8 jobs found in Broomfield

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific applications and software • Support...

Description SAIC has teamed with the GSA to design, develop and support the evolution of IT Service Delivery for the GSA Enterprise. GSA IT requires an Information Technology Infrastructure Library (ITIL)-based solution that has an integrated, enterprise-wide focus to deliver shared IT services in accordance with GSA IT’s governance structure and portfolio-based framework.    Job Description Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. Follows all company and department documented policies and procedures. Identifies, diagnoses isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation. Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops,...

Description SAIC is hiring for future opportunities as a Service Desk Agent to support HHS in Cookeville, TN and Broomfield, CO.   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific...

Description Description SAIC is looking to add a Service Desk Lead to our team supporting HHS in Cookeville, TN or Broomfield, CO.    Job Description   The Service Desk Lead will provide leadership, mentoring, and in-depth day-to-day technical guidance and management oversight to a team of Service Desk Tier 1 and Tier 2 personnel. The well-qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the organization. The candidate must be a self-starter, providing leadership, technical direction and supervision to personnel supporting the operations and maintenance activities across the enterprise. The candidate must be capable of evaluating service performance metrics, communicating system performance, and leading teams in response to incidents/problems, performing risk assessments, and managing and directing operational staff as needed to ensure managed programs are performing optimally. Candidates...

Description The successful candidate must have excellent customer service skills and be well versed in the Service Desk environment.  Responsibilities :  Motivate and lead the team to meet set goals and objectives  Oversee the appropriate development and retention of documentation and records.  Communicate with other departments, senior management, functional peer groups, technical staff and customers to ensure satisfactory customer support and gain cooperation.  Maintain and follow detailed operational procedures ensuring contract terms are met, and will continuously improve quality of service delivery and provide value added customer services.  Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.  Interact daily with staff and/or functional peer groups and customers.  Provide focus to staff by established policies and procedures and implements...

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific applications and software • Support...

Description SAIC is hiring a 3rd shift Service Desk Technician to support HHS in Broomfield, CO.   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific applications and...

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific applications and software • Support operating...