SAIC, Inc
Germantown, MD, USA
Description SAIC is currently seeking an experienced, motivated, career and customer service-oriented Tier I Help Desk Analyst (Mid Level) to join our team to begin an exciting and challenging career with SAIC.
Duties:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Document user issues through the ServiceNow ticketing system and escalates as required.
Provides first-tier support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem....