2 jobs found in Mankato

Job # 546310 What you’ll be doing... *****This role is for the Insight and Optimization Team***** Our customers rely on us for the best network and customer experience. You are responsible for helping to grow and optimize our multi-modal AI Automation experiences through our Digital Assistant ChatBot / Voice Bot experiences integrated in the IVR, website, and app. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by AI/ML driven insights and leading technologies. The work you’ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers. You oversee the team that monitors the pulse of the Digital Assistant, website, app and Systems of Insight impact to the business. While being responsible for monitoring, reporting, analyzing and communicating...

Job # 545685 What you’ll be doing... Our customers rely on us for the best network and customer experience. You will be responsible for helping to grow and optimize our multi-modal Artificial Intelligence Automation experiences through our Digital Assistant ChatBot/Voice Bot. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by Artificial Intelligence/Machine Learning driven insights and leading technologies. The work you’ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers. You will have the opportunity to directly impact future growth and success, as we continue to construct the organization and coordinate partnership with various business channels. You will be responsible for developing roadmaps and overall program/project management...