343 jobs found in New York

About the Team As Uber Eats continues expansion to hundreds of cities around the world, understanding the unique, local opportunities we're facing in different markets, and aggressively improving technology that fuels selection growth is critically important. On Product Ops, we strive to deeply integrate Product and Ops teams at every stage of product development. This tight collaboration ensures products deliver maximum value to our business and customers around the world. About the Role As a Product Operations Manager on the Restaurant team, you will work as an ops thought partner and subject matter expert to ensure Uber Eats is delivering the best possible product to its Restaurants partners. You will do by tackling some of our most challenging projects that bring the power of eats delivery to a restaurants existing customer base. A large portion of this role will be defining the different types of Restaurant Delivery App Integrations with our most valuable strategic partners and developing the right product, program, and organizational models to support this new line of business. This is an exciting opportunity to get in on the ground floor of a new Uber Eats business offering. In this role, you will work together with the Product, Ops, and Sales orgs to identify product problems and opportunities, prioritize them on the product roadmap, and facilitate bi-directional communication between teams and the Product Operations team related to the roll out and support of Uber Eats products. Additionally, you will work cross functionally with Legal teams globally to ensure smooth product rollouts. What You'll Do Meticulously understanding and fearlessly championing the needs of restaurants and internal operations teams Scoping the impact of potential product features, bugs and key product decisions for both our operations org and eaters Gathering input from city operations teams to drive the product roadmap and bringing the voice of ops to the product development process Communicating with city teams to understand key areas of analyses, their business impact and managing the coordination of these efforts with centrally driven functional teams Understanding and advising on cross-functional implications of products/features Supporting city operations teams with any product-related questions/concerns Product/feature launch communication and education for all operations teams, from messaging through to adoption What You'll Need Ability to work effectively and communicate across many functions while managing several projects at once Self-starter attitude--ready to seize opportunities to make an impact, even if your manager doesn't ask you to The ability to clearly and succinctly present information (written and verbal) to internal and external audience Demonstrated success in uncovering data to inform decisions Demonstrated ability to juggle competing priorities Intermediate to advanced SQL preferred An understand of API Integrations, Ad Tech At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Uber Eats is a fast growing and large business within Uber. Define Uber's future by building it with us! We're looking for an Engineering Manager to lead a skilled and growing team of engineers responsible for the next generation of reliability and scalability of Restaurants on Uber Eats. You are deeply technically skilled in all areas of backend or mobile engineering and have great communication skills, a focused and empathetic approach to leadership, and a bold and action-biased attitude toward hard engineering problems. What you'll need Five years experience developing software as an engineer. Two years experience managing engineering teams Significant experience building and operating critical high-scale systems. Great management and team development skills: ability to set roadmap and goals for a team and every one of its members, delegate intelligently, mentor engineers, deliver frequent and honest feedback, help team members grow in their careers, and deliver results. Expertise and interest in growing teams: interviewing junior and senior engineers, collaborating with a recruiting team, smoothly onboarding new team members. Good software engineering methodology: meaningful and deeply-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs. Exceptional technical skills in backend or mobile engineering: Uber managers can lead from the front when the situation calls for it. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we are constantly looking for new product innovations that enables not only engaging and rewarding experiences for our Riders, but also makes lives easier for our Supply customer groups (drivers, restaurants, couriers, and truckers). There are two major opportunities that our Financial Products teams at Uber are focused on - 1) Building new payment experiences that not only incentivizes our Riders/Eaters, but also create business efficiency for Uber, 2) Helping our Supply customer groups effectively and efficiently manage and spend the money that make on Uber. Between new incentives like Uber Cash, partner products like co-branded credit/debit, gift cards, budgeting, effective saving tools, and access to affordable capital, there are endless opportunities for Uber to provide increasing value to our customers in this space. As an Engineer on this team, you will be focused on architecting, building, testing, launching, iterating and scaling the products, touching millions of customers' lives globally in the process. Architect and implement new, end-to-end financial product experiences for Uber's Consumer and Supply bases, working within the Uber Rider/Driver/Eats/Restaurant product experiences Work cross-functionally with Engineering teams within the Financial Products organization across multiple sites, but also across the Rides and Eats Orgs to drive buy-in on new product experiences and engineering frameworks within the existing architectures Work closely with the engineering team with a keen eye towards scalable architecture to design and implement new 0 -> 1 integrations with an appetite to quickly scale from 1 -> n across multiple international markets. What You'll Need Experience with writing, releasing, maintaining mobile code Strong expertise in Swift and Objective-C and deep understanding of iOS SDK Experience analyzing a feature in production using analytics and experiments Strong focus on high-quality mobile UI experiences Strong software engineering methodologies - meaningful and deeply-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs Owner mentality- you are a self-starter, you are comfortable with ambiguity, and you finish what you start A passion for user experience and designing the underlying app experiences that support beautiful, highly-functional experiences A love for the unknown and building 0 -> 1- this is a new team, working on a brand new product vision, spearheading a new site for the broader Financial Products organization Excellent communication & collaboration skills. A strong team player that can engage in both, 1) constructive and healthy discussion for the best idea to win, 2) collaborate with fellow engineers, and product, design to quickly build, test, launch and iterate on existing and new products Bonus Points If BS/MS/PhD in Computer Science or a related field Experience with other programming languages Contribute to the wider iOS community via open source At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role As the Uber Eats Marketplace Lead in NYC, you would lead the team and efforts responsible for various aspects of our complex three-sided marketplace, including dispatch, matching, and predictions. These products set the foundation to answer complex questions like: How do you determine when (and which couriers) to dispatch to pick up the orders? How does that interface with the rest of our marketplace levers (pricing, timing, etc)? How long does it take for different restaurants to prepare food? How long does it take for different types of delivery partners to navigate the routes? How should we leverage machine learning techniques to predict, with a very high level of accuracy, the amount of time it takes to deliver food to our eaters? How can we help our eaters be confident about when they'll receive their order? What You'll Do As the Product Manager for this team, these are the types of questions you will wrestle with every day. You will own this critical component of our new businesses, working closely with Data Science on modeling and algorithms. What You'll Need Minimum 7+ years experience delivering highly successful and innovative products with your fingerprints all over them -- and you're deeply proud of what you've accomplished Computer science undergraduate degree or equivalent, ideally including hands-on software engineering experience. Technical understanding must go from the highest abstractions down to the metal Focused on building businesses, not features. Entrepreneurial experience building and leading businesses, including ownership and optimization of business performance metrics Customer-obsessed. You take on complex product challenges and simplify them to avoid making them our users and partner's problems Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to use this data to make decisions without getting stuck in analysis paralysis "Driver" personality. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery Grittiness. You never hesitate to roll up your sleeves and take on something hands-on High bar across the board -- from your own contributions, to the people you work with, to the products you work on True passion for Uber's mission, our products, and the company's hybrid technology/operations nature Never-ending desire to grow and learn About the Team Press a button, get amazing food. Marketplace is the engine that connects all these pieces, and the three sides of this marketplace, together. Our mission is to build systems and products that ensures this marketplace runs efficiently and smoothly. Come join us on this exciting journey! At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Uber Eats UX Research is hiring research managers to help create meaningful user experiences and strategy, and level up Uber's array of products globally - specifically for our growing eater and courier teams in SF and our restaurant team in NYC. What's our mission? The UX Research team's mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people's everyday lives by creating transportation options and economic opportunities. At Uber Eats specifically, we want to enable opportunity for restaurants of all types, around the globe, and we're seeking research partners who can help us understand how best to do so. How can you help? If you're a research manager who's inspired by these missions, and who is unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we'd love to talk with you. What you'll do Lead a team of researchers to explore opportunities, generate product and service ideas, evaluate designs-in-progress, and conduct causal research to explain the behavior found in our massive data stores, and outside of them - in the physical world of restaurants Use your expertise to teach your quantitative and qualitative methods Guide team members to help them work effectively with product teams Be a thought partner to help team members invent and pioneer research methods Collaborate with design, product, data science, engineering, marketing, and other cross-functional leaders Focus on business goals to enhance the impact of your team's efforts What you'll need A minimum of 3 years of management experience Deep understanding of research methods, with experience in both qualitative and quantitative research Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management Ability to communicate clearly, concisely, and persuasively--verbally and in writing The drive to explore and define research opportunities throughout the company Ability to travel occasionally in the United States and abroad About Uber Eats Design The Uber Eats design team works across all three sides of the Eats marketplace (restaurants, couriers, and eaters) to realize our mission of eating well effortless, everyday, for everyone. We combine thoughtful design with cutting edge machine learning to help people find food they'll love. We embrace the challenge of solving complex logistical problems to create simple, beautiful delivery experiences. We work hand in glove with our restaurant partners, helping them achieve operational and culinary excellence. We reach eaters around the globe, expanding their idea of what food delivery can be, and we're just getting started. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

The Observability team builds the tools and systems that every engineering team at Uber uses to develop, scale, understand, and monitor their systems. These tools are absolutely critical to Uber - without them it would be impossible to understand and debug problems in an environment with over three thousand microservices, hundreds of thousands of CPU cores in multiple DCs and the cloud, and hundreds of thousands of concurrent trips around the world. The Observability suite includes: Jaeger , our open source enterprise Golang tracing system. Provides actionable insight into individual flows through our microservice architecture, and comprehension of the entirety of Uber's software ecosystem. M3 , our open source enterprise metrics stack. It handles hundreds of millions of emitted metrics per second, used to monitor and alert for every product and microservice at Uber. Synoptic, our Uber-aware dashboarding system which displays context-sensitive information from across the Uber ecosystem, enabling quick detection and mitigation of issues. Our deeply integrated On-Call Experience suite of tools, which gives on-call engineers everything they need to raise, track, and close outages incidents, to track the SNR of alerts, and to drive improvements in their team health by reducing alert load. Blackbox, our system for externally monitoring our critical business endpoints, via emulated workflows. A new system under development to provide enterprise logging, with deep integration into our Observability stack, including alerting, linkage to traces, etc. About Jaeger Jaeger is Uber's open-source Distributed Tracing system, designed to provide real time performance monitoring and profiling for distributed architectures. Inspired by Google's Dapper and OpenZipkin, Jaeger is a complete redesign based on the new OpenTracing standard. Since its first deployment in production about a year ago over 600 microservices have been integrated with Jaeger, with many hundreds more to come. The project has recently been open sourced and the team is working with other major tech companies to make this the leading tracing project for large scale distributed tracing systems worldwide. Check out our Distributed Tracing blog post:  https://eng.uber.com/distributed-tracing/ What You'll Do: Current major priorities that a new engineering manager can help with: Building innovative new features that will surface tracing data in new ways across the company. Scaling our platform to handle larger amounts of data and support the new features than previously. Building out the team as a high priority for Uber to support our growing infrastructure. What You'll Need Highly effective communication skills - needs to drive discussions / roadmaps with other engineering leaders within Uber and negotiate conflicting priorities. Work closely with tech leads on the team, complementing their vision of architecture and design with a focus on organizational relationships, staff development, and overall team health. Planning and organizational skills - able to lead a highly structured planning process (Uber uses the OKR - Objectives and Key Results framework) that produces clear technical and product direction for Jaeger in collaboration with numerous engineering stakeholders. Software engineering experience - architecture and design of software, development processes and tools, testing, software forensics, change management processes and tools, documentation. Systems engineering experience - distributed systems architecture, SOA and microservices, system management, and system configuration. Quantitative and analytical skills - measurement and analysis of systems, scalability analysis. Advanced managerial acumen. We are looking for an experienced manager that is more excited about the scale of their impact than the size of their empire. BS/MS/PhD in Computer Science or a related field. This role requires some travel to San Francisco (Uber HQ) to participate in discussions with key stakeholders about requirements and needs. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

We are looking for talented engineers to join the NYC Core Storage team to develop and support M3DB: a world-class,  open-source , distributed, scalable time-series database. M3DB was created to provide high-performance storage for Uber's metrics platform, built from the ground up to process hundreds of millions of data points per second. Now we are generalizing this next-generation technology so product teams across the company can reliably and efficiently support Uber's burgeoning platform, backed by a best-in-class database. What You'll Do Architect and build mission-critical distributed systems which underpin Uber's global operations Work with product teams across the organization to deploy M3DB in their applications Contribute to the culture of the team and mentor junior engineers What You'll Need You have knowledge of distributed systems. For example you know the tradeoffs of different sharding and replication strategies; you can reason about data consistency in a distributed environment; and you know some consensus algorithms and/or at least tried studying Paxos. You have production experience in supporting large scale database deployments (for example: MySQL, PostgreSQL, or Cassandra). You're a great communicator, and you follow things through; you could be interacting with any other product teams across the company. You are customer obsessed and collaborate within and across teams to meet customer needs. You are optimistic in pursuit of the best solution. You emphasize code quality. You know the feature isn't complete until it has documentation and unit test coverage. You get excited about blazing performance at scale. You have experience profiling and optimizing your code for production environments where every bit counts. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Enabling a seamless payments experience for everyone on the Uber platform- whether it's our drivers, riders, restaurants, or truckers- is one of the cornerstones of what makes the Uber experience magical. As a PM on the Payments team focused on credit/risk management, you'll be at the forefront of ensuring this experience remains magical. You will have the opportunity to pioneer entirely new systems and methodologies that assess an individual's risk based on their previous behavior on the platform, which will in turn unlock new experiences and platform capabilities for our best customers, while ensuring bad actors are given limited avenues for abuse. What You'll Do Design and implement new, end-to-end risk models that help product teams across Uber quickly & easily gauge a user's risk level on the platform Develop a business, risk and operational model to support batch billing and threshold billing to empower new businesses at Uber. Partner with Research, Data Science, and other PM stakeholders throughout the company to better understand how these models can be leveraged to unlock magical new experiences across all of Uber's core customer demographics Work with teams across the company to design and implement new experiences that are unlocked by good behavior on the platform, leveraging these new risk models Own the end-to-end metrics of these new experiences, driving alignment across Product & Tech on the target KPIs, as well as setting and delivering on KPI goals each Half Own the narrative- drive the storytelling of your team to help recruit engineers, designers, and data scientists who are excited about the Mission of enabling even _more _magic on the Uber Platform; evangelize your product experiences to internal customers across the global Tech & Operations organizations at Uber What You'll Need Minimum 5 years Product Management experience 2+ years previous experience in Credit or Risk Management Both a passion for user experience and system design, as well as a strategic, growth-centric outlook on scaling new business lines A love for formulating a brand new product vision leveraging Research and Data Science inputs ("going zero to one"), getting buy-in from key stakeholders across the organization, and breaking down this vision into a tangible roadmap Strong vision & storytelling skills- an ability to distill complex concepts into simple, compelling narratives that inspire individuals across the organization Strong data-driven prioritization skills Strong communication and partnership skills- this will be an extremely cross-functional role, with stakeholder teams spanning multiple offices globally Academic background in computer science, data science, statistics, economics, or engineering At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We are looking for a Regional Operations Manager on the Eats Risk and Compliance team to streamline business risk and compliance operations across verticals (restaurants, courier, eater and marketplace) in the US/CA mega-region. Eats is growing rapidly, and our restaurant base's profiles and needs are evolving. Leveraging operational and analytical experience from challenging environments in the past, the Regional Operations Manager will be instrumental in driving the SOX process and compliance standards forward. We're looking for someone who can set a vision and can resolve problems from 30,000 feet as well as dive into the details. What You'll Do Operational Excellence : Engage in root cause analysis and work with the appropriate groups to recommend controls and solutions when researching systems, risk events, operational processes, and new regulatory initiatives. Be responsible for specifying and sourcing applicable operations' data, analyzing the information to identify the principal sources of risk and to provide management reporting to assist management in making better informed operational business decisions with a focus on forward looking metrics. Process Improvement:  Provide feedback to the Eats line of business around risks, controls, testing, remediation and reporting, and be the subject matter expert on cross-functional operational risk initiatives/projects. Support process improvement efforts in implementing control protocols into operational workflow. Monitoring : Produce value added risk identification and reporting which impacts senior management decision making. Develop key initiatives related to improving controls or implementing new regulations. Track risk issues that have surfaced by various team members, and triage the list of issues to address organizational priorities. Training:  Educate operations team about operational risk, and partners with others across the organization to provide continuing education to operations team about restaurant, courier and eater risk. Cost-Benefit Analysis : You'll evaluate the economic and strategic costs and benefits of programs and collaborate with management to execute those strategies as efficiently as possible. Partnerships:  Manage regional relationships with key business partners. Seize Opportunities: You'll take ownership of Uber's growth in US & Canada and find creative new solutions and follow through. What You'll Need Bachelor's degree, preferably in Information Systems. Accounting, Finance. Operations, Law or similar field 3+ years of auditing / risk consulting / process improvement with a proven ability to make data-driven decisions through strong analytical thinking and experimentation Business Writing Analytical chops - excellent Process Documentation and Excel skills required Creative problem solving - we're building the foundation of how our business solves safety compliance challenges on Uber Eats. This means using what we've already learned and solving new problems from scratch Excellent project management - You'll work cross-functionally on a daily basis Presentation skills - demonstrated experience interpreting and presenting data to various audiences (internal and external); ability to translate quantitative findings into action plans. Strong relationship management - you'll spend a lot of time working with internal partners to successfully launch and scale Safety standards (ex-client management experience a plus) Bonus Points If SQL skills strongly preferred At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Almost 4 million Americans miss healthcare appointments due to transportation issues. Patients are twice as likely to no-show if they're reliant on public transit. Breaking down logistical barriers to care will make healthcare more efficient and potentially save lives. This is why Uber Health was established and this is our passion. The Senior Client Success Manager for Uber Health is responsible for ensuring a smooth and replicable client experience for all new platform users. What You'll Do Work with the Account Executive team to develop improvement plans and ensure a seamless transition from Sales to Partner Management Drive revenue for Uber Health throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn Meet or exceed all assigned expansion/upsell/retention revenue targets Develop meaningful relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help to resolve any product issues or concerns Return important customer data and insights to the Product team, with the goal of influencing internal planning and securing the success of the Uber Health customer base Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes Create a Partner Management plan that will be used to scale globally and train our growing team Communicate effectively and efficiently via phone, email and in-person meetings What You'll Need A minimum of 5 years of experience in healthcare related client success / account management Sales cycle management skills Understanding of customer pain points and business goals Strong communication skills Understand key stakeholders, determine the degree of pain and relative sense of customer urgency Have empathy for customer pain points Understand external and internal forces influencing budget/resource allocation Identify opportunities for expanded use of Uber across functions/locations Territory and pipeline management skills At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Uber Eats is seeking an Associate Sales Manager to lead our Account Representatives - someone who does this with both short and long-term market goals in mind, ensuring the right people and processes are in place to get there. You'll work closely with your sales team acting as a player-coach while also managing stakeholders (general managers, sales operations, and marketing) to support processes that scale and innovate Uber Eats sales from the ground up. What You'll Do Manage and cultivate a team of Account Representatives supporting our key markets Monitor, evaluate, and develop the performance and quota attainment of individuals on your teams Coach and motivate Account Representatives by observing sales behavior to identify strengths, weaknesses, and opportunities for improvement Facilitate focused and productive communication and collaboration among your Account Representatives and cross-functional partners (Sales Operations, Client Success, Marketing) Balance corrective with positive feedback to ensure guidance and performance improvement Validate that your Account Representatives have pipeline to meet business targets Be a thought partner to the Regional Sales Manager for strategic growth of the business, and restaurant partnerships Collaborate closely with Sales Operations and City Operations to analyze results and identify opportunities to improve systems, processes, and programs What You'll Need Minimum of 4 years of B2B sales experience (high volume, lead generation, outbound prospecting) Minimum of 2 years experience managing teams Bachelor's Degree Experience coaching, motivating and developing Sales Representatives Experience using data to identify sales opportunities and improving team performance Experience collaborating with cross-functional teams and stakeholder management Experience project managing and being the point of contact to business Bonus Points if Proficient in salesforce About the Team Our team focuses on helping local restaurants grow their business and expand their customer reach through our widespread and loyal user base. We pride ourselves on understanding the nuances of each specific US city to bring eaters what they crave, door-to-door in less than 30 minutes. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Seattle, Washington | Washington, District of Columbia | New York, New York | Chicago, Illinois | San Francisco, California About the Role The Global Strategic Assurance Team is responsible for building a program from the ground up to document and maintain market-level operating requirements for Uber's suite of products and evaluate market health in meeting those requirements. If you love setting a vision and solving problems from 30,000 feet as well as dive deep into the details, we have the opportunity you've been looking for. We are looking for Program Managers who will be an integral part of Uber's 2.0 journey by completing operational assessments across Uber markets. The Program Manager role calls for strong problem solving skills and curiosity. You need to be able to quickly understand Uber's operating model in US&C markets, ask the right questions to local teams, spot operational gaps, and propose improvement. What You'll Do Evaluate operational processes utilized by markets across the globe against market guidelines and requirements Provide strategic recommendations on addressing any identified issues and ensure timely resolution by coordinating with local centralized compliance operations teams Conduct independent monitoring, reviews and investigations into regulatory compliance and map out the risk landscape Identify common business needs across regions to provide guidance on global tool/product development Document and maintain operational requirements, including global policies and local regulations, working with internal stakeholders such as Trust and Safety, Insurance, and Regulatory Legal Present findings and insights to senior management to drive business decisions Build, maintain, communicate, and present detailed reporting at city-level, regional, and mega-regional levels Collaborate with other city and central operations teams, legal, insurance, trust and safety to ensure that insights inform broader strategic initiatives What You'll Need Solid Experience of having worked in a regulated industry and developed compliance frameworks Worked in risk and risk management with an excellent knowledge of risk management techniques and tools A minimum of 6 years of work experience in Strategy or Risk Consulting, Compliance or Audit Bachelor's degree is required Comfortable conducting data analysis using excel Communication and collaboration skills - You'll work with a vast variety of teams across Uber, in US&C and across the world. Knowing your audience and speaking their language is fundamental to successful collaboration, hearing and understanding different perspectives, and creating solutions together. Ability to be decisive with little information Self-starter with the ability to choose a direction with little oversight Project Management Skills - Keeping track of concurrent projects, making sure they're executed on time, and that the projects are hitting their targets Willingness to travel domestically and internationally on a regular basis (25-50% travel expected) Bonus Points Experience in technology sector Familiarity with Governance, Risk and Compliance (GRC) systems Experience in change management A formal Internal Audit qualification SQL Experience About the Team The Global Strategic Assurance Team is responsible for building a program from the ground up to document and maintain market-level operating requirements for Uber's suite of products and evaluate market health in meeting those requirements. If you love setting a vision and solving problems from 30,000 feet as well as dive deep into the details, we have the opportunity you've been looking for. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role As a Product Operations Manager on the Money team, you will work as an ops thought partner and subject matter expert to ensure Uber Eats is delivering the best possible product to its Restaurants, Couriers and Eaters. You will do this by tackling some of our most challenging Payment, Tax and Compliance projects. Additionally, your scope will include overseeing our Cash Product across the globe. In this role, you will work together with the Product and Ops orgs to identify product problems and opportunities, prioritize them on the product roadmap, and facilitate bi-directional communication between City Ops teams and the Product Operations team related to the roll out and support of Uber Eats products. Additionally, you will work cross functionally with Legal and Regs teams globally to ensure smooth product rollouts. What You'll Do Meticulously understanding and fearlessly championing the needs of couriers, restaurants, and eaters globally Scoping the impact of potential product features, bugs and key product decisions for both our operations org and eaters Gathering input from city operations teams to drive the product roadmap and bringing the voice of ops to the product development process Communicating with city teams to understand key areas of analyses, their business impact and managing the coordination of these efforts with centrally driven functional teams Understanding and advising on cross-functional implications of products/features Supporting city operations teams with any product-related questions/concerns Product/feature launch communication and education for all operations teams, from messaging through to adoption What You'll Need Ability to work effectively and communicate across many functions while managing several projects at once Experience in payments, tax compliance, risk or fraud Self-starter attitude--ready to seize opportunities to make an impact, even if your manager doesn't ask you to The ability to clearly and succinctly present information (written and verbal) to internal and external audience Demonstrated success in uncovering data to inform decisions Demonstrated ability to juggle competing priorities Intermediate to advanced SQL preferred About the Team As Uber Eats continues expansion to hundreds of cities around the world, understanding the unique, local opportunities we're facing in different markets, and aggressively improving technology that fuels growth is critically important. On Product Ops, we strive to deeply integrate Product and Ops teams at every stage of product development. This tight collaboration ensures products deliver maximum value to our business and customers around the world. We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that's just what we're doing today. We're thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we're in for the long haul. We're reimagining how people and things move from one place to the next.

About the Role Uber Eats is looking for sharp, highly motivated individuals to join our Customer Success team. As a Customer Success Specialist, you will work efficiently and effectively with our enterprise and mid-market restaurant partners to drive results in revenue growth, operational excellence, and customer service. Our Customer Success Specialists work closely with our Customer Success Managers to support our restaurant partners, the restaurant support team, product, sales, marketing and operations teams to manage and optimize restaurant relationships and provide maximum value for both Uber and our partners. What You'll Do Own outcomes. Work with our largest enterprise and mid-market partners to execute against their highest priority initiatives Support Customer Success Managers in day-to-day interactions with top tier partners Handle the big picture and the tiny details. You're organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye for the big picture and flourish by creating new ways to add to existing partnerships Internal and External Advocate: Be the restaurant's go-to person and navigate internal processes to provide the best outcome for the client and our market You persevere. You're able to think on your feet and hustle through fire drill situations Bring your analytical A-game. You'll be building business models, performing analyses with the Enterprise Operations Analysts to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we're driving towards the best possible outcome Drive initiatives. You'll support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You'll be interacting directly with senior executives from our enterprise restaurants partners as you navigate the relationship with tact **What You'll Need **Note: Uber does not provide visa sponsorship or relocation support for this role. A minimum of 3 years of experience with at least 1 year in a client facing role, preferably in sales Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners Strong executive presence Strong communication skills - written and verbal Project management experience Analytics - comfortable in excel and talking through data Salesforce experience a plus About the Team The Enterprise and Mid-Market Customer Success team is pioneering how Uber Eats interacts with large restaurant brands. Standardization and building the strategy and process for managing our restaurant partners will be key. Senior Customer Success Managers will be internal champions for external client excellence that crosses all functions within the organization: sales, marketing, operations and analytics and product. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber for Business (U4B) is rapidly expanding and is positioned to be the next growth engine for Uber. The Uber for Business team builds products, services, and experiences that give organizations the power to run and grow their business through Uber's services. Over 100,000 businesses such as Salesforce, Goldman Sachs, Dell, Wunderman, Zillow Group, Adroll and more have enrolled into our programs. We are a tight knit group of passionate and talented engineers, designers, data scientists, product managers, and account managers. We pride ourselves on our collaborative and open culture; and have a wide breadth of work stemming from new product offerings such as Uber Health and Uber Central. As a Frontend Engineer on the Uber for Business team, you will build web-based products and APIs that target new audiences and high value scenarios. You will architect, build, launch, and improve products that touch the lives of millions of riders and patients globally. Sounds awesome? Come join us and help fuel the future of transportation. What You'll Need Ability to learn quickly on the go. We're looking for software engineers who thrive while learning new technologies and don't believe in one-size-fits-all solutions. You should be able to easily adapt to meet the needs of our massive growth and rapidly-evolving business environment. You have strong command of a frontend stack (Javascript/HTML/CSS). Frameworks like React/Flux/Redux are a plus. You have knowledge of a backend stack (some examples include: Java, Node.js, Python, Redis, Kafka, Golang or similar). Deep system design skills. You know how to build highly-scalable, robust, and fault-tolerant services that support our unique exponential growth requirements. You stay up to date with the latest architectural trends and have experience building systems for scale. Bias toward action. You believe that speed and quality aren't mutually exclusive. You've shown good judgment about shipping as fast as possible while ensuring your products and platforms are built in a sustainable, responsible way--and you're comfortable making mistakes, provided you learn from them. Passion and energy. You bring infectious enthusiasm to all your endeavors. You always perform at your absolute best and see new challenges as an opportunity to contribute, make an impact, and grow. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Uber Eats team is dedicated to the mission of making eating well effortless, every day, for everyone. With Uber speed, professional delivery partners, and partnerships with the world's best-loved restaurants, we are bringing convenience and happiness to people one meal at a time. Uber Eats operates in over 35 countries around the world. In order to be the leader in the industry, we must constantly innovate on our operating model in order to meet the unique needs and capabilities of our eaters, couriers, and restaurants. As a Product Manager on the Expansion team, you will envision and execute on new operating models in order to accelerate the trajectory of Uber Eats globally in a matter of months, not years. What You'll Do You'll be responsible for the end-to-end scope of building new operating models - from defining the business case to designing the end-user experiences to developing a global launch plan. In this role, you'll work closely with colleagues across Business Development, Finance, CommOps, Operations, Engineering, Data Science, Design, Research, and Marketing to bring your ideas to life. What You'll Need 5+ years experience delivering successful and innovative products with your fingerprints all over them. An orientation towards building businesses, not features. Experience building and leading businesses, including ownership and optimization of business performance metrics. Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users and partner's problem Technical savviness. Can manifest in different ways: a computer science degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the metal. Design sensibility. A deep understanding of and appreciation for good design and user experiences. Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis A "Driver" mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery. You never hesitate to roll up your sleeves and tackle something hands-on. A high bar across the board -- from your own contributions, to the people you work with, to the products you work on. A true passion for Uber's mission, our products, and the company's hybrid technology/operations nature. A never-ending desire to grow and learn. About the Team As a Product Manager on the Expansion team, you will envision and execute on new operating models in order to accelerate the trajectory of Uber Eats globally in a matter of months, not years. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Design Research team's mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people's everyday lives by creating transportation options and economic opportunities. If you're a researcher unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we'd love to talk with you. We're hiring researchers with varying levels of experience to help create memorable experiences for our riders and partners, and level up products used by our city teams to keep Uber moving globally. You will help grow our talented research team within the US and beyond. Today, our researchers are based in 8 different cities that represent 6 countries, and they support products used in over 400 cities in which Uber operates. What You'll Do: Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users What You'll Need: BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience 2 years of experience in a product development research setting Ability to travel within the United States and abroad Preferred qualifications: MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field 5 years of relevant experience in a product development research setting Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain Previous experience driving research programs that have had a lasting impact on product and design decisions Bonus Familiarity with a programming language commonly used for data manipulation and computational statistics (such as Python, R, Matlab, C++, Java or Go), and in SQL Previous experience conducting research in APAC, EMEA, LATAM, SEA, and working on products with global impact Ability to fluently communicate in languages other than English Previous experience identifying, onboarding, and managing external research, translation, transcription, and tools vendors About Uber Eats Design The Uber Eats design team works across all three sides of the Eats marketplace (restaurants, couriers, and eaters) to realize our mission of eating well effortless, everyday, for everyone. We combine thoughtful design with cutting edge machine learning to help people find food they'll love. We embrace the challenge of solving complex logistical problems to create simple, beautiful delivery experiences. We work hand in glove with our restaurant partners, helping them achieve operational and culinary excellence. We reach eaters around the globe, expanding their idea of what food delivery can be, and we're just getting started. Learn more about the Design Team and the work being done here  https://www.uber.design At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role We're hiring a seasoned design lead for our Financial Products team, focusing on the future of our partner driver earnings experience. Our cross-functional product team is responsible for one of Uber's fastest-growing and highest-priority areas: figuring out how to create new and engaging product experiences for our partners, riders and eaters. This includes creating a unified experience across all of our mobile platform experience working in collaboration with our teams in San Francisco and Amsterdam. Learn more about our design team and the work being done at  https://www.uber.design What You'll Do You love to take conceptual ideas and turn them into an elegant user experience. You love storytelling. Your ideas are born from insights and your proposals are grounded and principled. Your portfolio reflects quality work, thoughtful decision-making and good taste--but most importantly, your interests lie in crafting cohesive user experiences. You love to roll up your sleeves and focus on expanding the value of our customer base through rapid, data-informed experimentation. You keep the customer in mind at all times while understanding Uber's goal in a competitive landscape. You know how to set the bar high. Uber ships at a regular cadence. You know what quality looks like and how to help product teams ship high-quality products with minimal impact on velocity. You give and solicit feedback from other designers in order to help designers become the collaborative glue that creates a product with high quality. You partner with Product Managers, UX Researchers, Content Strategist and Engineers to ensure the user experience conveys the vision that was set forth originally. You craft product experiences that seamlessly bridge multiple touchpoints in mobile interfaces and the physical world. You can operate with autonomy, make strategic decisions, and embody empathic understanding of your users and problem space. What You'll Need Portfolio that features user-centric and creative branding, design, marketing, and digital work Experience leading creative work 6+ years of experience designing for brand and product, a plus if you have experience in financial products Track record of working in cross-functional teams Experience in brand & product design, project strategy, and content strategy Experience working in data-driven environment Ability to solve complex design problems for global markets Presentation, interpersonal, cross-functional partnership experience At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role At Uber, providing excellent customer support to our users is a core feature of our product experience. For the Uber Eats space, it's imperative that we maintain that level of customer service while scaling to meet the needs of a new and rapidly growing business. As a Program Manager for Uber Eats CommOps, you are responsible for leading projects that on communication and planning internally and with the Canada and Cities organization. You will work closely with the other members of the team line of business within the Uber Eats Comm Ops team to define and implement the desired service experience in the US & Canada. You will also be expected to work closely with our stakeholders in Sales, Operations and Product, and to work with our Global and Regional Community Operations teams towards shared goals. What You'll Do Facilitate and lead high-impact initiatives to improve the customer experience for Eats users Work closely with our US/Canada Cities and Canadian operations teams to uncover and address customer experience pain points Turn support data into actionable product, support, and operational improvements Drive continuous efforts to improve support infrastructure and processes Become a subject matter expert and essential thought partner to regional leadership in developing a best-in-class customer experience Work with counterparts in other regional and global roles in pursuit of these initiatives What You'll Need Minimum 3 years professional experience Experience managing cross-functional projects and stakeholders, powered by data-driven insight Self-motivated with a strong affinity for strategic problem solving, driving action, and strong project ownership Persuasive written and verbal communication skills with experience working with executive leaders Demonstrated success in uncovering data to inform customer-oriented decisions Demonstrated ability to juggle competing priorities Bonus Points if Experience with customer support strategy SQL, R, or other technical analytics skills About the Team The Uber Eats CommOps team is responsible for the customer support experience for all Uber Eats users in the United States and Canada. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Virtual Restaurants team will build and scale VRs across US/CAN, empowering restaurants to grow and reimagine their businesses, filling selection gaps beyond the bounds of brick & mortar, and creating a competitive advantage for Uber Eats. This is a unique opportunity to join a "start-up within a start-up" working on one of Uber Eats' big bets. It will require an entrepreneurial individual with a passion for creative problem solving and an eye towards continuous optimization and scale. As a member of the VR Operations pod, you will report into the Operations pod lead and own initiatives from beginning to end, ranging from areas such as VR concept selection, sales and onboarding, post-launch guidance, to expansion strategy. What You'll Do Create and iterate on operational strategies and data-driven processes for Virtual Restaurant initiatives Build, test, and streamline playbooks and processes with an eye toward continuous optimization and scale Track and report on results and key metrics Collaborate with city operations teams and HQ cross-functional partners, including product, data science, and marketing What You'll Need Experience creating and optimizing processes Effective project management track record Strong communication skills with the ability to distill complex issues and detailed analysis Data-driven decision making mentality and sound business judgment Interpersonal skills -- you love talking to people and getting them excited Comfort with and ability to stay focused in an ambiguous and rapidly evolving work environment Demonstrated time management and organizational skills with the ability to multitask and prioritize Speed, resourcefulness, and go-getter attitude Proficient in Excel and Salesforce Knowledge of SQL preferred but not required At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.