Job # 545694
What you’ll be doing...
Our customers rely on us for the best network and customer experience. You are responsible for helping to grow and optimize our multi-modal AI Automation experiences through our Digital Assistant ChatBot / Voice Bot. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by AI/ML driven insights and leading technologies. The work you’ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers
You will be responsible for developing the content and end-to-end design efforts of ChatBot / VoiceBot experience intents (digital conversations). Working with UI and UX design teams as well as an AI development team, you will be responsible for gathering the appropriate user scenarios (customer types, scenarios, system...
Jul 29, 2020
Full time
Job # 545694
What you’ll be doing...
Our customers rely on us for the best network and customer experience. You are responsible for helping to grow and optimize our multi-modal AI Automation experiences through our Digital Assistant ChatBot / Voice Bot. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by AI/ML driven insights and leading technologies. The work you’ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers
You will be responsible for developing the content and end-to-end design efforts of ChatBot / VoiceBot experience intents (digital conversations). Working with UI and UX design teams as well as an AI development team, you will be responsible for gathering the appropriate user scenarios (customer types, scenarios, system...
Job # 545685
What you’ll be doing...
Our customers rely on us for the best network and customer experience. You will be responsible for helping to grow and optimize our multi-modal Artificial Intelligence Automation experiences through our Digital Assistant ChatBot/Voice Bot. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by Artificial Intelligence/Machine Learning driven insights and leading technologies. The work you’ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers.
You will have the opportunity to directly impact future growth and success, as we continue to construct the organization and coordinate partnership with various business channels. You will be responsible for developing roadmaps and overall program/project management...
Jul 28, 2020
Full time
Job # 545685
What you’ll be doing...
Our customers rely on us for the best network and customer experience. You will be responsible for helping to grow and optimize our multi-modal Artificial Intelligence Automation experiences through our Digital Assistant ChatBot/Voice Bot. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by Artificial Intelligence/Machine Learning driven insights and leading technologies. The work you’ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers.
You will have the opportunity to directly impact future growth and success, as we continue to construct the organization and coordinate partnership with various business channels. You will be responsible for developing roadmaps and overall program/project management...
