19 jobs found in Addison

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for building the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? As the Senior Manager of Product, you will partner with key team members to turn customer insights into actionable strategies and priorities. You will use technical acumen and analytics to guide and execute product decisions. You will be responsible for driving the overall product development lifecycle by effectively collaborating with the Functional Experts, Architects, Product Developers, and Commercial and Regional teams. You will require very good eye for business, a holistic understanding of platform architecture and technology trends, and most importantly, a passion to build amazing guest experiences. You will have a bias for action and will lead Agile development teams to bring concepts to market at speed. More specifically, you will: Effectively communicate and collaborate with internal partners and contribute to achieve the product vision and roadmap for in-language digital experiences. Work with multi-functional teams including scrum teams consisting of UI engineers, QA, UX and visual designers. Evaluate new product concepts for value and viability through a series of quick market experiments de-risk assumptions upfront, and in rapid fashion. Work with data scientists to connect high level algorithm concepts to expected business outcomes through iterative simulation and testing. Work closely with the UX and Engineering teams to deliver functional solution. Translate product strategy into detailed requirements and prototypes. Assess market competition by comparing the company's product to competitors' product. Generate epics and users' stories to provide guidance to the Development team. Collaborate with Product Engineering in an Agile environment to develop new features and resolve product issues. Define and monitor a balanced set of metrics to ensure success of new products. Analyze performance data and customer input to continuously find opportunities to improve the experience. What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills: Social communicators, who will positively influence Hilton's partners and who will communicate effectively at all levels Dedicated, ambitious individual with good time management and attention to detail Deep expertise in internationalization and localization of content Experience working in Agile Product Management Self-starters, who take initiative in implementing goals, utilizing analytical skills, and possessing adaptability to change To fulfill this role successfully, you should demonstrate the following minimum qualifications: Ten (10) years professional experience in Technology or a related field Two (2) years localization or translation project management experience Two (2) years of experience using Computer Aided Translation (CAT) tools, Language Quality Assurance (LQA) tools and/or Machine Translation Travel - up to 15% Fluency in at least one non-English language It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree OR Associate's Degree plus six (6) years of Technology related experience OR High School Diploma/GED plus twelve (12) years of Technology related experience Master's in Business Administration (MBA) Twelve (12) years professional experience in Technology or a related field Five (5) years translating business strategy into customer facing digital products Three (3) years of experience working in Agile Product Management Three (3) years of experience involving language and translation tools Two (2) years of previous supervisory experience What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

With more than 700 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We are focused on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top selling and customer-service focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 101 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions around the world, right down to the local level. What will I be doing? Hilton is looking for a Sales Representative – Inbound to handle inbound customer inquiries. In this role you will be responsible for qualification and closing sales. In addition, you will follow-up with customers in order to drive revenue and market share growth. More specifically, you will: Respond to group inquiries from customers. Handle all related customer follow-up to drive revenue. Qualify accounts in compliance with account governance protocol. Collaborate with Hilton Worldwide Sales Specialists and other valuable partners to provide total client solutions. Present sales pitches to clients with more basic needs. Ensure all data input, such as CRM, is fully complete and accurate. Respond to transactional client requests in a timely manner. Effectively use existing client acquisition sales techniques, with the support of the organization's reference documents. Serve as the first point of contact for client questions. Communicate pricing and promotions to clients on a consistent basis. Understand current product offerings, including all brands. Demonstrate a basic understanding of industry and upcoming trends competitors are implementing. Understand current client needs and how to best address them. Consistently follow up with clients to ensure clients' needs are met. Ensure revenue targets are achieved. Effectively ask prospective clients for the sale, using existing sales techniques provided by the organization. Close sales by establishing rapport, explaining product and service capabilities, as well as overcoming objections and/or offering alternative solutions. Demonstrate the value of multiple brands to the client. Understand how to effectively address client objections. Effectively employ negotiation techniques that facilitate positive outcomes and agreement, while developing trust. Drive positive results through customized solutions. We are accessible, responsive, and consultative to all our partners. Additionally, we deliver to: Clients – to communicate information which will influence a positive buying decision Owners – to build a significant and individualized partnership to provide unlimited value Brands – to build a partnership with defined and differentiated sales approach to improve and collect up to date knowledge of existing Hotels, New Development, processes/procedures to share with customers to influence positive buying decisions and revenue production Colleagues – a dedication to One-Teams commercial culture while living the Heart of Hilton Hotels – to ensure full alignment, shared intelligence and active engagement to achieve goals Sales Support – to effectively lead non-selling activity in support of driving sales results What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: Strong customer service, excellent listening skills, and strong communication skills Strong team problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, persistence and integrity Experience in negotiation skills in order to maximize value for internal and external partners Self-starter, well organized, very detailed and assertive at times, willing to take ownership of responsibilities, and possess a high level of positive energy and drive Excellent time management and interpersonal skills Ability to handle multiple priorities, work well in a high-pressure environment, effectively handle concurrent demands and to be able to prioritize responsibilities Ability to work independently with minimal supervision and overtime as needed Discretion, confidentiality and integrity regarding sensitive information Previous and ongoing goal accountability To fulfill this role successfully, you should demonstrate the following minimum qualifications: One (1) year of job-related experience Six (6) months of hotel on or off property experience in a sales support or a sales role Travel - up to 10% of travel In depth knowledge of the hospitality and/or group travel industry Proficiency in Microsoft Outlook, Word and Excel It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree One (1) year of hotel on or off property experience in a sales support or sales role Knowledge in Delphi or similar property sales management system Experience using Salesforce What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance. What will I be doing? The Analytics team serves as internal consultants to key functions across the business, including Hilton's Customer, Marketing, Digital, and Revenue and Sales organizations, with specialized support for the executive leadership team. The team consists of both embedded authorities (like this role) who serve as strategic advisors to key partners and technical experts who are proficient in Tableau, R, SAS and MicroStrategy. The team is fully integrated within the business functions in order to ensure close partnerships and to effectively measure and drive company performance. Collaborating with the Senior Manager, the Manager will support the Customer Channel organization business partners. Using advanced analytics tools and technology, you will deliver key actionable insights to support data driven decisions regarding revenue performance and customer experience, More specifically, you will: Partner closely with Key Business Partners in Hilton's Customer Channel organization to identify and solve key business problems by using data. Lead key projects that support business partner priorities, gathering needs, developing analytical strategy, conducting analysis, and delivering key observations back to business partners. Develop a robust performance story through in-depth analysis of granular data to identify shifts and drivers of trends in the business. Collaborate with other Analytics teams to understand, communicate, and implement important metrics, analytics, and process standard methodologies across teams. Utilize advanced analytical models and tools to develop forecasts and targets for customer traffic and revenue (Digital, App, Contact Center, Chat etc.) Develop Customer Journey analysis to better understand customer pathways to create a more intuitive, seamless and engaging customer experience. Utilize tools like Adobe Analytics, MicroStrategy, R and Alteryx to access and analyze data. What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: Collaborative and interpersonal teammates, who build and cultivate positive relationships through partnership, exhibit tact and earn trust Strong communicators, both verbally and in writing, who effectively communicate at all levels of the organization Problem solvers, who are flexible and creative in finding solutions for hard problems Self-starters, who take initiative in handling goals, utilize analytical skills and possess adaptability to change Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements Desire to work collaboratively across teams and organizational functions, embracing diversity in skills, perspectives and approaches to arrive at an effective solution An affinity and passion for data, and the power of data in driving key strategic and tactical decisions The ability to manage multiple tasks and competing deadlines, being able to prioritize, plan and negotiate around conflicts or challenges To fulfill this role successfully, you should demonstrate the following minimum qualifications: Five (5) years of professional experience Three (3) years of experience analyzing data Three (2) years of experience analyzing customer contact data (Digital, App, Contact Center, Chat, etc.) One (1) year of experience leading and developing team members in an analytics organization/team One (1) year of experience with BI Tools One (1) year of experience with advanced analytics techniques and models It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Seven (7) years of professional experience Two (2) years working with Adobe Analytics Two (2) years of testing and optimization experience What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results. What will I be doing? Do you have a real passion for social media and are known for your outstanding analytical skills? If this sounds like you, then you could be the newest member of the Social Media Center of Excellence (COE)! Reporting directly to the Senior Manager, Social Listening and Insights, the Analyst, Social Listening and Insights will be using listening to uncover insights and developing actionable recommendations. As a key support system for the COE, this role will contribute to being the eyes and ears of the ever-changing social landscape.   More specifically, you will: Design dashboards to help inform Hilton decision-making around PR/crisis management, corporate reputation, brand health, competitive benchmarking, content creation, campaign performance evaluation, emerging trends identification, etc. Define, develop, maintain listening queries, rules, alerts that map to business value. Synthesize data and share key takeaways and recommendations. Research and report on overall social trends as well as technology and viral social marketing opportunities. Partner with the Performance and Insights team to measure the overall performance of social channels and the impact of social media marketing and engagement. What are we looking for? We are looking for dynamic self-starters, who are passionate about using their analytical skills to tackle hard problems. We believe the success will demonstrate itself through the following attributes and skills: Ability to take complex/high volumes of data and turn into simple dashboards/data visualizations Capable of finding the meaning in data, turning data into stories, and presenting findings/recommendations Ability to collaborate and build positive partnerships in a highly matrixed environment; interact and present ideas with confidence at all levels Ability to actively identify business value opportunities that can be supported by the social COE Strong communication skills (written and verbal) and capability to prioritize multiple projects at a time High level of integrity, flexibility, initiative, and dedication To fulfill this role successfully, you should demonstrate the following minimum qualifications: Two (2) years of experience working in analytics, research or insights Proficient user of social listening tools (Sprinklr, Brandwatch, Sysomos, Crimson Hexagon, etc.) Experience developing analytics dashboards Willingness to occasionally work outside normal business hours (e.g., for a potential PR threat, for crisis management) Proficiency with deep diving into data, including key business and social metrics Up to 10% travel It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Experience with crisis management and command centers Experience with Tableau and Python What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results. What will I be doing? ***The location for this position can be Dallas, TX or McLean, VA    with Dallas preferred.***  Do you have a real passion for content and how it works? Are you a proven, dynamic leader who relishes the chance to bring both innovation and transformation? If this sounds like you, then you could be the newest member of the Global Marketing's Content Services team, which manages a core content ecosystem and set of services designed to create strategic content, conserve cost, and measure success across omni-channel customer experiences. As the Director of Content Management & Publishing, we will depend on you to set operational standards, processes and strategy to evolve a web-centric team into an omni-channel, cross-disciplinary publishing powerhouse. You will provide leadership for how content is created, managed, stored and distributed to customers. Critical to your success will be your ability to build strong relationships, advocate for content management and content strategy best practices and have a passion for delivering meaningful customer experiences. More specifically, you will:   Lead a global team of content professionals responsible for providing content design, content management, content strategy, and localization capabilities focused on high quality, efficient and timely delivery of services. Define next generation content skills and build a team that delivers on world-class content strategy, content design, and content management practices. Drive the use and adoption of an enterprise content management platform, create opportunities for content reusability, and establish content measurement best practices. Build partnerships with vendors and internal technology teams to ensure content tools are up-to-date, optimized and developed to deliver on business goals. Design and extend a system agnostic content model and taxonomy that will allow Marketing to tell great stories, using the best content Hilton has regardless of where it is stored. Build strong, collaborative relationships with partners, understand their key priorities and work with the team to prioritize and ensure delivery of what is needed. This involves managing demand/capacity to ensure appropriate coverage of all functions while developing flexibility to balance changing needs. Implement continuous process improvement practices. Foster a culture of innovation and experimentation. This includes effectively leading the organization through change. What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills: Strong leadership - able to inspire, encourage, and motivate a team Deep understanding of and a real passion for the content lifecycle and modern content management best standard methodologies and technologies Experience building a high performing team culture Strong communication, collaboration, and interpersonal skills with the ability to communicate complex concepts in a simple, clear, and effective manner Decisive thinker willing to try new things and able to influence others to step out of their comfort zone High level of integrity and dedication Analytical skills that address root causes and motivate change in how teams work To fulfill this role successfully, you should demonstrate the following minimum qualifications: Seven (7) years of professional experience Three (3) years of management experience Prior experience leading transformative initiatives in an enterprise environment Demonstrable and progressive leadership in content management, digital publishing and/or content strategy Expertise in process/workflow development, measurement and optimization Some travel required It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Experience managing managers and distributed teams Experience managing a headless CMS What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans    

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for building the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? As the Senior TDSS Analyst (Agile Business Reporting Analyst), you will be primarily responsible for gathering and reporting delivery metrics according to delivery methodology (Waterfall, Scrum, Kanban, etc.) This position works closely with Delivery Team Leads and Program Managers to configure and standardize Delivery tools to support data driven decisions based on forecast and actual metrics. More specifically, you will: Develop a solid understanding of Hilton's enterprise PMO processes (waterfall, agile, governance process, etc.) and identify patterns and trends for improvement recommendations. Create and maintain standardized Delivery metric reports and ad-hoc reports. Work closely with Lead PMO Analyst to produce and improve Agile reports. Educate and encourage adoption of standardized reports and practices. Demonstrate strong knowledge and understanding of Agile practices and methodologies. Standardize usage and configuration of Atlassian tool suite and other Agile tools across Technology teams according to their Delivery Methodology. Establish deep relationships with Technology Delivery Leads as well as peers, in order to influence standardization and adoption of Delivery methodologies and Atlassian capabilities. Utilize Excel and Atlassian Tool Suite. What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills: Ability to thrive in a high paced and dynamic environment Collaborative and interpersonal teammates, who build positive relationships, exhibit tact and earn trust Dedicated, ambitious individuals with good time management and attention to detail Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals Capacity to complete tasks with minimal supervision Demonstration of strong analytical and problem-solving skills Ability to effectively impact change in a multi-functional environment Helpful, self-starters, who take initiative in leading goals, utilize analytical skills and possess adaptability to change Ability to effectively balance multiple assignments and priorities To fulfill this role successfully, you should demonstrate the following minimum qualifications: Five (5) years of professional experience in technology or a related field Two (2) years of experience in data analytics or reporting Two (2) years of experience with development support tools (i.e., JIRA, Easy BI, Confluence) Two (2) years of experience working in an Agile environment Travel - up to 10% of the time It would be helpful in this position for you to demonstrate the following capabilities and distinctions: AA/AS Associate's and/or BA/BS Bachelor's Degree Seven (7) years of professional experience in technology or a related field JIRA Admin experience Agile Team Lead experience What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. What will I be doing? As the Director, Human Resources (HR) Systems Architect, you will be responsible crafting, developing, and implementing Hilton's HR technology solutions. As a part of the Digital HR and Strategic Planning team, you will provide application support services that include integrations, technology process consulting, reporting, application customizations, project management, and architecture of Hilton's Human Capital Management Technology landscape. You will specialize in Technology enabled transformation services and will collaborate with IT, Finance, and HR functional leaders to strengthen the Human resources component at Hilton. This individual will shape and execute the product strategy that drives our overall vision to increase efficiency through automation and phenomenal customer experience. You will work across multiple technology platforms in both a functional and technical capacity. More specifically, you will: Advise on technical leadership, architecture and strategy for Hilton's HR Technology landscape. Build technical documentation and run and lead technical projects. Drive HR Technology strategy and technical implementation. Collaborate with functional leaders within HR, Payroll and IT to implement technology solutions that increase operational efficiency, and positively influence the HR team, as well as Team Members, managers, and the executive leadership group. Own end-to-end functional support related to Hilton's Global HR Systems. Provide HR Technology expertise to the business functional owners. This includes keeping all partners up to date on current, new, and future functionality and training. Work with the functional business owners to develop requirements for system changes and work with relevant application support resources to implement the change. Lead and help with system testing to include new release, break fix, regression and integration testing. Lead and assist in detailing requirements for system configuration, integrations, and reports. Serve as escalation point for unresolved issues from Tier 1 Help Desk and lead to resolution and report out to partners, leadership and the business. Provide support and creation for reports as required. Identify and implement areas for process improvement and sponsor improvement initiatives. Perform special projects (e.g., year-end activities) and lead teams forward. What are we looking for? We believe, the success in this role will demonstrate itself through the following attributes and skills: Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams Strong interpersonal skills with the ability to work internally across all teams as well as externally with partners and vendors Ability to lead and prioritize multiple projects simultaneously Strong analytical and problem-solving skills with an attention to detail Strong bias toward action Excellent written and verbal communication skills A collaborative attitude that personifies hospitality and has a real passion for people with a focus on customer experience To fulfill this role successfully, you should demonstrate the following minimum qualifications: Ten (10) years of global HR IT experience Six (6) years Management experience Experience of implementing a minimum of twenty (20) large scale, highly complex HR Technology Projects Deep knowledge of the configuration and maintenance of large ERP and SaaS solutions Travel - 10% It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Ten (10) years of related experience Eight (8) years of Management experience Experience at a hospitality company with a mix of experience in HR, Digital project and program management Detailed understanding of global localized requirements, system architecture, and integration In-depth knowledge of project management and governance What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchised hotels premier revenue management talent and tools. Our mission is to help hotels consistently grow market share and outperform our competitors. What will I be doing? Do you love developing relationships and using analytics to advise your clients? If so, you should consider a career in Revenue Management at Hilton. As the Revenue Specialist, you will be responsible for improving room revenue and growing the Revenue Per Available Room (RevPAR) Index (market share) for each hotel in a portfolio of 12 to 15 properties, depending on the complexity of the market and services provided. As part of a team, you will build and support our culture of entrepreneurship and excellence in supporting our clients. You will: Form a trusting relationship with the hotel teams and other key revenue management partners. Achieve the appropriate revenue strategy, including pricing, for all portfolio hotels. Align with all partners on Revenue Management strategy and pricing. You will report directly to the workgroup's Manager, Focused Service. The Revenue Specialist interacts with key hotel team members which include the General Manager, Director of Sales, and Front Office Manager. Other key partners may include Regional Revenue Management team members, management company representatives, and other Commercial Services team members. We believe that to achieve a trusting partnership, you will establish rapport with the property teams and demonstrate an understanding of each hotel's market, unique goals and challenges. More specifically, you will:   Conduct a daily pricing and strategy review for each property. Formulate a plan to improve hotel performance, communicate that plan to the hotel team, and implement the changes in relevant systems, including OnQ R&I, OnQ RM, and GRO. Send targeted daily communications describing relevant strategy changes. On a weekly basis, lead RM Meetings, including discussion on future issues such as booking pace, performance statistics, and other hotel-specific goals. What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: Effective written, verbal communication, and presentation skills Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others Absolute discretion and confidentiality regarding sensitive information Strong problem solving and resolution skills. The ideal candidate demonstrates the ability to effectively address any issue in collaboration with others. Ability to work well under pressure and effectively handle multiple and concurrent tasks Strong project and time management, and organizational skills Ability to quickly learn new programs when required To fulfill this role successfully, you should demonstrate the following minimum qualifications: Proficiency with analyzing, interpreting and explaining statistical data, to develop strategies and generate a course of action Strong mathematical comprehension It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's degree in Hospitality, Business Administration, Finance, or Economics or a related field of study OR two (2) years or more of analytical experience within revenue management, data management, reservations, or front office operations Hospitality industry experience Proficient in Revenue Management systems, hotel property management systems, and industry related reports What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? As a Senior Designer, you will be a strong voice for design quality and consistency across multiple platforms. You will work collaboratively and independently with latitude for action to translate business, brand, marketing, user experience and content strategies into a conceptual and visual framework for Hilton's digital applications including web, mobile apps, and enterprise software. We will depend on you for the development of digital standards and project level work for web and mobile applications.   More specifically, you will: Partner with team members in the areas of Design, (UXA) User Experience Architecture, Development, Product and Research. Facilitate brainstorming sessions and design workshops. Help gather and define project requirements and contribute to product strategy. Participate in personal development, improvement, and training. Manage project estimates as appropriate. Keep up with latest trends in the industry. Review assignments and design tickets to regularly communicate your individual capacity. Contributes to leadership decisions on process, implementations, and software adoption. Partner with project team, brand management and/or key stakeholders to establish design direction for digital projects. Advocate evidence-based design that balances user needs with business objectives. Develop design elements including site layout, navigation, images, icons, animations and other multimedia assets to support online strategies and provide a usable and compelling digital experience. Act as Creative subject–matter–expert reviewing design-related requests for alignment to graphic standards to ensure a consistent creative approach for all brand digital initiatives. Use discernment to select appropriate photography and other images. Produce working prototypes of intended interaction design. Produce required specs and assets to development. Provide support and art direction for Junior Designers and Associate Designers. Participate in design reviews with partners to ensure that design meets both business objectives and user needs. Archive files and document patterns that may have emerged from project work. Assist the Design Leadership to assign and schedule design work, production schedules, and design reviews. What are we looking for? We believe success in this role will demonstrate itself through the following attributes and skills: Skills to convert abstract concepts into innovative designs Knowledge of development concepts Extraordinary design skills, including color theory, layout, typography, corporate identity, and branding Solid portfolio showing a range of experience, concepts, and visual styles Experience working in an agile process environment Ability to run multiple projects simultaneously under the pressure of tight deadlines Interpersonal teammates who build positive relationships, exhibit tact and earn trust Creative, organizational problem solving Self-starter and a positive attitude with a reciprocal personality Ability to thrive in collaborative work environment and be able to seek input from other team members To fulfill this role successfully, you must possess the following minimum qualifications and experience: Five (5) years of experience working in digital design, user experience (UX), interaction design or similar role Strong knowledge of Adobe Creative Suite, Sketch App, and prototyping software Experience with user interface design, industry standards and trends, usability best practices, platform and browser capabilities, and digital design constraints It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree in graphic design, visual communications or a related field Seven (7) years of experience working in digital design, user experience (UX), interaction design or similar role Experience working with remote/distributed teams What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results. What will I be doing? As the Senior Manager, Search Engine Optimization (SEO) Content Strategy, you will play a pivotal role in developing innovative and engaging online travel content strategies that will drive new audiences to our website via organic search, build brand loyalty and add value for our customers. Reporting to the Director, Global SEO, you will work in close partnership with various internal and external partners to implement strategic recommendations, in addition to being responsible for establishing appropriate Key Performance Indicators, monitoring and analyzing performance. Furthermore, you will also be responsible for developing, supervising and mentoring a small team. More specifically, you will: Develop data-driven content strategies that will improve the customer experience, drive inbound organic search traffic and conversions. Work with SEO agency partner to support internal cross-functional teams (Social Media, PR, Brand Marketing, eCommerce, etc.) in the creation of content to ensure it is optimized for search. Collaborate with Technical SEO leads and Digital Product developers on the implementation of web design enhancements that will improve organic search visibility. Assist with crafting and managing workflow processes that drive cross-departmental efficiency and alignment in the production of content. Assist in the development of SEO and content best practices; advocate for a search-led content strategy within Global Marketing and the organization at large. Oversee management of agency partner, key vendors and platforms. Monitor ongoing agency and vendor performance against annual contract terms, and provide input into terms and conditions negotiations. Conduct regular benchmarking across competitors and other industries to identify gaps, understand trends and additional opportunities. Review monthly program performance, communicate results to appropriate partners and make recommendations for key areas of improvement. Build the team as needs dictate, including hiring and managing either in-house or contract team members. What are we looking for? We are looking for dynamic teammates, who are passionate about using their analytical skills to solve hard problems. We believe that business insight combined with a love for building positive partnerships is the best way to bring projects to completion. Success will demonstrate itself through the following attributes and skills: Strong knowledge of search engine standards and best methodologies, algorithm ranking factors and core SEO principles Proficiency in interpreting data and formulating conclusions using a variety of web analytics platforms, SEO, digital marketing and social media performance insight tools Proven communication and public speaking skills with the ability to develop and deliver executive-level presentations Effective interpersonal and influencing skills with substantial experience establishing relationships and interacting with all levels within an organization Hardworking and able to identify, prevent and effectively address any issue in collaboration with others; adept at developing problem solving skills among other team members as appropriate To fulfill this role successfully, you should demonstrate the following minimum qualifications: Seven (7) years of professional experience in marketing Three (3) years in SEO and Content Marketing Two (2) years of management experience leading a team A diverse portfolio of work demonstrating consistent experience building and overseeing large-scale content strategies that rely on SEO findings, data, user-experience and consumer research to inform content roadmap planning and execution Travel - up to 10% travel It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Experience executing a SEO strategy for a global organization Experience developing content strategies for markets outside of North America Experience in Social Media strategy development What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for building the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? ***The preferred location for the position is based out of one of the corporate  offices, which are located in McLean, VA; Memphis, TN; or Dallas, TX.     The location could also be remote/virtual.***  As the Senior Lead Cyber Security Engineer, you will be responsible for maintaining oversight of the global security roadmap, standards, and solutions related to Hilton's Privileged Account Management (PAM) and Secrets Management capabilities. You will be directly responsible for providing security insights for these solutions and how they integrate into existing administration, access control, and application management processes. You will also be responsible for developing partnerships with other groups and solution owners to assist with faster deployments for security infrastructure related projects. More specifically, you will:   Define, maintain, and improve steady process to balance, maintain, support, and secure the solution. Lead the evaluation and implementation of required 2020-21 updates/decisions, which may include, but not be limited to: OS image currency updates, Cloud migration/hybrid operational model, Hardware updates or risk acceptance. Govern the support service provider. Maintain budget control, license status, forecasts, etc. Create/modify terraform scripts to build/modify/remove vault AWS resources. Edit terraform configuration files to support secure access methods: LDAP, SSL certificates (certs). Capture requirements from on-boarding applications and devise a draft vault solution for them. Perform AMI upgrades as required by Hilton Security Standards. Perform infrastructure changes in AWS to ensure vault designed to standard methodologies/standards. Maintain the vault development pipeline (includes testing new features and versions through DEV/UAT). Assist in resolving any Security Incidents related to the application. Perform certificate rotation/maintenance as required. Ensure high availability options are functional (e.g., consul quorum, consul snapshots, primary and secondary vault servers, timely and accurate disaster recovery plans). Lead multi-functional effort to develop a roadmap for PAM and Secret Management capabilities and tool acquisition, consolidation, and license renewal strategies. Lead PAM and Secret Management market RFP and tool analysis. What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills: Social communicators, who will positively influence Hilton's partners and who will communicate effectively at all levels Dedicated, ambitious individual with good time management and attention to detail Ability to simplify and explain technical concepts to others Ability to balance steady state and maintain technology solution currency via update/upgrade processes; demonstrated capability of defining, communicating, and executing a change plan (timeline, change plan, quality assurance, post-deploy validation, and rollback/risk mitigation) Experience performing RFPs to evaluate current solutions Experienced product owner or product manager Strong subject matter knowledge, including but not limited to: Access control and authentication, Active Directory and X.500 directory services, Special considerations and standard methodologies surrounding privileged/access, Fundamental concepts and terminology of the AWS, Azure, and AliCloud cloud platforms, Application API endpoint management, key management, and related application access security methods Self-starters, who take initiative in implementing goals, utilizing analytical skills, and possessing adaptability to change To fulfill this role successfully, you should demonstrate the following minimum qualifications: Ten (10) years of professional experience in Technology or related field Five (5) years working in a global information security or Identity and Access Management (IAM) role One (1) year delivering product owner or product management services Occasional travel - up to 15% as needed It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree OR Associate's Degree plus six (6) years of Technology related experience OR High School Diploma/GED plus twelve (12) years of Technology related experience Twelve (12) years of professional experience in Technology or related field CISSP or equivalent certification Technical certification in one or more PAM or SM tools What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Hilton's Commercial Services organization is comprised of over 5,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton's commercial engine and are key to Hilton's ability to drive profitable growth. What will I be doing? As the Revenue Management Support Coordinator, you will maximize hotel revenues by ensuring hotel content, rates, availability and other hotel details are accurately reflected in all applicable distribution channels including but not limited to the: Central Reservation System (CRS), Global Distribution Systems (GDS), and Global Web. You will ensure it will be maintained in a timely and accurate manner in coordination with the hotel and applicable corporate support teams in these systems. In the Coordinator role, you will have responsibility for managing tasks with information provided and providing support to the manager to complete tasks within required timeframes. Additionally, Coordinators will be responsible for bringing to attention any opportunities or risks, which may affect the customer or business.   More specifically, you will: Manage the team mailbox and monitors workflow with analysts and other coordinators. Support analysts, hotels and corporate partners by updating systems for informational content, booking policies and proper hotel set up. Conduct quality checks and audits to ensure accuracy of information in all meaningful systems and processes. Coordinate support of the Revenue Management Support and assist analysts, hotels and internal groups with all relevant questions. Bring to attention any opportunities or risks which may affect the customer or business and takes ownership to work with management to implement solutions to address. Provide support to analyst, hotel and corporate personnel by answering procedural or system questions related to applicable processes and distribution channels. Use internal tools to track status work requests and produce internal status reports as needed. Review research and responses to information requests from internal departments and management. Handle other minor projects related to updating hotel information into the various distribution channels as required by the hotels and/or corporate directives. Attend team or departmental meetings pertinent to work assignments and address challenges and opportunities accordingly. Participate in training and development activities within the team and on a personal basis. Work on action plans to address opportunities within your respective team. Using good judgment, stabilize your workload and prioritize work with the greatest impact. Provide and implement training plans for new team members. Develop and maintain constructive and cooperative working relationships with internal team members, key corporate personnel and partners. Assist in scheduling of tasks and advising of required resources. What are we looking for? We believe success in this role will demonstrate itself through the following attributes and skills: Dynamic listening skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly Superb attention to detail with a high level of accuracy Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity. This includes effectively addressing any issues as appropriate; identifying and preventing potential problems. Motivation to engage in dialogue with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve your personal performance Ability to work independently with minimal supervision on specific projects within agreed time limits Ability to be flexible, react quickly and positively to changing requirements including the performance of any tasks requested of you and the ability to remain calm in difficult situations Leaders, who can provide mentorship, performance feedback to reports, and communicating results and areas for improvement all while leading by example Persuasive communicators, who will positively influence Hilton's partners and who will communicate effectively at all levels Problem solvers, who are flexible and creative in finding solutions for hard problems with a fine attention for detail To fulfill this role successfully, you should demonstrate the following minimum qualifications: Two (2) years of professional experience in a corporate environment Intermediate experience working with Windows and Microsoft Office Suite applications Knowledge of SQL Server applications It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Four (4) years of professional experience in a corporate environment Two (2) years of Management experience Experience working with VBA and SQL languages that power the Microsoft Excel and Access Current skills Certification such as Revenue Administrator with Hilton Experience working with Central Reservations, Global Distribution Systems and Internal Hilton applications What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance. What will I be doing? The Hilton corporate summer internship program offers undergraduate and graduate students the opportunity to gain real world experience at one of our key corporate locations. The program is intended to develop the business leaders of tomorrow. Interns will gain exposure to senior leadership, work on important projects, participate in learning and development opportunities and join in networking and social events with other Team Members and fellow interns.     The Product Intern will dive into the product and business details, conduct detailed analysis, and will not be afraid to see through the eye of our customers. The intern will use these data points combined with your technical acumen, to make data-directed decisions to guide and execute product design.    The internship will begin in June and end in August. Interns will work full-time during the 10-week program. What are we looking for?   We believe the success in this role will demonstrate itself through the following attributes and skills: Ability to work independently and in a group environment Collaborative teammates who love to build consensus and relationships across all levels Interpersonal communicators who will positively influence Hilton's partners and communicate effectively at all levels Strong communication skills - written and verbal - as well as comprehension skills to articulate complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter Problem solver, who can resolve issues effectively and creatively while maintaining exceptional flexibility, collaboration and integrity Ability to handle multiple projects simultaneously with little supervision Self-starter, well-organized and willing to take ownership of responsibilities and possess a high level of positive energy and drive Project management skills with an aptitude for staying calm and effective under pressure, handling multiple concurrent demands and prioritizing responsibilities Sound judgment and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions Strong interest in translating business strategy and analysis into consumer facing digital products Prior experience in the hospitality or retail industry Proven quantitative/analytical skills, strong innovation, judgement, problem solving, and conceptual thinking abilities Skilled storytelling abilities with tried experience weaving your in-depth knowledge from multiple data sources into a compelling narrative delivered in executive level presentations To fulfill this role successfully, you should demonstrate the following minimum qualifications: Currently enrolled as a full-time college student pursuing a Bachelor's Degree in Hospitality, Business, or a related degree The ability to fluently speak, read, and write in English Rising college junior or senior Cumulative 3.0 GPA or higher Can be on-site and work at assigned location Can work in the US without employment sponsorship What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance. What will I be doing? The Senior Tag Implementation Specialist will be an integral part of a large corporate Digital Analytics organization where data is at the forefront of its business success. You will be responsible for implementing Adobe's digital analytics, marketing, and functional pixels via Adobe DTM/Launch for company websites and mobile applications (iOS and Android).   More specifically, you will: Manage the implementation and maintenance of client-side data collection and marketing tools using the company tag management solution (Adobe DTM/Launch) Oversee, build, and maintain JavaScript within Adobe DTM/Launch including QA and UAT activities Execute tag audits using ObservePoint to verify stability and accuracy of client-side data collection and marketing integrations and support organizational governance activities related to tag management Update and/or migrate Tag Management software based on business requirements Maintain robust documentation regarding the tag management architecture Work with the Digital Analytics & Marketing Architecture team to decipher business analytics requirements and deliver implementations which meet those requirements What are we looking for? We believe success in this role will demonstrate itself through the following attributes and skills: Collaborative and interpersonal teammates, who build dynamic and positive relationships, exhibit tact and earn trust Strong communicators, both verbally and in writing, who effectively communicate along various business channels and IT partners Flexible and creative in finding solutions for hard problems and work well under pressure Self-starters, who take initiative in leading goals, utilize analytical skills and possess adaptability to change Accountable and focused individuals, who effectively communicate results and recommend improvements Respectful teammates, who possess a good work ethic and high degree of integrity To fulfill this role successfully, you must possess the following minimum qualifications and experience: Three (3) years of experience implementing analytics via Adobe DTM/Launch for websites/mobile applications (tag implementation / tag migration) JavaScript knowledge Experience implementing tags within single-page app applications Experience testing in multiple web/mobile environments to validate Tag Management Solutions (TMS) accuracy It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Five (5) years of experience implementing analytics via Adobe DTM/Launch for websites/mobile applications (tag implementation / tag migration) Experience with ObservePoint Experience with JIRA What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Summary Hilton is standing up a new Data and Analytics organization with the mission to create a connected ecosystem of data, technology, tools, techniques, people, and processes intentionally employed to produce insights that help solve real business problems and empower the decision-making process.   As the Senior Manager of Dashboard Development, you will manage Business Intelligence Developers to create high quality dashboards that enable business decisions and insights throughout the enterprise. What will I be doing? As the Senior Manager of Dashboard Development, you will need a strong combination of design, development, and data channeling skills and you will work to design, build, test, and deploy dashboards based upon business and technical requirements while defining architecture patterns and development standards.   The success in this role will demonstrate itself through: Sets of highly engaging and accurate dashboards, which will directly enable better decision making by the business Presenting and maintaining well documented guidance around design, architecture patterns and development standards, ensuring they are actively socialized across the BI Development community Proposing enhancements ahead of business asks Adhering to project plans and finding opportunities to shorten the development timeline A deep technical knowledge across multiple BI platforms Capacity management, development and motivation of high-performance team Other key priorities are listed below: Lead the development of a Business Intelligence strategy, understand business requirements and partner with IT to implement dashboards Oversee the design, build, and test for an enterprise-wide dashboard suite Mobilize, align, and manage BI Developer Support teams, including resource allocation and capacity management Collaborate with the Data Sourcing Lead and IT on the API strategy Support BI strategy and tool management; collaborate with functional teams Review, approve, and/or deny functional and technical designs for dashboards Serve as the BI subject matter expert to the business by fielding BI related questions and conducting BI demos during training and innovation sessions Design, develop, test, and support the deployment of dashboard demand to the Data and Analytics Organization Develop a BI semantic layer for business consumption Meet with stakeholders to understand business requirements, create functional and technical designs, and document reporting artifacts What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Minimum Education: BA/BS Bachelor's Degree in Computer Science, Engineering, Business Administration or related field of study Minimum Years of Experience: Five (5) years of Business Analytics, Intelligence and measurement experience Minimum Years of Experience: Five (5) years of data analytics, reporting and interpretation experience supporting an enterprise across multiple business functions Minimum Years of Management Experience: Three (3) years of Project Management experience Two (2) years of experience managing teams and individuals Additional Requirements (i.e. % of travel time, etc.): Experience developing data visualizations and performing data analysis Deep experience with dashboard design and development enabled by BI tools (including Tableau, MicroStrategy, and/or Qlik) and performing data analysis Knowledgeable of data modeling, ETL, statistics, databases, servers and agile delivery Advanced Microsoft Excel and PowerPoint skills; advanced presentation skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Education: MA/MS Master's Degree Minimum Years of Experience: Two (2) years of supervisory experience End-to-end understanding of the data flow process (from ingestion to consumption layer) Functional experience in Hospitality Solid working experience with surrounding and supporting disciplines (data quality, master data management, meta-data management, data operations, BI/Data WH/Data Lake, and data architecture) In-depth knowledge in at least one (1) information management discipline (data quality, master data management, meta-data management, data operations, BI/Data WH/Data Lake, and data architecture) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Summary The Analytics team serves as internal consultants to key functions across the business, including Hilton's Customer, Marketing, Digital, and Revenue and Sales organizations, with specialized support for the executive leadership team. The team consists of both embedded subject matter experts (like this role), who serve as strategic advisors to key stakeholders, and technical experts, who are proficient in Tableau, R, SAS and MicroStrategy. The team is fully integrated within the business functions in order to ensure close partnerships and more effectively measure and drive company performance.   Reporting to the Director, Digital Analytics, you will be embedded within the Digital Product Innovation (DPI) organization, to help them build and optimize incredible products for Hilton's customers in order to create amazing guest experiences. What will I be doing? As a Team Member in this role, you will be responsible for: Deeply integrating with DPI Product Pod(s), and for providing analytics to clearly outline business case opportunities and estimated impact Leading insight executions and ensuring timely delivery of strategic recommendations for Product Pod planning and road mapping Providing guidance and recommendations for DPI KPIs and success metrics for individual tests, projects, product launches, and MVPs Partnering with, guiding, and training DPI Team Members for self-service data and analytic needs to create a data savvy culture within DPI Creating standard reporting, dashboard, and metrics so that everybody is speaking the same language Working closely with DPI and the Data Architecture team to build business requirement documents for new tracking and improving existing tracking Improving site and product adoption and conversion via analyses and rigorous testing practices (e.g. hypothesis construction, estimating test length and effect, etc.) Monitoring the product release cycle for functional issues and real business impacts Conducting root cause analyses for any data or product issues Providing the Analytics COE knowledge of DPI projects, including product changes (website, mobile application, etc.), releases, current and historical activities and impacts and other product insights that can be used for larger-scale analyses and deep dives that resonate in other areas of the business What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Minimum Education: BA/BS Bachelor's Degree Minimum Years of Experience: Five (5) years of professional experience Minimum Years of Experience: Two (2) years of experience driving business case development, including quantitative and qualitative analyses Minimum Years of Experience: Two (2) years of deep experience with a web analytics platform (Adobe Analytics or Google Analytics) Minimum Years of Experience: One (1) year of testing and optimization experience It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Education: MA/MS Master's Degree Minimum Years of Experience: Seven (7) years of professional experience Minimum Years of Experience: Two (2) years working with Adobe Analytics Minimum Years of Experience: Two (2) years of testing and optimization experience Minimum Years of Experience: One (1) year in report and dashboard design and development Expertise with BI tools (including Tableau, MicroStrategy, SAS, Qlik, etc.) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

J ob Summary The Analytics team serves as internal consultants to key functions across the business, including Hilton's Customer, Marketing, Digital, Revenue, and Sales organizations, with specialized support for the executive leadership team. The team consists of both embedded subject matter experts and leaders (like this role), who serve as strategic advisors to key stakeholders, and technical experts, who are proficient in Tableau, R, SAS and MicroStrategy. The team is fully integrated within the business functions in order to ensure close partnerships and more effectively measure and drive company performance.   Reporting to the Senior Director, Digital and Marketing Analytics, you will be responsible for managing analytics for all aspects of Hilton's digital journey in close partnership with the Digital Product Innovation (DPI) team. What will I be doing? As a Team Member in this role, you will be responsible for: Partnering with Hilton's SVP Digital Product Innovation to drive digital product strategy from an analytics and data perspective Building up a new team of Digital Product Analysts that will be deeply integrated with the DPI Product pods Developing testing, implementation, and execution plans to achieve DPI goals and objectives Leading the DPI KPI and target setting process Utilizing and synchronizing various data sources to develop fact-based and data-supported recommendations for the business Establishing and managing analytical methods and techniques, such as predictive analytics, enterprise decision support, and web analytics Collaborating with others throughout the broader Analytics organization to support ad-hoc analysis Educating others on how to leverage insights from self-service tools and analytics to drive business decisions Partner closely with Digital Architecture team to ensure appropriate tracking and Adobe Suite setup Managing direct reports What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Minimum Education: BA/BS Bachelor's Degree Minimum Years of Experience: Seven (7) years of professional experience Minimum Years of Experience: Five (5) years of hands-on experience with enterprise web analytics (i.e., Google Analytics Premium, Adobe Analytics, etc.) Minimum Years of Experience: Five (5) years of experience with website testing and conversion optimization Minimum Years of Experience: Three (3) years working with advanced analytics, using analytic tools, benchmarking and competitive analyses, and business scenario modeling Minimum Years of Experience: Three (3) years coaching business users through data representation, interpretation, and storytelling of data Minimum Years of Experience: Three (3) years of experience with report and dashboard design and development Minimum Years of Experience: Two (2) years of experience with each of the following: Digital Product Analytics Mobile Application Analytics Adobe Analytics Management Experience (type): Supervisor/Manager: 1-3 People It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Education: MA/MS Master's Degree in Data Science, Statistics, Marketing, Communication or related field Minimum Years of Experience: Ten (10) years of professional experience Minimum Years of Experience: Three (3) years spent managing a team of direct reports Experience working with Product teams in an Agile environment Expertise with Business Intelligence (BI) tools (including Tableau, MicroStrategy, SAS, Qlik, etc.) Exceptional Excel skills; advanced PowerPoint skills Experience running optimization programs and working with optimization tools (i.e., Optimizely, Maxymiser, Adobe Target) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Summary Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance.     As the Digital Analytics Implementation Senior Architect, you will be responsible for maintaining solid client-side analytics deployments, researching and resolving issues, and thinking strategically about digital analytics architecture. In this role, you will support Hilton's web and app digital analytics implementation (including tag management) and must enjoy working with developers while ensuring consistent communication and buy-in from other digital analytics architects and business stakeholders. You will be responsible for implementing Adobe's digital analytics and marketing tracking pixels via Adobe DTM for company websites and app SDKs for mobile applications (iOS and Android). What will I be doing? Managing the front-end/client implementation and maintenance of Hilton's digital analytics tools including Adobe Analytics and Dynamic Tag Management, building and maintaining JavaScript within Adobe DTM including QA and UAT activities, migrating hard-coded 3rd and 4th party marketing acquisition tags into the tag manager, and updating and/or migrate Tag Management software based on business needs Liaising with Hilton's technology teams to add, update and verify implementation of analytics measurement on Hilton brand websites, apps, local sites, and campaign landing pages Working with the other Digital Analytics Architects to interpret business analytics requirements and deliver implementations which meet those requirements Acting as the on-the-ground interface between digital analytics architects and various internal and external development teams including creation and delivery of technical specification documents Proactively identifying, analyzing, and positioning opportunities to improve the digital analytics front-end implementation based on internal and external data Identifying data collection issues and work with development teams to implement fixes Maintaining robust documentation regarding the front-end (client-side) architecture for analytics solutions and tag management Tracking, prioritizing, and managing analytics implementation initiatives across multiple teams; serving as contact for all analytics/tracking implementation requests, and effectively translating stakeholder objectives into technical requirements for all digital channels, including web, mobile apps, and microsites Driving innovation by keeping pace with new data collection technologies and maintaining a competitive advantage within the marketplace by seeking out and learning about changes in the field to augment existing capabilities What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: BA/BS Bachelor's Degree Two (2) years of business experience in marketing, planning, or other analytical business field Two (2) years of experience with digital analytics applications (Adobe Analytics, Adobe DTM, etc.) One (1) year of analysis experience One (1) year of experience supporting digital analytics implementations as implementation specialist or similar role   It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree in Business, Marketing or Information Systems Two (2) years of experience leading digital analytics implementations Experience with native App code Experience in tagging single-page apps Experience migrating Tag Management Systems Highly proficient in implementing analytics via a Tag Management System (DTM) for websites and/or mobile applications (Tag implementation/tag migration) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Summary Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance.    The Analytics Team serve as internal consultants to key functions across the business, including Hilton's customer, marketing, digital, revenue, and sales organizations, with specialized support for the executive leadership team. The team consists of both embedded subject matter experts, who serve as strategic advisors to key stakeholders, and more technical experts, who are proficient in Tableau, R, SAS and Microstrategy. The team is fully integrated within the business functions in order to ensure close partnerships and more effectively measure and drive company performance.    As Senior Manager of DPI Analytics, you will report to the Director of Marketing Analytics and be responsible for driving Digital Product Innovation strategy and execution through actionable insights with a focus on advanced analytics techniques and data engineering. What will I be doing? Working with large data sets, amazing teammates and business partners, and on a diverse set of interesting problems in an area that has great business impact Serving as the DPI analytics expert on the Marketing Analytics team and leading the team's advanced analytics support for the DPI organization Identifying critical business problems, translating them into structured analyses, synthesizing data from multiple sources, and delivering insights that drive strategy, by partnering closely with stakeholders and Analytics teammates Using advanced analytics techniques, such as scenario, sensitivity, and regression analysis and data engineering skills to deliver maximum value to the DPI organization Constantly looking for improvements in tools, data sources, and analytic techniques to improve various aspects of digital analytical and business needs Thinking strategically about opportunities to drive connections across Hilton's analytics teams, sharing best practices, and driving stakeholder value What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Bachelor's Degree Seven (7) years of professional work experience Five (5) years of experience analyzing large data sets with SQL, R, SAS, or other statistical package Three (3) years of experience in data engineering It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: MA/MS Master's Degree Functional experience in digital product or digital analytics Expertise with Adobe Analytics Experience with BI tools, including Tableau, MicroStrategy, SAS and/or Qlik What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!