Description SAIC has an opportunity for a Security Operations Center (SOC) Analyst to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program.
The USACE RITS contract will provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE’s Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,500 field and area project offices and two data centers that are currently located in Vicksburg, Mississippi, and Hillsboro, Oregon.
The ideal candidate will be the point of contact for monitoring agency networking environments, including cloud, DMZs and secure LANs, as required by the USACE OCIO/G-6. The service shall also support connectivity to extranets and the internet.
Major duties with monitoring include:
Providing analysis and monitoring for all...
Feb 23, 2021
Description SAIC has an opportunity for a Security Operations Center (SOC) Analyst to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program.
The USACE RITS contract will provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE’s Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,500 field and area project offices and two data centers that are currently located in Vicksburg, Mississippi, and Hillsboro, Oregon.
The ideal candidate will be the point of contact for monitoring agency networking environments, including cloud, DMZs and secure LANs, as required by the USACE OCIO/G-6. The service shall also support connectivity to extranets and the internet.
Major duties with monitoring include:
Providing analysis and monitoring for all...
Description SAIC has Service Desk Agent Level 1 openings in Broomfield, CO.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote...
Feb 13, 2021
Description SAIC has Service Desk Agent Level 1 openings in Broomfield, CO.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote...
Description SAIC is hiring for Service Desk Agent II in Broomfield, CO.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop, automated...
Feb 13, 2021
Description SAIC is hiring for Service Desk Agent II in Broomfield, CO.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop, automated...
Description SAIC has openings for Service Desk Agent III located in Broomfield, CO!
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop,...
Feb 13, 2021
Description SAIC has openings for Service Desk Agent III located in Broomfield, CO!
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop,...
Description SAIC is hiring Service Agent IV located in Broomfield, CO!
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop, automated...
Feb 13, 2021
Description SAIC is hiring Service Agent IV located in Broomfield, CO!
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop, automated...
Description SAIC has an opening for a Service Desk Team Lead in Broomfield, CO!
Team Lead for the below role: Responsible for handling, leading and delegating escalated issues, being process and technical subject matter expert for less experienced and skilled ITSD agents, may assist in training issues, knowledge management and quality analysis as needed. Will relay pertenant information to all agents acting as a go-between from management to agents.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal...
Feb 13, 2021
Description SAIC has an opening for a Service Desk Team Lead in Broomfield, CO!
Team Lead for the below role: Responsible for handling, leading and delegating escalated issues, being process and technical subject matter expert for less experienced and skilled ITSD agents, may assist in training issues, knowledge management and quality analysis as needed. Will relay pertenant information to all agents acting as a go-between from management to agents.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal...
Description SAIC has an opening for an IT Service Desk Supervisor located in Broomfield, CO!
Supervisor for the below role: Responsible for line management for Service Desk agents including timesheet approval, quality analytics, monthly one-on-ones for performance and behavior touch points. Also responsble for handling, leading and delegating escalated issues, being process and technical subject matter expert for less experienced and skilled ITSD agents, may assist in training issues, knowledge management and quality analysis as needed - also through Lead agents. Will relay pertenant information to Lead agents acting as a go-between from management to Lead agents and frontline agents.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately...
Feb 13, 2021
Description SAIC has an opening for an IT Service Desk Supervisor located in Broomfield, CO!
Supervisor for the below role: Responsible for line management for Service Desk agents including timesheet approval, quality analytics, monthly one-on-ones for performance and behavior touch points. Also responsble for handling, leading and delegating escalated issues, being process and technical subject matter expert for less experienced and skilled ITSD agents, may assist in training issues, knowledge management and quality analysis as needed - also through Lead agents. Will relay pertenant information to Lead agents acting as a go-between from management to Lead agents and frontline agents.
The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately...
Description DESCRIPTION
SAIC is hiring a Service Desk Manager for a key role supporting SAIC in Broomfield, CO.
JOB DUTIES
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Generally interacts directly with the customer/user when the...
Feb 11, 2021
Description DESCRIPTION
SAIC is hiring a Service Desk Manager for a key role supporting SAIC in Broomfield, CO.
JOB DUTIES
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Generally interacts directly with the customer/user when the...
Description
SAIC is hiring a Service
Desk Agent to support HHS in Broomfield, CO.
Job
Description
• This job is the front line of contact for support with various technical
issues and questions; supporting users via various channels such as telephone
calls, chat, email, and online requests.
• The employee performing this job is required to communicate with the end user
to diagnose, understand, isolate, and resolve a variety of issues dealing with
hardware, connectivity, network infrastructure, computer systems, as well as
proprietary and commercially available software.
RESPONSIBILITIES:
• Provide front line technical support to local and remote users via calls,
chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available
tools to analyze and diagnose customer issues
• Support commercial and customer specific applications and software
• Support...
Dec 18, 2020
Description
SAIC is hiring a Service
Desk Agent to support HHS in Broomfield, CO.
Job
Description
• This job is the front line of contact for support with various technical
issues and questions; supporting users via various channels such as telephone
calls, chat, email, and online requests.
• The employee performing this job is required to communicate with the end user
to diagnose, understand, isolate, and resolve a variety of issues dealing with
hardware, connectivity, network infrastructure, computer systems, as well as
proprietary and commercially available software.
RESPONSIBILITIES:
• Provide front line technical support to local and remote users via calls,
chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available
tools to analyze and diagnose customer issues
• Support commercial and customer specific applications and software
• Support...
