4 jobs found in Broomfield

Description SAIC is seeking a Service Desk Manager to support a Federal Government client, with locations in Broomfield, CO  and Huntsville, AL.  This position will be located in the Broomfield, CO site.   Note: The successful candidate must be flexible in days and hours worked, in support of a multi-location 24x7 operation.   Job Duties : Exercise independent judgment within generally defined objectives and policies.   Communicate with other departments, senior management, functional peer groups, technical staff and customers to ensure satisfactory customer support and gain cooperation. Responsible for maintaining and following detailed operational procedures ensuring contract terms are met, and will continuously improve quality of service delivery and provide value added customer service. Provide focus to staff by established policies and procedures and implements and administers policies that affect employees....

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific applications and software • Support operating...

Description About the Role : The Workforce Delivery Manager is a leader within the SAIC Managed Services organization. The primary focus for this position is overseeing a workforce management function with a centralized command center team. This leader will manage activities required to sustain a productive, cost-effective, and engaged workforce. In addition, the Workforce Delivery Manager will manage a command center function to develop and distribute all operational reporting needs for both program and technical support teams. The role is a blend of customer support operations and workforce management administration, but will also require cross-functional collaboration with the senior management of both Business Enablement and Infrastructure. The position is required to manage all customer contact channels, including phone, email, chat, social, and new and emerging technologies. This team will manage both Program and internal support functions, with...

Description   SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.   Job Description • This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. • The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues • Support commercial and customer specific applications and software • Support operating...