Summary
What you’ll be doing…
Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.
Responsibilities
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers with order inquiry and/or trouble reports.
Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
Utilizing knowledge of communication and networking...
Jan 06, 2020
Full time
Summary
What you’ll be doing…
Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.
Responsibilities
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers with order inquiry and/or trouble reports.
Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
Utilizing knowledge of communication and networking...
What you’ll be doing...
Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll lead a tech support team in a call center to help our FiOS customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. You’ll motivate your team to bring their best every day.
Leading and motivating a team of about 20 customer service technicians.
Managing employee performance including, the establishment of clear roles and responsibilities, setting clear objectives, assessing and tracking performance, providing feedback, training, and coaching.
Ensuring compliance with all company policies and processes including safety, attendance, performance, work rules, and code of conduct.
Delivering on all performance...
Jan 06, 2020
Full time
What you’ll be doing...
Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll lead a tech support team in a call center to help our FiOS customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. You’ll motivate your team to bring their best every day.
Leading and motivating a team of about 20 customer service technicians.
Managing employee performance including, the establishment of clear roles and responsibilities, setting clear objectives, assessing and tracking performance, providing feedback, training, and coaching.
Ensuring compliance with all company policies and processes including safety, attendance, performance, work rules, and code of conduct.
Delivering on all performance...
