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What You Will Be Doing: Manage and integrate work activities of staff to ensure compliance with corporate, contract, and legal requirements. Develop employees in subcontract management and administration process. Guiding diverse teams of skilled professionals in understanding and interpreting contractual risks and requirements and how to properly flow those down to ICF’s subcontractors and consultants. Independently establish direct working relationship with division leaders. Understand both strategic and operational goals and translate them into effective procurement practices. Responsible for all sourcing and solicitation efforts of ICF’s subcontractor and consulting relationships during the proposal process, implementing consistent strategies in risk mitigation, sound business practices, company policies, and government regulations.  Notify management of potential non-compliance and other business challenges that could have an adverse impact on the company for both corporate compliance matters, and sub contractual performance issues Review and negotiate agreements as required within the limits of authority delegated by the management – this includes reviewing/approving the same of staff reporting into the position. Manage the proper coordination of various types of agreements and other contract/legal documents with other corporate functions, such as accounting, treasury, contracts/pricing, legal, tax, etc. What you will need: 6 years of experience in Subcontracts administration Solid understanding of state legislation and regulations, and the Uniform Commercial Code Knowledge of various computer programs required (e.g. Word, Excel, and SharePoint) Excellent oral and written communications Effective leadership and interpersonal skills Strong analytical and problem solving skills Self-motivated, team player who is able to work well with all levels of personnel as well as internal and external customers Ability to work in a high-paced, demanding environment while juggling conflicting priorities and deadlines What we would like: Bachelor's degree Supervisory experience specifically in Procurement/Subcontracts Experience  with Deltek Costpoint Experience with license agreements

Key Responsibilities: Providing expertise and staff support for a nationwide hotline Provide excellent customer service to all callers Meeting service metrics for this project Understanding the complexities of elder fraud and resources to assist victims Providing complete case management for individuals reporting cases—from filling out forms to warm hand-offs with appropriate organizations Updating and maintaining complete and accurate records Updating and maintaining resource lists Identifying and sharing trending information from hotline reports Provide feedback and expertise to multiple ICF teams to develop communications plans, materials, and public awareness campaigns Ensure compliance with all relevant state and federal requirements related to running a call center that provides direct services Work with ICF teams to ensure consistent availability of underlying technology to minimize any disruptions to call center operations Develop and maintain strategic partnerships with allied organizations and groups serving a similar population Supporting data collection, analysis and report writing Performing other related duties as assigned  The work requires substantial collaboration with a variety of ICF points of contact across business/functional divisions, as well as with organizations from the field. You will have to plan and carry out concurrent activities that will ensure a timely and orderly provision of a set of deliverables. The successful candidate must display decisiveness, diplomacy and sound judgment in resolving difficult problems in work assignments, which are often of a complex and sensitive nature. The candidate must demonstrate excellent technical writing skills, be able to multi-task, and display sensitivity to the confidential nature of ICF’s work with clients in the Victim Services portfolio. Basic Qualifications:  Bachelor's degree in Human Service subject matter area Demonstrated knowledge of victim service programming in the United States across a wide variety of service areas Demonstrated experience in staffing a Call Center/Hotline or providing services in a fast-paced environment over extended daily hours Experience working with victims of elder abuse or fraud Experience in helping victims file reports and connect with resources Ability to manage multiple cases within the same time frame Demonstrated ability to accurately report service levels and duration Experience working with a diverse team housed in a variety of locations Experience with grant/contract compliance Experience with compliance around maintaining data integrity and victim confidentiality At least 3-5 years previous work experience in victim service programs Detailed knowledge of and experience working with local victim service providers, state victim service coalitions, and allied professions At least 2 years of experience delivering TTA to victim service programs Demonstrated, high level technical writing skills Ability to create and manage timelines and tasks in a fast paced environment, and collaborate with other teams to complete project deliverables Ability to perform effectively in a client-service oriented environment and familiarity with government structure and government agencies Proficiency with MS Office Preferred Skills/Qualifications: Master’s Degree in Human Service subject area Experience working in systems that serve older victims of crime Understanding and experience working on national level efforts Experience analyzing quantitative and qualitative data Professional Skills : Ability to communicate with excellence, both orally and in writing Demonstrated highly professional demeanor Excellent interpersonal and coalition building skills  Ability to work with various levels of internal staff, as well as clients, grantees, and vendors

Qualifications:  Enrollment in or recent completion of a relevant degree program (e.g. public health, international development, statistics) Interest in pursuing a career in international development Prior experience living or working in a development setting is preferred Foreign language skills are highly desirable (esp. French, Spanish, Portuguese) Professional Skills: Ability to work independently under supervision Excellent verbal, interpersonal and written communication skills Analytical, problem-solving and decision making capabilities Ability to work effectively in cross-cultural situations and developing country environments Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) Applications will be reviewed on a rolling basis. Your applications will remain active for 6 months and you will be considered for any needs that arise during that time period.

Key Responsibilities Include: Researching a broad variety of scientific topics and synthesizing findings Reviewing scientific and peer-reviewed literature  Conducting data extraction and data entry Managing references and citations for technical reports Following and implementing standardized QA/QC procedures on documents and reports Analyzing data using Excel, Access, and other software, such as R, SAS, Python, SQL, and VBA Solving quantitative and qualitative problems  This position does not involve hands-on laboratory or field work. Basic Qualifications: Bachelor’s degree in biology, biochemistry, chemistry, geology, environmental science, environmental engineering, public health, or related subject  Minimum GPA of 3.0  Ability to demonstrate quantitative and qualitative research skills Professional Skills: Exceptional research and writing skills, including editing and proofreading skills  High level of attention to detail Qualitative and quantitative data collection and analysis skills  Written and oral communication skills, including experience with developing and delivering presentations and ability to effectively present information Ability to prioritize, multi-task, and work under strict deadlines in a fast-paced environment Strong outreach and self-motivation skills

Our Delhi, India office is currently seeking professionals to join us as entry/mid-level Aviation Consultants and work under the guidance of project managers. Estimated start date is July / August 2019.  Successful candidates will be primarily responsible for research; the collection and synthesis of financial, economic, and transportation data; and the creation of spreadsheet models, databases, statistical analyses, and graphical presentations.  Aviation Consultants at ICF are expected to apply their academic and past work experience knowledge to a wide variety of projects and interact with internal and external experts in their field of expertise.  Key Responsibilities: • Participate as a member of a consulting team on client-based projects • Become familiar with transportation industry data sources and issues • Perform quantitative analysis (data comparisons, statistical calculations, and model building) • Gather, analyze, and interpret large data volumes in support of assessments, presenting results in a cohesive manner through written reports and presentations • Interface with aviation teams in US and UK to gather data and present results of studies and analyses • Support development of intellectual property development projects • Support development of client proposals through research and analysis  Basic Qualifications: • Bachelor’s degree program from a top tier university • Demonstrated strong analytical aptitude  • Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Access)  • Exposure to quantitative model development  • Strong verbal and written command of English language  Preferred Skills/Experience: • Strong interest in aviation and aerospace industry  • Understanding of finance fundamentals • Experience with Microsoft SQL, Microsoft VBA • Strong attention to detail and adherence to deadlines Professional Skills: • Ability to work within multi-cultural, multi-disciplinary teams spread across different countries and time zones. • Organizes written work in a manner that is clear, easy to follow, and tailored for the intended audience.  • Ability to work effectively individually and in a team environment • Strong analytical, problem-solving and decision-making capabilities • Ability to multi-task in a fast-paced environment. • Works collaboratively with project team and client to achieve established goals.  ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

International Survey Manager Rockville, MD ICF's Social, Environment, Energy, and Development Solutions (SEEDS) Division seeks a Survey Manager with international experience to work in our Rockville, Maryland office. Our division supports international health and development projects, including the population-based surveys, research and assessments, and monitoring and evaluation. A global audience including national governments, donor agencies, and stakeholders use the information that ICF generates to monitor their progress and to make decisions. As a Survey Manager, you will work on a variety of surveys, including food security, nutrition, resilience, and HIV, and have an excellent opportunity for growth alongside recognized experts in the field. Responsibilities: Designing and adapting questionnaires, drafting survey protocols, and obtaining IRB-approval Reviewing computer-assisted personal interviewing (CAPI) data entry systems Developing, negotiating and/or managing survey budgets with host country implementing organizations Preparing or adapting training materials and working with implementing agencies to train local field staff in questionnaire content and interviewing techniques Working with implementing agency to ensure proper fieldwork procedures Supervising field operations; Monitoring data collection and data quality; and Writing survey reports, including descriptions of survey activities and interpretation of survey results Communicating throughout all stages of the survey process with other staff, implementing agencies, USAID Missions, and other key stakeholders in a clear and timely manner Manage survey teams that include staff members and local data collection firms to ensure the highest quality of work. Developing and implementing work plans, agreements, and subcontracts Basic Qualifications: Master’s degree or PhD in demography, public health, survey methods, nutrition, epidemiology, or other relevant field of study Relevant experience and a broad familiarity with subject matter related to food security, gender, poverty reduction, nutrition, agriculture development, natural resources management, resilience, HIV, and vulnerable populations At least 5 years of experience conducting survey research in developing countries Experience in survey design, managing, leading and coordinating population-based household surveys in developing countries Familiarity with applied statistical packages, preferably STATA, SPSS and/or SAS Strong organizational and program management skills, including the ability to balance multiple tasks simultaneously and set strategic priorities Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) Fluency in spoken and written English Excellent verbal and written communication skills as demonstrated by the delivery of high-quality presentations and written reports Familiarity with subcontracting processes including developing scopes of works and budgets and monitoring subcontractor performance Ability to work both independently and in teams Ability to travel internationally up to 25-30% of time Preferred Qualifications: 7+ years of experience in survey design, managing, leading and coordinating population-based household surveys in developing countries Knowledge of and experience in survey design for complex surveys and complex survey data analysis Project management experience on international programs Experience training in anthropometry measurements and using computer assisted personal interviewing (CAPI) Proficiency in one or more of the following languages: French, Portuguese, or Spanish ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.  ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity) Pay Transparency Statement:  For more information, please click here:  https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Shifts: Part Time & Full Time Available Full Time Hours: M-F 8am to 5pm Part Time Hours: M-W 8am to 5pm or M-T 9am to 3pm Must be flexible shifts are subject to change based on call volume. We have Full time positions available at our Customer Service Center in Martinsville, VA. We are looking for dynamic, hard working professionals ready to grow with us.  English and Bilingual positions are available. Working at ICF means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, ICF believes in growing the careers of our employees. CSRs are the frontline of support on programs that have life changing implications. This team will handle inquiries that involve the provisioning and maintenance of human social services including Child support, financial, nutritional and energy assistance and other services available to families and individuals in need across the state of Maryland. We need people who are respectful, professional, courteous, eager-to-learn, and ready to make a career with us. We provide training, competitive wages and benefits, and real opportunity for job growth. The Customer Service Center’s regular hours of operation are Monday through Friday from 8:00 a.m. to 5:00 p.m.  Based upon future client requirements, these hours are subject to change. Applicants will be required to work shifts based upon current or future client or employer requirements. Job Description: The Customer Service Representatives primary duties are: Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures. Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems. Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides. Accurately respond to inquiries with a high degree of respect in a professional and courteous manner. Minimum Qualifications: CSRs shall have at least one (1) year of Customer service experience. A high school diploma or GED is required.  Associates Degree or Degree in progress preferred. Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience. Preferred Skills/Experience: Ability to navigate in up to seven separate systems and up to three systems simultaneously. Ability to navigate and update in Windows and AS400 based systems. Ability to convey information and direction for multiple programs during a single interaction. Previous experience as a customer service representative in a call center.  Professional Skills: Strong verbal, interpersonal and written communication skills Team player with the ability to work in a fast-paced environment Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude Ability to be flexible to handle multiple priorities and to work limited overtime as necessary ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.  ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity) Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email  icfcareercenter@icf.com   and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law  and  Pay Transparency Statement .

Shifts: Full Time Hours & Part Time Hours Hours or Operation: Monday 8:30am to Friday 5:00pm We have Full time & Part Time positions available at our Customer Service Center in Martinsville, VA. We are looking for dynamic, hard working professionals ready to grow with us.  English and Bilingual positions are available. Working at ICF means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, ICF believes in growing the careers of our employees. Bilingual CSRs are the frontline of support on programs that have life changing implications. This team will handle inquiries that involve the provisioning and maintenance of human social services including Child support, financial, nutritional and energy assistance and other services available to families and individuals in need across the state of Maryland. We need people who are respectful, professional, courteous, eager-to-learn, and ready to make a career with us. We provide training, competitive wages and benefits, and real opportunity for job growth. The Customer Service Center’s regular hours of operation are Monday through Friday from 8:00 a.m. to 5:00 p.m.  Based upon future client requirements, these hours are subject to change. Applicants will be required to work shifts based upon current or future client or employer requirements. Job Description: The Bilingual Customer Service Representatives primary duties are: Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures. Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems. Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides. Accurately respond to inquiries with a high degree of respect in a professional and courteous manner. Minimum Qualifications: CSRs shall have at least one (1) year of Customer service experience. A high school diploma or GED is required.  Associates Degree or Degree in progress preferred. Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience. Must be fluent in both writing and speaking English and Spanish. Preferred Skills/Experience: Ability to navigate in up to seven separate systems and up to three systems simultaneously. Ability to navigate and update in Windows and AS400 based systems. Ability to convey information and direction for multiple programs during a single interaction. Previous experience as a customer service representative in a call center.  Professional Skills: Strong verbal, interpersonal and written communication skills Team player with the ability to work in a fast-paced environment Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude Ability to be flexible to handle multiple priorities and to work limited overtime as necessary ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity) Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email  icfcareercenter@icf.com  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law  and  Pay Transparency Statement .

What you will do: Prepare and submit contract set-up documents Assist in proposal preparation Assist in the review and negotiations of NDA’s and teaming agreements Responsible for data collection activities and analysis for the Group contracts team as directed by department leaders Assist in the development of contractual proposal documentation Provide daily support and assistance as needed to 40+ members of the contracts department What you need: Associate’s degree or 2 years work experience Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and SharePoint Strong administrative and coordination skills Troubleshooting skills with an effective customer-service orientation Ability to compile, analyze and synthesize data into a useable format Excellent verbal, interpersonal and written communication skills Ability to multi-task in a fast-paced environment Demonstrated professionalism in providing support, including ability to exercise good judgment, discretion, tact, and diplomacy Sound business ethics, including the protection of proprietary and confidential information Ability to research, interpret, communicate and apply correct applications with customers, suppliers, and program management personnel

Key Responsibilities:   Work with clients and subject matter experts to perform needs assessments to identify critical knowledge, skills, and behaviors; produce gap analyses; and recommend appropriate learning strategies and solutions to achieve desired outcomes Develop learning solutions in multiple formats, including e-learning, interactive classroom-based instruction, job aids, pre- and post-assessments, and other performance support tools Critically review developed products (e.g., design documents, instructor / participant guides, and other instructional and performance support materials) produced by junior instructional designers for technical accuracy and instructional soundness and provide feedback Assess and review newly developed training course materials and training curriculum for compliance with clients' guidelines and accepted Instructional Systems Design methods and adult learning theory Develop and maintain collaborative workspaces and strategic plans for peer-based groups Develop and maintain style guide and other instructional design guidance documents Create storyboards, scripts, simulations, and other online training tools. Maintain an up-to-date knowledge of rapid eLearning development tools and other learning technologies, and virtual engagement strategies. Assist TTA providers in the planning and development of webinars, including providing guidance on virtual facilitation strategies. Develop online training using e-authoring software.       Work collaboratively with Center for States Providers, Capacity Building Collaborative team and other ICF staff to complete deliverables. Organize and facilitate team sessions, milestone meetings for training development (progress reviews, technical walkthroughs, pilots, etc.), and educational events for national and international groups Collaborate with a team of graphic artists, programmers, and narrators in the production of online products Review programmed courseware for technical accuracy, functionality, Section 508 compliance, and SCORM conformance Conduct evaluations of participants, learning, and program success Basic Qualifications:  MS/MA in Instructional Design, Education, or related field: a Bachelor’s in the same field can be substituted for the MS/MA if accompanied by 8+ years of Professional Instructional Design work 4+ years of experience developing and mentoring junior staff in the development of instructor-led training, online training, job aids, and performance support tools 4 years of experience working with subject matter experts and clients 2 years of experience conducting detailed training and/or job/task analyses 2 years of experience designing products that are Section 508 compliant 2 years of experience on a team of instructional designers, graphic artists, and programmers in a client-focused consulting environment Demonstrated quality product development Preferred Skills/Experience:   Experience in developing training for federal agencies (including but not limited to Child Welfare) Experience conducting detailed training and/or job/task analyses Experience working with Microsoft SharePoint and/or Microsoft Teams Experience working with virtual learning environments and facilitating live virtual events Experience delivering or facilitating in-person training Experience with instructional games Experience developing both soft-skills and technical training Experience designing instructor-led, online courses, mobile learning, and/or blended solutions Experience designing products that are Section 508 compliant. Experience designing and developing SCORM -conformant content Experience and working knowledge of at least one rapid development tool (e.g., Presenter, Captivate, Articulate) Experience producing, adhering to, and tracking task-level budgets and schedules Experience interacting with and advising clients Professional Skills: Strong oral and written communication skills Strong analytical, problem-solving, and decision making capabilities Strong attention to detail Ability to multi-task in a fast-paced environment Ability to work well both individually and in a team environment Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision Ability to work with all levels of internal staff, as well as outside clients and vendors Ability to be flexible to handle multiple priorities and to work limited overtime as necessary Ability to travel up to 25% Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS Sharepoint Sound business ethics, including the protection of proprietary and confidential information

Key Responsibilities : Provides editorial support  (copyediting, substantive editing, and proofreading) for publications, the website, client requests, and  internal papers and reports, including the annual report; Assist with establishing and maintaining editorial standards and the project style guide; Research, write, and edit print and web content as needed; Provide coaching in editing and writing to other staff, as needed. May also contribute editorial expertise to the development of corporate initiatives, proposals, and other documents as needed; Learn about child welfare content and the client and stay abreast of the political nuances that affect product content.   Basic Qualifications : Bachelor’s degree required, preferably in Communications, English, Journalism, or related field. Master’s degree preferred. At least 4 years of writing and editing experience in a professional publication environment setting. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) is essential in this fast-paced client-oriented environment. Demonstrated proficiency with Adobe Acrobat. Knowledge of style guidelines, especially GPO and APA. Preferred Skills/Experience : Familiarity with social science, or a background in research and evaluation helpful, especially in child welfare Experience writing/editing for both print and web, and an understanding of the different requirements for each Ideal candidate will have some government contracting experience Professional Skills : Excellent verbal, interpersonal, and written communication skills Excellent organizational skills Both detail oriented and able to see the big picture      Able to work on many projects at once Able to work independently without a lot of supervision, and be comfortable working as part of a team Ability to work effectively with a diverse workforce Ability to work quickly, accurately, and collaboratively to meet deadlines Good organizational/problem solving skills Excellent writing skills

Key Responsibilities :  Collaborate with ICF’s corporate business services (contracts, procurement, recruiting, facilities, etc.) to ensure program staff are receiving appropriate support in a timely and effective manner Use judgement to resolve or escalate issues as needed Ensure that the division is being a collaborative partner to other parts of ICF Facilitate, manage, and improve the division’s project management review process Monitor client satisfaction scores; identify trends, celebrate successes, and resolve issues Manage communications including all-staff meetings, emails, and SharePoint sites Coordinate corporate data calls and follow up on compliance issues Support organization’s business proposal efforts as needed Address operational problems as they arise and lead improvement initiatives Manage the division’s monthly business review processes Lead and/or contribute to the successful transition of large new wins Qualifications and Preferred Skills/Experience:    Bachelor’s degree in business or a related field; MBA preferred 10+ years of overall relevant experience 3+ years of experience working with Contracts, Procurement, Recruiting, Facilities, and other internal corporate support services 3+ years of experience designing and implementing process-related templates and tools 3+ years of project and resource management experience In-depth understanding of government contracts and business proposals; workable familiarity with pricing and project financials Proven ability to ask questions to get to root of the issue/topic Ability to design and analyze metrics that help manage and improve the business Experience summarizing business results and presenting to executive leadership Professional Skills: Highly collaborative and collegial while able to operate with autonomy; self-motivated   Excellent written and verbal communication skills Strong commitment to working in a collaborative team with a passion for excellence Able to be flexible to handle multiple priorities Sound business ethics, including the protection of proprietary and confidential information Able to work with all levels of internal staff, up to and including executive management Ability to influence behavior, without explicit authority Able to engage with stakeholders yielding desired behaviors and business outcomes ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity) Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email  icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:   EEO is the law  and   Pay Transparency Statement .

Lead Federal Network Engineer Cary, NC, United States Full-Time Operations Job # 519124 Date posted - 2019-06-06 The mission of the Army Reserve CIO/G-6 is to provide secure and integrated signal and information technology capabilities that strengthen the Army’s combat readiness. The Army Reserve Network (AR Net) is embarking upon network modernization initiatives that requires continuous improvement efforts drive our business and you will work with customer technical teams to provide solutions for customers' internet working communications requirements. You will be performing routed/switched network design activity for our large enterprise customer data networks. As the primary interface to customers in support of their WAN/LAN enterprise projects, you will make us better by creating great enterprise customer data networks. Investigating, designing, planning, and implementing communications networks. Partnering with customer teams to develop solutions that support their requirements. Preparing network schematics to define and illustrate network design solutions. Creating hardware and software configuration upgrades. Providing IP addressing and routing strategies. Preparing detailed work orders for technicians. What we’re looking for... Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your stakeholders’ expectations. Talking to people comes very naturally to you and you have an ability to communicate complex information in a way that people understand – whether verbal or written. You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Even better if you have: A degree. Cisco Certified Network Administrator (CCNA) certification. Experience with Cisco LAN switching, WAAS, Juniper routing and internal wireless products. Project management experience. Experience with contemporary technologies including MPLS, TCP/IP, IPSec, BGP, QoS, IP Telephony, Multicast, and/or other similar tools. Technical knowledge and CCNP experience. Designed and implemented large scale customer networks. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Cisco Enterprise Voice Architect Dfw Airport, TX, United States Full-Time Operations Job # 513756 Date posted - 2019-05-23 Summary: The Cisco Enterprise Voice Architect will be responsible for best-in-class design, upgrades, and changes to a global enterprise voice architecture that will include CUCM, Cisco IPT, MIPPBX, Redsky, ISI and Nextplane platforms. The Enterprise Architect will provide in-depth UC subject matter expertise and guidance to executive management as well as other stakeholders responsible for the positioning, planning, and delivery of UC services. The Enterprise Architect will work with the customer and Verizon key personnel to ensure that all parties understand the technical implications of changes in the solution. You will work with the customer, Verizon and third party vendors to ensure that customer technical teams are current with product roadmaps, software and hardware updates / upgrades across the platform and be able to assess potential implications of an update or upgrade as it relates to the overall architecture to all technical teams involved. You will be responsible for complex engineering design and changes within a global enterprise network. You will work closely with external customer engineering and operations teams, Verizon engineering teams, project management, and professional services to ensure we are meeting the customer’s requirements. In addition, you will provide technological vision and strategy for network transformation, serve as the engineering team lead and ensure information is flowing to engineering resources assigned to project. This position will be located on site at an office very near to the Dallas/Ft.Worth airport. Responsibilities: Design and deploy state-of-art technology to meet the customer’s business needs, which will include Verizon’s UCCaaS, IP Trunking, Managed Network Services, and Private IP circuits UCCaaS design (and update) documentation Assist in design and implementation rollouts for lab, pilot, and production-related cutovers which include: Providing input to Technical Implementation/Roll out plans Providing input to Technical UC Process and Procedure/Work plans Providing in Weekly Reviews on Project status with Transition Lead Annual reports on active hosts for Cisco Provide product Roadmap and Feature updates as needed Act as SPOC for all Verizon technical teams Provide input for forecast and plan resource allocation Act as the direct interface to customers on advanced design solutions Work on complex problems and design challenges where analysis of situations or data requires an in-depth evaluation of various factors Micro level technical project management for engineering requirements and responsibilities Interface to the project management team regarding technical planning and network issues Develop white papers for designs specific to the customer’s network inclusive of Verizon Business solutions What we’re looking for... You Must Have: Bachelor’s Degree or 6 or more years of experience as an architect specializing in Cisco Unified Communication Manager and collaboration tools Experience designing and implementing Cisco VOIP Networks, Internet Protocol (IP) Private Branch Exchange (PBX), and Session Initiation Protocol (SIP)at an enterprise level Experience designing complex Voice over IP (VoIP) call control, call routing, and applications Must have architecture and design experience two or more of the following: Cisco Unified Communications Manager version 11.5 Cisco Unity Connection version 11.5 CUCM IM & Presence version 11.5 CUCM Session Management Edition ver 11.5 ISI Call Detail analysis software ISI IM recording service Redsky Emergency Call routing Nextplane IM Federation service Experience designing, configuring, implementing & testing, troubleshooting and supporting multi-site critical network environments that consist of Routers, Switches, Wireless LAN, WAN Accelerator, VoIP, Firewall & Network Security Hands-on experience designing and configuring various routing protocols such as BGP, OSPF, IS-IS, EIGRP IGRP, HSRP, RIPv1 & RIPv2 Hands on experience with complex QoS and VLAN configurations and designs Must be able to workon site at an office very near to the Dallas/Ft.Worth airport Even better if you also have: Cisco Expert Level Certification: CCIE Collaboration, CCDE, CCAr Cisco Professional Level Certification: CCNP, CCNP Collaboration ITILv3 Certification Strong customer interfacing background, as well as superior oral and written communication skills In depth knowledge of all routing protocols (For example : BGP, EIGRP, OSPF, GLBP, VRF), Traffic engineering, L2/L3 VPN, multicast & class of service Strong understanding and familiarity with router, LAN switch, application accelerator, wireless controller and IP Voice Ability to define UC processes and UC best practices of Verizon’s UCCaaS delivery and Cisco’s best practices relating to VoIP Disciplined and oriented in practice of and adherence to process and procedures Ability to research technical issues and develop solutions Ability to summarize technical concepts and communicate to senior-level management Ability to work effectively with and provide guidance to other members of the work group Problem solving skills including conceptual and analytical thinking Strong attention to detail with good organizational skills Excellent written and verbal skills Achievement orientated and possess Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Diesel Mechanic Washington, DC, United States Full-Time Operations Job # 519373 Date posted - 2019-05-28 Keep our motors running! You’ll have the chance to work on all types and sizes of vehicles, in addition to mobile tools and equipment. You’ll keep our fleet vehicles in tip-top shape to ensure they’re ready for anything. Responsibilities Your responsibilities will include, but are not limited to: • Performing maintenance and repair of all types of motor vehicles and special equipment in the Verizon fleet. • Diagnosing, maintaining and repairing all company associated equipment, including aerial lifts, diggers, generators, tools, etc. • Using computer test equipment to diagnose vehicle problems. • Interfacing with vehicle users regarding repairs, questions, etc. • Performing OSHA, ANSI, emissions, and state inspections on company vehicles. • Obtaining and maintaining all required certificates or licenses. • Working evenings, weekends, holidays and unscheduled shifts based on the needs of the business. Qualifications What we’re looking for… You know cars, vans, trucks, trailers and engines like the back of your hand, and are anxious to put your knowledge and skills to work for the Verizon Team. You like to be busy and well-organized to stay on top of things. You take pride in a job well done because you know better matters! You’ll need to have: • 5 or more years’ experience as a mechanic or other relevant experience. • CDL License or Permit. Must be able to obtain license within 6 months of hire. • Valid state driver’s license with a satisfactory driving record. Additional Information When you join Verizon… You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.   Test(s) Required Automotive Maintenance Test Automotive Maintenance SI Test Preview Test Previews Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.  Different makes us better.

VOIP Support Specialist Cary, NC, United States Full-Time Operations Job # 514774 Date posted - 2019-05-28 You’ll be responsible for end-to-end trouble isolation and repair for customers of Verizon's Voice products experiencing complex issues across CPE, LAN, WAN and PSTN networks. Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks. Troubleshoot different layers in the OSI model. Understand and leverage network topologies and workflows Work with SS7 signaling and strong foundations of SIP messaging and call flows. Engage with general router functionality such as router configurations, troubleshooting commands, etc. Keep up-to-date with technology changes and continually expand knowledge and skill sets. What we’re looking for... You'll need to have: Associate’s degree or two or more years of work experience Three or more years of relevant work experience Two or more years of Voice and/or VOIP technical support experience. Willingness to work a flexible schedule, including nights and weekends as necessary. Even better if you have: A degree. Experience in a related technical support environment. Ability to troubleshoot complex issues. Strong communication skills and ability to interact with different types of stakeholders. Knowledge with network standard analyzers such as Wireshark and SIP ladder diagrams. Ability to prioritize and multi-task independently. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Senior Operations Analyst Lynbrook, NY, United States Full-Time Operations Job # 518149 Date posted - 2019-05-28 You’ll work with cross functional teams - Engineering, Customer Service Center and Contract Administration - to plan, organize, schedule and control all mainline and entrance projects within the force to load guidelines. Managing contractors. Prioritizing workload based on due dates and customer requirements. Tracking jobs status and accomplishments including the close out of completed jobs. Maintaining productivity and cost reports. Completing quality inspections and daily time reporting. What we’re looking for... You’re organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You’re comfortable holding people accountable for their performance and their adherence to policy, and you’re able to inspire and engage diverse groups to do their best work. You'll need to have: Bachelor's degree in Civil Engineering or four or more years of work experience. Three or more years of relevant work experience. Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business. Valid driver’s license. Even better if you have: Bachelor's degree in Civil Engineering or three or more years of experience in a First level supervisory position or technical experience in subsurface construction. Four or more years of knowledge of ESC/ Verizon underground systems. Knowledge of methods of municipal construction including excavation, trenching, sheeting. Capability to read and interpret construction plans and specifications. Ability to work with construction superintendents and professional engineers. Ability to work independently, make sound judgements and negotiate binding agreements. Strong negotiation, communication and cost estimating skill. Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct. Experience with communication systems and tools. Experience with MS Word, Excel, Outlook & G Suite. Strong organizational, time-priority management and results-driven leadership skills. Knowledge of employment/labor laws. Experience managing contractors. Willingness to travel. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

EXECUTIVE SOUS CHEF - THE DRAKE HOTEL Hilton Hotels & Resorts Job Summary Chicago's iconic hotel,  The Drake , is looking for an  Executive Sous Chef  to join the team!   Set in the prestigious Gold Coast neighborhood at the start of the Magnificent Mile, this property has 535 rooms, 33,000 square feet of banquet space, and 5 food and beverage outlets. This includes 2 restaurants, a lounge, coffee shop, and in-room dining.   In this role, you will assist the Executive Chef in overseeing the culinary operations of banquets, Palm Court, Coq d'Or, Cafe on Oak, Lavazza Espression, and In-Room DIning managing a team of 45+.   The ideal candidate will be a driven leader with excellent communication and follow up, a talent for developing others and driving innovation. At least 3-5 years of culinary management experience with a strong banquet background is required.   Coming up on the 100th anniversary next year, there is a lot to be excited for working at this historic property and the #2 World's Best Workplace!   For more information on the property, please visit: https://www.thedrakehotel.com/ https://www.instagram.com/thedrake/   What will I be doing?   As Executive Sous Chef, you would be responsible for assisting in the direction and administration of the planning, preparation, production and control of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:   Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability   Assist the Executive Chef by interacting with guests and clients to monitor and assess satisfaction trends, evaluate and address issues and make improvements accordingly   Assist the Executive Chef in creating and implementing menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed   Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards   Monitor and develop team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

SECURITY OFFICER - HILTON SEATTLE AIRPORT Hilton Hotels & Resorts Job Summary A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Initiates preliminary investigations into incidents, as needed Writes reports and ensures accuracy of necessary documentation, as needed Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner What are we looking for? Prior law enforcement or military experience  OR  6 months of experience as a Security Officer is required Open availability to work varying shifts beginning at 6am, 2pm or 10pm, any day of the week including weekends and holidays  CPR/First Aid certification or the ability to obtain certification upon employment High School Diploma or equivalent preferred All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Additional language ability preferred.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to listen effectively, speak, read and write English clearly to ascertain and document important information. Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Ability to follow written and or verbal instructions. Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands. Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!    

DIRECTOR OF HO’OLEI OPERATIONS AND MEMBERSHIP - GRAND WAILEA RESORT Waldorf Astoria Hotels & Resorts Job Summary Aloha! Find the best of both vacation worlds at Ho'olei at Grand Wailea. Enjoy a laidback stay and peaceful Hawaiian living in one of our 77 spacious luxury townhomes. Our resort in Hawaii offers access to a wealth of activities.   Ho'olei at Grand Wailea was recognized with a 2015 TripAdvisor Certificate of Excellence Award. Grand Wailea, A Waldorf Astoria Resort, is in the TripAdvisor Hall of Fame, receiving outstanding traveler reviews 5 years in a row.  Ho'olei is looking to hire a Director of Operations. This leader will oversee 3 managers and 30+ team members. Responsibilities include: strategic direction, market positioning and leadership oversight of Ho'olei operations including but not limited to owner relations, service and product quality, operational efficiency, guest satisfaction, team member engagement and staffing, marketing, and financial performance.  What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!