SAIC, Inc
St Paul, MN, USA
Description SAIC has an immediate need for an ITSM/ServiceNow Software Engineer to support the civilian market group. This role is 100% remote.
Working under a technical lead, provides technical and end user service solutions related to ServiceNow in the areas of ITSM, ITOM, CSM, Cloud Management, SecOps, and ITBM to include Enterprise Service Desk for Tier 0, Tier 1 -3, Intelligent Virtual Agents (IVA), Service Analytics, IT Automation, Asset Management.
Duties and Responsibilities:
Provides design, planning, implementation, and development support in ITOM, ITSM, CSM, SecOps, and ITBM Tools to delivery program teams
Provide hands-on development to ensure deadlines and deliverables are met
Establishes and maintains productive working relationships with third-party vendors and other SAIC business units.
Leverages these relationships to the best advantage of SAIC in supporting client requirements
Ensures...