on the development of
processes and documentation to improve the ability of the service desk to
detect and resolve problems across HHS and partner sites.
Responsibilities:
• Supporting MaaS360 Mobile Device Management
•...
Feb 04, 2021
Description SAIC is hiring a
Deskside Support Technician to support HHS in Rockville, MD.
Job Description
• The Desktop technician will provide ongoing support to Executives and
employees across the enterprise including White Glove Deskside End User
Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our
Executive Customer.
• In this role you will be a key member of the Deskside Support Team that
resolves, tracks, and manages escalated technical problems within ServiceNow as
requested via phone, email and internet chat to fulfill these responsibilities,
and as necessary contribute to the knowledge base by creating documentation
describing issues encountered, their resolutions and work on the development of
processes and documentation to improve the ability of the service desk to
detect and resolve problems across HHS and partner sites.
Responsibilities:
• Supporting MaaS360 Mobile Device Management
•...
Description SAIC has an immediate need for a streaming video Content Curator to support the NASA Integrated Communications Services (NICS) contract at NASA's Marshall Space Center in Huntsville, AL. This position will facilitate NASA taking its next step into transforming its digital video communications service.
Job Responsibilities:
Work with NASA and NASA contractors to deliver video feeds, using established video distribution systems, to their requested designation points
Work with other NASA departments and organization as well as NASA contractors to ensure all clearances are met and the video signals are secure prior to delivery
May work with SAIC video engineers to help develop signal pathways that are not currently defined
Maintain Customer Database
Assist in installation of streaming hardware as needed
Basic level of streaming video troubleshooting
Manage Video IP workflows
Follow established process and...
Feb 04, 2021
Description SAIC has an immediate need for a streaming video Content Curator to support the NASA Integrated Communications Services (NICS) contract at NASA's Marshall Space Center in Huntsville, AL. This position will facilitate NASA taking its next step into transforming its digital video communications service.
Job Responsibilities:
Work with NASA and NASA contractors to deliver video feeds, using established video distribution systems, to their requested designation points
Work with other NASA departments and organization as well as NASA contractors to ensure all clearances are met and the video signals are secure prior to delivery
May work with SAIC video engineers to help develop signal pathways that are not currently defined
Maintain Customer Database
Assist in installation of streaming hardware as needed
Basic level of streaming video troubleshooting
Manage Video IP workflows
Follow established process and...