2 jobs found in Naples

Description SAIC is seeking a  Technical Help Desk II  at the US Naval Station in Naples, Italy to support the Navy's Service Management, Integration and Transport Program. Job Duties: Responsible for assisting Level 1's( L1's) with escalations and technical questions from first level technical support through phone, email and chat support, in order to resolve technical end user service and support requests. Communicate with customers at all levels of technical and non-technical skills sets. L2s also provide technical coaching and training as things change in the environment. Assist in the operation when ticket volume is high and the service desk is experiencing heavy customer demand.  L2s may be the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving desktop and laptop application software or...

Description SAIC is seeking a Technical Help Desk II at the US Naval Station in Naples, Italy to support the Navy's Service Management, Integration and Transport Program. Job Duties: Responsible for assisting Level 1's( L1's) with escalations and technical questions from first level technical support through phone, email and chat support, in order to resolve technical end user service and support requests. Communicate with customers at all levels of technical and non-technical skills sets. L2s also provide technical coaching and training as things change in the environment. Assist in the operation when ticket volume is high and the service desk is experiencing heavy customer demand.  L2s may be the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving desktop and laptop application software or network services from local personnel or from employees using...