Senior Cyber Security Operations Analyst - ( ATE0002I7 )
Description
Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions. The Senior Cyber Security Operations Analyst leads security event monitoring and correlation within a tiered Security Operations Center. The selected candidate should have proven experience and the ability to leverage computer network defense (CND) analyst toolsets to detect and respond to IT security incidents. The ability to implement standard procedures for incident response interfacing with Information Security Officer and IT staff is required. This role conducts research and document threats and their behavior to include monitoring external CSIRTS/CERTs; provides recommendations to threat mitigation strategies; employs effective web, email, and telephonic communications to clearly manage security incident response procedures; and performs routine event reporting over time including trend reporting and analysis. Experience in security or network technology (Unix/Windows OS, Cisco/Juniper Routing-Switching) within a hands-on design/Implementation/Administration role is required. The selected candidate should demonstrate in-depth knowledge of TCP-IP protocol implementations for all common network services in addition to demonstrated capability to perform network packet analysis and anomaly detection. This role is professionally certified, within a CND discipline, as Technical Level III as defined by DODI 8570 is a requirement. Responsibilities include, but are not limited to: Execute intrusion detection monitoring and incident response and management processes and procedures IAW DoD policy and USTRANSCOM direction Provide intrusion detection monitoring and incident management, to include installation, configuration, operation, and system administration of the GFE intrusion detection monitoring and incident management tool suite on-site 24x7 at Scott AFB Provide on-site support at locations other than Scott AFB will be on an as needed basis and as directed by the government Use intrusion detection monitoring and incident management tool suite consisting of network and host-based sensors, log consolidation mechanisms, analysis platforms and other products that may be directed or procured Identify unauthorized activity against USTRANSCOM information systems and networks on NIPRNet and SIPRNet and initiate appropriate incident response actions Perform installation of intrusion detection monitoring and incident management tools IAW USTRANSCOM processes, including requesting/coordinating hardware/software procurement (including lifecycle upgrades); performing project management, e.g. government provided requirements management tool and schedules; building and configuring systems to be Security Technical Implementation Guide (STIG) compliant; performing functional testing; developing system authorization/accreditation supporting documentation, requesting security evaluations and remediation of findings; and performing operational deployment Perform the day-to-day mission execution of the intrusion detection monitoring and incident management and response activity Perform the day-to-day operation and maintenance of the intrusion detection monitoring and incident management tool suite Document changes to intrusion detection monitoring and incident management tools (e.g., software installs, patching, software configuration changes, etc.) in accordance with Change Management policies and provide configuration management data on all of its managed systems according to the schedule and format directed by the Government Desired skills include experience with cloud-based hosting environments In-depth knowledge of Splunk is desired. Collect and provide the Government with monthly metrics on intrusion detection monitoring and incident management activity Maintain current documentation on intrusion detection monitoring and incident management processes and procedures and provide the following deliverable documents to the government IAW the assigned suspense dates #I2S
Qualifications
This position requires a Bachelor’s degree with 8 years of experience or a total of 12 years of related experience. IAT Level III and Computer Network Defense Service Provider (CNDSP) certifications are required. The minimum of an interim Secret level DoD Security Clearance is required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level III certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Primary Location
: United States-Illinois-Scott AFB
Oct 22, 2019
Full time
Senior Cyber Security Operations Analyst - ( ATE0002I7 )
Description
Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions. The Senior Cyber Security Operations Analyst leads security event monitoring and correlation within a tiered Security Operations Center. The selected candidate should have proven experience and the ability to leverage computer network defense (CND) analyst toolsets to detect and respond to IT security incidents. The ability to implement standard procedures for incident response interfacing with Information Security Officer and IT staff is required. This role conducts research and document threats and their behavior to include monitoring external CSIRTS/CERTs; provides recommendations to threat mitigation strategies; employs effective web, email, and telephonic communications to clearly manage security incident response procedures; and performs routine event reporting over time including trend reporting and analysis. Experience in security or network technology (Unix/Windows OS, Cisco/Juniper Routing-Switching) within a hands-on design/Implementation/Administration role is required. The selected candidate should demonstrate in-depth knowledge of TCP-IP protocol implementations for all common network services in addition to demonstrated capability to perform network packet analysis and anomaly detection. This role is professionally certified, within a CND discipline, as Technical Level III as defined by DODI 8570 is a requirement. Responsibilities include, but are not limited to: Execute intrusion detection monitoring and incident response and management processes and procedures IAW DoD policy and USTRANSCOM direction Provide intrusion detection monitoring and incident management, to include installation, configuration, operation, and system administration of the GFE intrusion detection monitoring and incident management tool suite on-site 24x7 at Scott AFB Provide on-site support at locations other than Scott AFB will be on an as needed basis and as directed by the government Use intrusion detection monitoring and incident management tool suite consisting of network and host-based sensors, log consolidation mechanisms, analysis platforms and other products that may be directed or procured Identify unauthorized activity against USTRANSCOM information systems and networks on NIPRNet and SIPRNet and initiate appropriate incident response actions Perform installation of intrusion detection monitoring and incident management tools IAW USTRANSCOM processes, including requesting/coordinating hardware/software procurement (including lifecycle upgrades); performing project management, e.g. government provided requirements management tool and schedules; building and configuring systems to be Security Technical Implementation Guide (STIG) compliant; performing functional testing; developing system authorization/accreditation supporting documentation, requesting security evaluations and remediation of findings; and performing operational deployment Perform the day-to-day mission execution of the intrusion detection monitoring and incident management and response activity Perform the day-to-day operation and maintenance of the intrusion detection monitoring and incident management tool suite Document changes to intrusion detection monitoring and incident management tools (e.g., software installs, patching, software configuration changes, etc.) in accordance with Change Management policies and provide configuration management data on all of its managed systems according to the schedule and format directed by the Government Desired skills include experience with cloud-based hosting environments In-depth knowledge of Splunk is desired. Collect and provide the Government with monthly metrics on intrusion detection monitoring and incident management activity Maintain current documentation on intrusion detection monitoring and incident management processes and procedures and provide the following deliverable documents to the government IAW the assigned suspense dates #I2S
Qualifications
This position requires a Bachelor’s degree with 8 years of experience or a total of 12 years of related experience. IAT Level III and Computer Network Defense Service Provider (CNDSP) certifications are required. The minimum of an interim Secret level DoD Security Clearance is required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level III certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Primary Location
: United States-Illinois-Scott AFB
We are actively searching for qualified candidates for this opportunity. We are currently identifying candidates for this effort. This requisition is contingent upon award of contract to Jacobs.
Jacobs is looking for a SharePoint Developer and Content Administrator to redesign, migrate and sustain United States Transportation Command (USTRANSCOM) SharePoint collaborative environment. Additionally, the candidate will be responsible to take advantage of the full scope of SharePoint built-in capabilities, especially in the area of content design. The candidate will be responsible for design, install, upgrade and performance monitoring of Microsoft SharePoint and its interface capabilities with other applications as needed; to include migration planning and execution. Responsibilities include:
Analyzing business requirements and application objectives relating to SharePoint 2013
Developing, customizing, enhancing and sustaining SharePoint applications and sites
Maintaining and administering rights and permissions for site collection administrator, site owners and content managers
Engaging clients and vendors to gather requirements and troubleshoot work issues
Providing technical advice on requirements documentation and test planning as required
Configuring and administrating service applications, and managing disk usage across the site collection, and performing maintenance activities
Providing training on the use and application of SharePoint
Migrate data from existing SharePoint sites to DISA DEPS site
Qualifications
Desired skills, experience and certifications:
Experience using JavaScript (including JQuerry), CSS3 (includes Bootstrap and W3.css), HTML5, C#, .Net, SharePoint JavaScript Object Model (JSOM) or Client-Side Object Model (CSOM), ASPX, REST SharePoint Designer 2013 and overall front-end web design
Professional certifications (i.e. MCSD: SharePoint Application, or MCSE: SharePoint certification) desired
Requires US Government Secret clearance or the ability to obtain a Secret clearance. Education/Experience Requirements:
Bachelor's Degree is highly desired and a minimum of five (5) years of relevant SharePoint experience.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
We are actively searching for qualified candidates for this opportunity. We are currently identifying candidates for this effort. This requisition is contingent upon award of contract to Jacobs.
Jacobs is looking for a SharePoint Developer and Content Administrator to redesign, migrate and sustain United States Transportation Command (USTRANSCOM) SharePoint collaborative environment. Additionally, the candidate will be responsible to take advantage of the full scope of SharePoint built-in capabilities, especially in the area of content design. The candidate will be responsible for design, install, upgrade and performance monitoring of Microsoft SharePoint and its interface capabilities with other applications as needed; to include migration planning and execution. Responsibilities include:
Analyzing business requirements and application objectives relating to SharePoint 2013
Developing, customizing, enhancing and sustaining SharePoint applications and sites
Maintaining and administering rights and permissions for site collection administrator, site owners and content managers
Engaging clients and vendors to gather requirements and troubleshoot work issues
Providing technical advice on requirements documentation and test planning as required
Configuring and administrating service applications, and managing disk usage across the site collection, and performing maintenance activities
Providing training on the use and application of SharePoint
Migrate data from existing SharePoint sites to DISA DEPS site
Qualifications
Desired skills, experience and certifications:
Experience using JavaScript (including JQuerry), CSS3 (includes Bootstrap and W3.css), HTML5, C#, .Net, SharePoint JavaScript Object Model (JSOM) or Client-Side Object Model (CSOM), ASPX, REST SharePoint Designer 2013 and overall front-end web design
Professional certifications (i.e. MCSD: SharePoint Application, or MCSE: SharePoint certification) desired
Requires US Government Secret clearance or the ability to obtain a Secret clearance. Education/Experience Requirements:
Bachelor's Degree is highly desired and a minimum of five (5) years of relevant SharePoint experience.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
We are actively searching for qualified candidates for this opportunity. We are currently identifying candidates for this effort. This requisition is contingent upon award of contract to Jacobs.
Jacobs is looking for a Senior SharePoint Developer and Content Administrator to lead the development of collaborative tools and websites for United States Transportation Command (USTRANSCOM). This position will lead a team of 5 SharePoint developers, content administrators and content managers to redesign, migrate and sustain the command’s SharePoint collaborative environment. Additionally, the candidate will be responsible to take advantage of the full scope of SharePoint built-in capabilities, especially in the area of content design. The candidate will be responsible for design, install, upgrade and performance monitoring of Microsoft SharePoint and its interface capabilities with other applications as needed; to include migration planning and execution. Responsibilities include:
Analyzing business requirements and application objectives relating to SharePoint 2013
Developing, customizing, enhancing and sustaining SharePoint applications and sites
Maintaining and administering rights and permissions for site collection administrator, site owners and content managers
Engaging clients and vendors to gather requirements and troubleshoot work issues
Providing technical advice on requirements documentation and test planning as required
Configuring and administrating service applications, and managing disk usage across the site collection, and performing maintenance activities
Providing training on the use and application of SharePoint
Migrate data from existing SharePoint sites to DISA DEPS site
Qualifications
Desired skills and experience:
Extensive experience using JavaScript (including JQuerry), CSS3 (includes Bootstrap and W3.css), HTML5, C#, .Net, SharePoint JSOM, ASPX, REST SharePoint Designer 2013 and overall front-end web design
Requires US Government Secret clearance or the ability to obtain a Secret clearance. Education/Experience Requirements:
Bachelor's Degree is highly desired and eight (8) years of relevant SharePoint experience, to include working with Microsoft SharePoint across multiple data centers.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
We are actively searching for qualified candidates for this opportunity. We are currently identifying candidates for this effort. This requisition is contingent upon award of contract to Jacobs.
Jacobs is looking for a Senior SharePoint Developer and Content Administrator to lead the development of collaborative tools and websites for United States Transportation Command (USTRANSCOM). This position will lead a team of 5 SharePoint developers, content administrators and content managers to redesign, migrate and sustain the command’s SharePoint collaborative environment. Additionally, the candidate will be responsible to take advantage of the full scope of SharePoint built-in capabilities, especially in the area of content design. The candidate will be responsible for design, install, upgrade and performance monitoring of Microsoft SharePoint and its interface capabilities with other applications as needed; to include migration planning and execution. Responsibilities include:
Analyzing business requirements and application objectives relating to SharePoint 2013
Developing, customizing, enhancing and sustaining SharePoint applications and sites
Maintaining and administering rights and permissions for site collection administrator, site owners and content managers
Engaging clients and vendors to gather requirements and troubleshoot work issues
Providing technical advice on requirements documentation and test planning as required
Configuring and administrating service applications, and managing disk usage across the site collection, and performing maintenance activities
Providing training on the use and application of SharePoint
Migrate data from existing SharePoint sites to DISA DEPS site
Qualifications
Desired skills and experience:
Extensive experience using JavaScript (including JQuerry), CSS3 (includes Bootstrap and W3.css), HTML5, C#, .Net, SharePoint JSOM, ASPX, REST SharePoint Designer 2013 and overall front-end web design
Requires US Government Secret clearance or the ability to obtain a Secret clearance. Education/Experience Requirements:
Bachelor's Degree is highly desired and eight (8) years of relevant SharePoint experience, to include working with Microsoft SharePoint across multiple data centers.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
The Associate IT Service Management (ITSM) Change Management Analyst will serve as the ITSM Change Manager for USTRANSCOM. In this capacity, the Change Manager will be responsible as the ITSM Change Management (ChM) Process Owner who will ensure all change management activities are performed to the levels prescribed by the documented Change Management process. The ChM Process Owner will develop, manage, document and oversee all Change Management activities and tasks. The selected candidate will have experience defining, implementing, managing and improving ITSM Change Management processes. The candidate will have experience ensuring that services are defined, that continuous service operations processes work in practice. Candidate will execute IT service management framework, Change Management governance processes, policies, standards and procedures to deliver quality IT services and improve execution effectiveness. The ChM Process Owner will assist the lead Configuration Manager (CM) in various aspects of change management to include the service portfolio, to existing service offerings, to current in-flight projects (in conjunction with the Project Portfolio Manager), for user access request, and for changes to operational activities. The ChM Process Owner will define the categorization, receipt, maintenance, execution oversight and reporting for all proposed change requests. Furthermore, the ChM Process Owner assists in developing, distributing, and tracking all change packages resulting from approved Change Advisory Board (CAB) & Configuration Control Board (CCB) actions and/or approved project changes utilizing the Release, Control, Validation processes. Responsibilities include but are not limited to:
Support the implementation and improvement of ITSM Change Management (ChM) processes by utilizing, leveraging & tailoring industry best practices
Provide expert leadership across the ITSM Lifecycle and be fluent in Service Transition functions
Ensure that the proper processes and policies are aligned particularly for Service Transition functions
Define the ChM process to handle all requested changes, including handling issues and unexpected events
Assist in defining the chronological order in which the change request activities should be executed
Ensure that all relevant parties to the change request understand their roles and respective responsibilities
Assist in defining the timeline and threshold for completion of change activities
Ensure that escalation procedures for each proposed change are clearly defined, understood by relevant participants, and are readily accessible at the time the change is executed
Coordinate updates to the Configuration Management Database (CMDB) upon successful completion of the executed change
Assist in the implementation and review of approved configuration changes, baseline configuration audits and engineering change proposals
Maintain accurate, up-to-date ChM policy and process documentation
Assist with collection, analysis and review of ChM tool workflows and ensure accuracy of the CMDB
Act as Subject Matter Expert to all change management working groups for proposed change requests
Use available ITSM tools to perform post-implementation reviews, document results and lessons learned
Keep all change requests up to date in the Service Management Toolset and review status of all records on a regular basis
Generate periodic reports tracking the success and failure rate of proposed change requests to include reporting on ChM issues and/or trends
Define change request categorizations most suitable to the USTRANSCOM environment
Receive, record, categorize and distribute Requests for Change and arrange for authorization or rejection within agreed timescales and at appropriate levels of authority
Arrange and facilitate regular and emergency Change Advisory Board meetings
Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any downtime
Qualifications
Required qualifications:
BS degree in a computer or system science discipline from an accredited college or university or any equivalent combination of education, experience, training and certifications.
4+ years' experience in managing ITSM Change Management process
Desired qualifications:
ITIL Foundations certification
Demonstrated experience with ITSM tools such as Remedy or ServiceNow
ITIL Change Manager Practitioner
The minimum of an interim Secret level DoD Security Clearance is required Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
The Associate IT Service Management (ITSM) Change Management Analyst will serve as the ITSM Change Manager for USTRANSCOM. In this capacity, the Change Manager will be responsible as the ITSM Change Management (ChM) Process Owner who will ensure all change management activities are performed to the levels prescribed by the documented Change Management process. The ChM Process Owner will develop, manage, document and oversee all Change Management activities and tasks. The selected candidate will have experience defining, implementing, managing and improving ITSM Change Management processes. The candidate will have experience ensuring that services are defined, that continuous service operations processes work in practice. Candidate will execute IT service management framework, Change Management governance processes, policies, standards and procedures to deliver quality IT services and improve execution effectiveness. The ChM Process Owner will assist the lead Configuration Manager (CM) in various aspects of change management to include the service portfolio, to existing service offerings, to current in-flight projects (in conjunction with the Project Portfolio Manager), for user access request, and for changes to operational activities. The ChM Process Owner will define the categorization, receipt, maintenance, execution oversight and reporting for all proposed change requests. Furthermore, the ChM Process Owner assists in developing, distributing, and tracking all change packages resulting from approved Change Advisory Board (CAB) & Configuration Control Board (CCB) actions and/or approved project changes utilizing the Release, Control, Validation processes. Responsibilities include but are not limited to:
Support the implementation and improvement of ITSM Change Management (ChM) processes by utilizing, leveraging & tailoring industry best practices
Provide expert leadership across the ITSM Lifecycle and be fluent in Service Transition functions
Ensure that the proper processes and policies are aligned particularly for Service Transition functions
Define the ChM process to handle all requested changes, including handling issues and unexpected events
Assist in defining the chronological order in which the change request activities should be executed
Ensure that all relevant parties to the change request understand their roles and respective responsibilities
Assist in defining the timeline and threshold for completion of change activities
Ensure that escalation procedures for each proposed change are clearly defined, understood by relevant participants, and are readily accessible at the time the change is executed
Coordinate updates to the Configuration Management Database (CMDB) upon successful completion of the executed change
Assist in the implementation and review of approved configuration changes, baseline configuration audits and engineering change proposals
Maintain accurate, up-to-date ChM policy and process documentation
Assist with collection, analysis and review of ChM tool workflows and ensure accuracy of the CMDB
Act as Subject Matter Expert to all change management working groups for proposed change requests
Use available ITSM tools to perform post-implementation reviews, document results and lessons learned
Keep all change requests up to date in the Service Management Toolset and review status of all records on a regular basis
Generate periodic reports tracking the success and failure rate of proposed change requests to include reporting on ChM issues and/or trends
Define change request categorizations most suitable to the USTRANSCOM environment
Receive, record, categorize and distribute Requests for Change and arrange for authorization or rejection within agreed timescales and at appropriate levels of authority
Arrange and facilitate regular and emergency Change Advisory Board meetings
Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any downtime
Qualifications
Required qualifications:
BS degree in a computer or system science discipline from an accredited college or university or any equivalent combination of education, experience, training and certifications.
4+ years' experience in managing ITSM Change Management process
Desired qualifications:
ITIL Foundations certification
Demonstrated experience with ITSM tools such as Remedy or ServiceNow
ITIL Change Manager Practitioner
The minimum of an interim Secret level DoD Security Clearance is required Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Jacobs is seeking an Information Security Specialist at Scott AFB in support of TRANSCOM. The Information Security Specialist uses current information security technology disciplines and practices to ensure the confidentiality, integrity and availability of corporate information assets in accordance with established standards and procedures. The selected candidate will develop and maintain knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization. Responsibilities include, but are not limited to:
Execute cyber security defense processes and procedures IAW DoD policy and USTRANSCOM Government direction
Provide cyber security defense support, to include installation, configuration, operation, and system administration of the Government furnished cyber security defense tool suite on-site at Scott AFB during normal duty hours and on-call after duty hours with a one (1) hour response time to begin work
Provide on-site support at locations other than Scott AFB will be on an as needed basis and as directed by the government
Utilize cyber security defense tool suite consisting of network and host based infrastructure defense capabilities, including firewalls, proxy servers, email filtering gateways, anti-malware, Host Based Security System (HBSS), integration with capabilities provided via the Joint Information Environment/ Joint Regional Security Stacks, and other products that may be directed or procured
Apply the cyber security defense tools and processes, to protect and defend USTRANSCOM’s NIPRNet and SIPRNet enclave environments
Qualifications
Associate of Science degree in Information Technology, IT Security, Network Systems Technology or related field or equivalent experience plus four (4) to seven (7) years of directly related experience or any equivalent combination of education, experience, training and certifications. An IAT Level III certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
Jacobs is seeking an Information Security Specialist at Scott AFB in support of TRANSCOM. The Information Security Specialist uses current information security technology disciplines and practices to ensure the confidentiality, integrity and availability of corporate information assets in accordance with established standards and procedures. The selected candidate will develop and maintain knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization. Responsibilities include, but are not limited to:
Execute cyber security defense processes and procedures IAW DoD policy and USTRANSCOM Government direction
Provide cyber security defense support, to include installation, configuration, operation, and system administration of the Government furnished cyber security defense tool suite on-site at Scott AFB during normal duty hours and on-call after duty hours with a one (1) hour response time to begin work
Provide on-site support at locations other than Scott AFB will be on an as needed basis and as directed by the government
Utilize cyber security defense tool suite consisting of network and host based infrastructure defense capabilities, including firewalls, proxy servers, email filtering gateways, anti-malware, Host Based Security System (HBSS), integration with capabilities provided via the Joint Information Environment/ Joint Regional Security Stacks, and other products that may be directed or procured
Apply the cyber security defense tools and processes, to protect and defend USTRANSCOM’s NIPRNet and SIPRNet enclave environments
Qualifications
Associate of Science degree in Information Technology, IT Security, Network Systems Technology or related field or equivalent experience plus four (4) to seven (7) years of directly related experience or any equivalent combination of education, experience, training and certifications. An IAT Level III certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Jacobs is seeking a Web Developer at Scott AFB, IL. Under general direction and supervision of the web shop task lead, designs, develops, codes, tests, documents, troubleshoots, debugs, and coordinates the deployment of front-end (browser) code (HTML5, JavaScript, CSS3, XML). The development and production environments are windows centric built upon Apache HTTP, Tomcat JAVA container, ColdFusion application server, and relational DBMS using a variety of IDE’s (DreamWeaver, Brackets, NetBeans, etc.) Duties and Responsibilities:
Develop functional and appealing web- and mobile-based applications based on responsive design concepts
Works with graphic designers, programmers, and other members of a project team to develop the site concept, interface design, and architecture of the website.
Provide website and web application maintenance and enhancements
Use a combination of markup languages to write web pages
Write functional requirement documents and specifications
Create quality mockups and prototypes on tight timelines
Assist back-end developers with coding and troubleshooting
Create cascading style sheets (CSS) to ensure consistent presentation and function across all popular browsers and platforms – to include mobile devices
Maintain graphic standards and branding throughout the product’s interface
Stay up-to-date on emerging technologies
Promote usability best practices
Qualifications
Required Skills and Experience:
Degree in Computer Science, Web Development, Information Technology, or related field: Associates Degree and 3-4 years experience or a Bachelors Degree and 2 years experience.
Active Interim or Secret Clearance
Graphic Design
User Experience and User Interface (UX/UI) design
Demonstrable experience at an intermediate or higher level (Senior/Expert) with the following:
Adobe Creative Suite/Cloud products – Photoshop, Illustrator
HTML5, JavaScript, CSS3, XML.
Frameworks and libraries such as Bootstrap, W3C, and JQuery
CGI applications and programming languages such as PHP, Ruby, etc.
CSS compilers such as SASS, LESS, etc.
Design, implement software testing and evaluation, to include completion of test plan documentation.
Experience working with customers to refine requirements through an iterative discovery process.
Knowledge of current web-design trends and techniques, a strong online portfolio displaying user-centered design, and experience with Web database solutions definite assets.
Desired Skills and Experience:
5 years direct work experience as a web designer or web developer, preferably in the commercial sector
Ability to work independently or as part of a team
ANSI Standard SQL
ColdFusion application server
Apache Tomcat JAVA container
JAVA
Subversion or GIT software versioning and revision control system
Web Content Management System (WCM) or Content Management System (CMS)
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
Jacobs is seeking a Web Developer at Scott AFB, IL. Under general direction and supervision of the web shop task lead, designs, develops, codes, tests, documents, troubleshoots, debugs, and coordinates the deployment of front-end (browser) code (HTML5, JavaScript, CSS3, XML). The development and production environments are windows centric built upon Apache HTTP, Tomcat JAVA container, ColdFusion application server, and relational DBMS using a variety of IDE’s (DreamWeaver, Brackets, NetBeans, etc.) Duties and Responsibilities:
Develop functional and appealing web- and mobile-based applications based on responsive design concepts
Works with graphic designers, programmers, and other members of a project team to develop the site concept, interface design, and architecture of the website.
Provide website and web application maintenance and enhancements
Use a combination of markup languages to write web pages
Write functional requirement documents and specifications
Create quality mockups and prototypes on tight timelines
Assist back-end developers with coding and troubleshooting
Create cascading style sheets (CSS) to ensure consistent presentation and function across all popular browsers and platforms – to include mobile devices
Maintain graphic standards and branding throughout the product’s interface
Stay up-to-date on emerging technologies
Promote usability best practices
Qualifications
Required Skills and Experience:
Degree in Computer Science, Web Development, Information Technology, or related field: Associates Degree and 3-4 years experience or a Bachelors Degree and 2 years experience.
Active Interim or Secret Clearance
Graphic Design
User Experience and User Interface (UX/UI) design
Demonstrable experience at an intermediate or higher level (Senior/Expert) with the following:
Adobe Creative Suite/Cloud products – Photoshop, Illustrator
HTML5, JavaScript, CSS3, XML.
Frameworks and libraries such as Bootstrap, W3C, and JQuery
CGI applications and programming languages such as PHP, Ruby, etc.
CSS compilers such as SASS, LESS, etc.
Design, implement software testing and evaluation, to include completion of test plan documentation.
Experience working with customers to refine requirements through an iterative discovery process.
Knowledge of current web-design trends and techniques, a strong online portfolio displaying user-centered design, and experience with Web database solutions definite assets.
Desired Skills and Experience:
5 years direct work experience as a web designer or web developer, preferably in the commercial sector
Ability to work independently or as part of a team
ANSI Standard SQL
ColdFusion application server
Apache Tomcat JAVA container
JAVA
Subversion or GIT software versioning and revision control system
Web Content Management System (WCM) or Content Management System (CMS)
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.
The Associate Help Desk Specialist provides second-tier support to end-users for PC, server, mainframe applications, and hardware. The selected candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Responsibilities include but are not limited to:
Providing lifecycle incident ticket management to include:
Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems
These systems include but are not limited to e-mail services, telephone services (VoIP/VoSIP), Distribute.mil, Task Management Tool (TMT), Electronic Information Management (EIM), SharePoint, TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), TransViz, JFAST, AMHS and GCCS-J, and Integrated Data Environment Global Transportation Network Convergence (IGC) Collect and enter service desk information (e.g., event, incident, request fulfillment) into the USTRANSCOM designated service management systems Provide C4, and business system account management and access management to include creation of accounts, issuance of passwords and resetting locked user accounts within one (1) business day after receipt of request Provide access control to systems IAW published security policy. Interface with the DECC Operations Support Team (OST), provider Service Desks, Air Force Enterprise Service Desk, IT Operations Management, and other organizations as required to coordinate resolution of issues reported to the USTRANSCOM Service Desk. Recommend systems modifications to reduce user problems
The selected candidate must have:
The ability to support the Service Desk 24/7 schedule
The ability to support afterhours and weekend service-desk support
The Associate Help Desk Specialist will be expected to maintain currency and highest level of technical skill in field of expertise
Qualifications
3 years of related experience. The minimum of an interim Secret level DoD Security Clearance is required. IAT Level I required.
Preferred: An IAT Level II certification Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification. Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law. T
Dec 31, 2018
Full time
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.
The Associate Help Desk Specialist provides second-tier support to end-users for PC, server, mainframe applications, and hardware. The selected candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Responsibilities include but are not limited to:
Providing lifecycle incident ticket management to include:
Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems
These systems include but are not limited to e-mail services, telephone services (VoIP/VoSIP), Distribute.mil, Task Management Tool (TMT), Electronic Information Management (EIM), SharePoint, TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), TransViz, JFAST, AMHS and GCCS-J, and Integrated Data Environment Global Transportation Network Convergence (IGC) Collect and enter service desk information (e.g., event, incident, request fulfillment) into the USTRANSCOM designated service management systems Provide C4, and business system account management and access management to include creation of accounts, issuance of passwords and resetting locked user accounts within one (1) business day after receipt of request Provide access control to systems IAW published security policy. Interface with the DECC Operations Support Team (OST), provider Service Desks, Air Force Enterprise Service Desk, IT Operations Management, and other organizations as required to coordinate resolution of issues reported to the USTRANSCOM Service Desk. Recommend systems modifications to reduce user problems
The selected candidate must have:
The ability to support the Service Desk 24/7 schedule
The ability to support afterhours and weekend service-desk support
The Associate Help Desk Specialist will be expected to maintain currency and highest level of technical skill in field of expertise
Qualifications
3 years of related experience. The minimum of an interim Secret level DoD Security Clearance is required. IAT Level I required.
Preferred: An IAT Level II certification Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification. Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law. T
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions. The contractor shall perform duties as the FACCSM / Client Support Administrator (CSA) in support of the USTRANSCOM work environment for both Unclassified and Classified environments (i.e., NIPRNet and SIPRNet). Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing peripherals. Responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to: • Perform workstation setup • Monitor and maintain continuity with system software licensing and maintenance agreement • Participate and maintain change control • Respond to alerts when received and take appropriate action • Train end users in use of equipment and software • Maintain telecommunications protocols • Install new hardware and maintain existing hardware • Apply Government approved operating system updates and/or patches • Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance • Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals • Configure and maintain network settings on USTRANSCOM’s end-user devices • Document maintenance actions in the ITSM system • When required, Transport workstations to and from customer work area, configure and connect workstation, and test workstation for functional operation • Support Problem Management activities and document work-arounds, assist in identifying the root causes of problems • Maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations. • Provide FACCSM/CSA support for Force Flow conferences (e.g. support conference attendees needs, assist with account creation) • Maintain laptops for source selection • Install approved non-standard software on pertinent workstations • Keep non-standard software up-to-date with patches • Perform NIPR to SIPR document transfers, SIPR to NIPR document transfers (SIPR burn privileges) • Assist with creating self-extracting files for burning to CD using McAfee File and Removable Media • The contractor shall serve as an inventory account custodian, performing accountability checks as directed • Requests network file access • Requests modification of file permissions for personnel moving between offices • Interface with Service Desks to resolve issues and report incidents • Provide desk-side and telephone customer support (to include one-on-one training) • Manage distribution lists as needed • Assist with workstation moves, printer mappings • Assist with conference room AV equipment issues • Perform SIPR token trusted agent duties; assist with processing SIPR tokens and resolving problems
Qualifications
Two (2) years of college or technical training in a computer field and three (3) years of directly related experience IT support, or a combination of education and relevant experience for a total of five (5) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. IAT level II certification required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification. Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions. The contractor shall perform duties as the FACCSM / Client Support Administrator (CSA) in support of the USTRANSCOM work environment for both Unclassified and Classified environments (i.e., NIPRNet and SIPRNet). Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing peripherals. Responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to: • Perform workstation setup • Monitor and maintain continuity with system software licensing and maintenance agreement • Participate and maintain change control • Respond to alerts when received and take appropriate action • Train end users in use of equipment and software • Maintain telecommunications protocols • Install new hardware and maintain existing hardware • Apply Government approved operating system updates and/or patches • Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance • Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals • Configure and maintain network settings on USTRANSCOM’s end-user devices • Document maintenance actions in the ITSM system • When required, Transport workstations to and from customer work area, configure and connect workstation, and test workstation for functional operation • Support Problem Management activities and document work-arounds, assist in identifying the root causes of problems • Maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations. • Provide FACCSM/CSA support for Force Flow conferences (e.g. support conference attendees needs, assist with account creation) • Maintain laptops for source selection • Install approved non-standard software on pertinent workstations • Keep non-standard software up-to-date with patches • Perform NIPR to SIPR document transfers, SIPR to NIPR document transfers (SIPR burn privileges) • Assist with creating self-extracting files for burning to CD using McAfee File and Removable Media • The contractor shall serve as an inventory account custodian, performing accountability checks as directed • Requests network file access • Requests modification of file permissions for personnel moving between offices • Interface with Service Desks to resolve issues and report incidents • Provide desk-side and telephone customer support (to include one-on-one training) • Manage distribution lists as needed • Assist with workstation moves, printer mappings • Assist with conference room AV equipment issues • Perform SIPR token trusted agent duties; assist with processing SIPR tokens and resolving problems
Qualifications
Two (2) years of college or technical training in a computer field and three (3) years of directly related experience IT support, or a combination of education and relevant experience for a total of five (5) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. IAT level II certification required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification. Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
The PC Maintenance Technician performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. This role receives work direction from a supervisor on work priorities and daily assignments and frequently reports to a PC Support Manager. Responsibilities include, but are not limited to:
Maintain an adequate spare parts inventory of systems, subsystems, and component parts used in repair work
Prepares progress reports for all work performed
Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
Respond to alerts when received and take appropriate action
Train end users in use of equipment and software
Maintain or utilize telecommunications protocols
Install new hardware and maintain existing hardware
Apply Government approved operating system updates and/or patches
Maintain a whitelisting capability for application for use on the desktop (e.g. Applocker)
Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance
Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
Configure and maintain network settings on USTRANSCOM’s end-user devices
Remediate and resolve vulnerabilities identified during monthly security scans to ensure all USTRANSCOM end-user devices are in compliance
Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
Respond to incidents in the performance of this subtask IAW paragraph 1.6, Incident Priority and Escalation Matrix
Document maintenance actions in the ITSM system
When required, Transport workstations to and from customer work area within one (1) business day for on-site customers and two (2) business days for customers off-base within the local area, configure and connect workstation, and test workstation for functional operation
Support Problem Management activities and document work-arounds, and identify the root causes of problems
Support the Event Management process by providing thresholds and key performance indicators to monitor end-user device service
End-users device support may be extended to 24 hours per day and 7 days per week during real-world events, contingencies, exercises, or as requested by the Government
Qualifications
Three (3) years of relevant experience in appropriate discipline or any equivalent combination of relevant education and experience for a total of three (3) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
Dec 31, 2018
Full time
The PC Maintenance Technician performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. This role receives work direction from a supervisor on work priorities and daily assignments and frequently reports to a PC Support Manager. Responsibilities include, but are not limited to:
Maintain an adequate spare parts inventory of systems, subsystems, and component parts used in repair work
Prepares progress reports for all work performed
Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
Respond to alerts when received and take appropriate action
Train end users in use of equipment and software
Maintain or utilize telecommunications protocols
Install new hardware and maintain existing hardware
Apply Government approved operating system updates and/or patches
Maintain a whitelisting capability for application for use on the desktop (e.g. Applocker)
Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance
Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
Configure and maintain network settings on USTRANSCOM’s end-user devices
Remediate and resolve vulnerabilities identified during monthly security scans to ensure all USTRANSCOM end-user devices are in compliance
Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
Respond to incidents in the performance of this subtask IAW paragraph 1.6, Incident Priority and Escalation Matrix
Document maintenance actions in the ITSM system
When required, Transport workstations to and from customer work area within one (1) business day for on-site customers and two (2) business days for customers off-base within the local area, configure and connect workstation, and test workstation for functional operation
Support Problem Management activities and document work-arounds, and identify the root causes of problems
Support the Event Management process by providing thresholds and key performance indicators to monitor end-user device service
End-users device support may be extended to 24 hours per day and 7 days per week during real-world events, contingencies, exercises, or as requested by the Government
Qualifications
Three (3) years of relevant experience in appropriate discipline or any equivalent combination of relevant education and experience for a total of three (3) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions. The System Administrator is responsible for installing, configuring, and maintaining operating system workstations and servers, in support of business processing requirements. Responsibilities include, but are not limited to: Provide Tier II troubleshooting support for incidents within one (1) business day after receipt of request during normal business hours Respond to hardware or software problems within 15 minutes of initial report during on-site hours and on an on-call basis after duty hours with a two (2) hour response time to begin work Document troubleshooting and resolutions in an automated tool Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment Perform software installations and upgrades to operating systems and layered software packages Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions Ensure data/media recoverability by implementing a schedule of system backups and database archive operations Support media management through internal methods and procedures or through offsite storage and retrieval services Configure and maintain print devices to include establishing print queues on USTRANSCOM’s print servers and maintaining detailed documentation pertaining to the configuration and location of each device Develop and promote standard operating procedure Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation The selected candidate must have the following: Demonstrated experience supporting Microsoft Windows 10, Red Hat Linux, and Solaris Operating Systems, SCCM, McAfee Data at Rest, RSA, PowerShell, VMWare, Remedy and Tanium. Demonstrated experience operating and maintaining both physical and virtual servers The ability to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification The ability to support roughly 3 contingency/emergency/exercise periods per year Some travel is expected for this role and is estimated at 10-15%.
Qualifications
This position requires a Bachelor’s degree with 3 years of experience or a total of 7 years of related experience. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification and roughly 3 contingency/emergency/exercise periods per year. Some travel is expected for this role and is estimated at 10-15%.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions. The System Administrator is responsible for installing, configuring, and maintaining operating system workstations and servers, in support of business processing requirements. Responsibilities include, but are not limited to: Provide Tier II troubleshooting support for incidents within one (1) business day after receipt of request during normal business hours Respond to hardware or software problems within 15 minutes of initial report during on-site hours and on an on-call basis after duty hours with a two (2) hour response time to begin work Document troubleshooting and resolutions in an automated tool Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment Perform software installations and upgrades to operating systems and layered software packages Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions Ensure data/media recoverability by implementing a schedule of system backups and database archive operations Support media management through internal methods and procedures or through offsite storage and retrieval services Configure and maintain print devices to include establishing print queues on USTRANSCOM’s print servers and maintaining detailed documentation pertaining to the configuration and location of each device Develop and promote standard operating procedure Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation The selected candidate must have the following: Demonstrated experience supporting Microsoft Windows 10, Red Hat Linux, and Solaris Operating Systems, SCCM, McAfee Data at Rest, RSA, PowerShell, VMWare, Remedy and Tanium. Demonstrated experience operating and maintaining both physical and virtual servers The ability to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification The ability to support roughly 3 contingency/emergency/exercise periods per year Some travel is expected for this role and is estimated at 10-15%.
Qualifications
This position requires a Bachelor’s degree with 3 years of experience or a total of 7 years of related experience. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification and roughly 3 contingency/emergency/exercise periods per year. Some travel is expected for this role and is estimated at 10-15%.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
You will perform duties as the FACCSM / Client Support Administrator (CSA) in support of the USTRANSCOM work environment for both Unclassified and Classified environments (i.e., NIPRNet and SIPRNet). Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing peripherals. Responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to: • Perform workstation setup • Monitor and maintain continuity with system software licensing and maintenance agreement • Participate and maintain change control • Respond to alerts when received and take appropriate action • Train end users in use of equipment and software • Maintain telecommunications protocols • Install new hardware and maintain existing hardware • Apply Government approved operating system updates and/or patches • Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance • Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals • Configure and maintain network settings on USTRANSCOM’s end-user devices • Document maintenance actions in the ITSM system • When required, Transport workstations to and from customer work area, configure and connect workstation, and test workstation for functional operation • Support Problem Management activities and document work-arounds, assist in identifying the root causes of problems • Maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations. • Provide FACCSM/CSA support for Force Flow conferences (e.g. support conference attendees needs, assist with account creation) • Maintain laptops for source selection • Install approved non-standard software on pertinent workstations • Keep non-standard software up-to-date with patches • Perform NIPR to SIPR document transfers, SIPR to NIPR document transfers (SIPR burn privileges) • Assist with creating self-extracting files for burning to CD using McAfee File and Removable Media • The contractor shall serve as an inventory account custodian, performing accountability checks as directed • Requests network file access • Requests modification of file permissions for personnel moving between offices • Interface with Service Desks to resolve issues and report incidents • Provide desk-side and telephone customer support (to include one-on-one training) • Manage distribution lists as needed • Assist with workstation moves, printer mappings • Assist with conference room AV equipment issues • Perform SIPR token trusted agent duties; assist with processing SIPR tokens and resolving problems
Qualifications
Two (2) years of college or technical training in a computer field and three (3) years of directly related experience IT support, or a combination of education and relevant experience for a total of five (5) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. IAT Level II certification required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
You will perform duties as the FACCSM / Client Support Administrator (CSA) in support of the USTRANSCOM work environment for both Unclassified and Classified environments (i.e., NIPRNet and SIPRNet). Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing peripherals. Responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to: • Perform workstation setup • Monitor and maintain continuity with system software licensing and maintenance agreement • Participate and maintain change control • Respond to alerts when received and take appropriate action • Train end users in use of equipment and software • Maintain telecommunications protocols • Install new hardware and maintain existing hardware • Apply Government approved operating system updates and/or patches • Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance • Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals • Configure and maintain network settings on USTRANSCOM’s end-user devices • Document maintenance actions in the ITSM system • When required, Transport workstations to and from customer work area, configure and connect workstation, and test workstation for functional operation • Support Problem Management activities and document work-arounds, assist in identifying the root causes of problems • Maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations. • Provide FACCSM/CSA support for Force Flow conferences (e.g. support conference attendees needs, assist with account creation) • Maintain laptops for source selection • Install approved non-standard software on pertinent workstations • Keep non-standard software up-to-date with patches • Perform NIPR to SIPR document transfers, SIPR to NIPR document transfers (SIPR burn privileges) • Assist with creating self-extracting files for burning to CD using McAfee File and Removable Media • The contractor shall serve as an inventory account custodian, performing accountability checks as directed • Requests network file access • Requests modification of file permissions for personnel moving between offices • Interface with Service Desks to resolve issues and report incidents • Provide desk-side and telephone customer support (to include one-on-one training) • Manage distribution lists as needed • Assist with workstation moves, printer mappings • Assist with conference room AV equipment issues • Perform SIPR token trusted agent duties; assist with processing SIPR tokens and resolving problems
Qualifications
Two (2) years of college or technical training in a computer field and three (3) years of directly related experience IT support, or a combination of education and relevant experience for a total of five (5) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. IAT Level II certification required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
The contractor shall perform duties as the FACCSM / Client Support Administrator (CSA) in support of the USTRANSCOM work environment for both Unclassified and Classified environments (i.e., NIPRNet and SIPRNet). Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing peripherals. Responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to: • Perform workstation setup • Monitor and maintain continuity with system software licensing and maintenance agreement • Participate and maintain change control • Respond to alerts when received and take appropriate action • Train end users in use of equipment and software • Maintain telecommunications protocols • Install new hardware and maintain existing hardware • Apply Government approved operating system updates and/or patches • Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance • Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals • Configure and maintain network settings on USTRANSCOM’s end-user devices • Document maintenance actions in the ITSM system • When required, Transport workstations to and from customer work area, configure and connect workstation, and test workstation for functional operation • Support Problem Management activities and document work-arounds, assist in identifying the root causes of problems • Maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations. • Provide FACCSM/CSA support for Force Flow conferences (e.g. support conference attendees needs, assist with account creation) • Maintain laptops for source selection • Install approved non-standard software on pertinent workstations • Keep non-standard software up-to-date with patches • Perform NIPR to SIPR document transfers, SIPR to NIPR document transfers (SIPR burn privileges) • Assist with creating self-extracting files for burning to CD using McAfee File and Removable Media • The contractor shall serve as an inventory account custodian, performing accountability checks as directed • Requests network file access • Requests modification of file permissions for personnel moving between offices • Interface with Service Desks to resolve issues and report incidents • Provide desk-side and telephone customer support (to include one-on-one training) • Manage distribution lists as needed • Assist with workstation moves, printer mappings • Assist with conference room AV equipment issues • Perform SIPR token trusted agent duties; assist with processing SIPR tokens and resolving problems
Qualifications
Two (2) years of college or technical training in a computer field and three (3) years of directly related experience IT support, or a combination of education and relevant experience for a total of five (5) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. IAT II certification required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
The contractor shall perform duties as the FACCSM / Client Support Administrator (CSA) in support of the USTRANSCOM work environment for both Unclassified and Classified environments (i.e., NIPRNet and SIPRNet). Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing peripherals. Responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to: • Perform workstation setup • Monitor and maintain continuity with system software licensing and maintenance agreement • Participate and maintain change control • Respond to alerts when received and take appropriate action • Train end users in use of equipment and software • Maintain telecommunications protocols • Install new hardware and maintain existing hardware • Apply Government approved operating system updates and/or patches • Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance • Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals • Configure and maintain network settings on USTRANSCOM’s end-user devices • Document maintenance actions in the ITSM system • When required, Transport workstations to and from customer work area, configure and connect workstation, and test workstation for functional operation • Support Problem Management activities and document work-arounds, assist in identifying the root causes of problems • Maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations. • Provide FACCSM/CSA support for Force Flow conferences (e.g. support conference attendees needs, assist with account creation) • Maintain laptops for source selection • Install approved non-standard software on pertinent workstations • Keep non-standard software up-to-date with patches • Perform NIPR to SIPR document transfers, SIPR to NIPR document transfers (SIPR burn privileges) • Assist with creating self-extracting files for burning to CD using McAfee File and Removable Media • The contractor shall serve as an inventory account custodian, performing accountability checks as directed • Requests network file access • Requests modification of file permissions for personnel moving between offices • Interface with Service Desks to resolve issues and report incidents • Provide desk-side and telephone customer support (to include one-on-one training) • Manage distribution lists as needed • Assist with workstation moves, printer mappings • Assist with conference room AV equipment issues • Perform SIPR token trusted agent duties; assist with processing SIPR tokens and resolving problems
Qualifications
Two (2) years of college or technical training in a computer field and three (3) years of directly related experience IT support, or a combination of education and relevant experience for a total of five (5) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement. IAT II certification required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
The Enterprise Operations and Maintenance (O&M) Lead will be responsible for systems administration, operations, maintenance, and support for all USTRANSCOM networks. The selected candidate requires a high degree of technical expertise with systems, servers, protocols, Windows/PC based client/server workstations and server administration. The candidate must have a high level integrity, demonstrated leadership skills, applicable technical experience, and ability to manage 40-person workforce. Enterprise O&M Manager must have excellent verbal and written skills to ensure effective communications with the team and customers. The selected candidate will have experience designing, managing, monitoring, and optimizing geographically dispersed networked systems, experience performing operations and maintenance and installing upgrades, experience supervising system administrators, experience with leading projects and project management skills. The candidate will have experience developing, implementing, and documenting network systems. The candidate must have demonstrated experience providing overall enterprise-level network system administration, planning, and management. The Enterprise O&M Manager will report to the Services Operations Group Manager and will be expected to carry out the group’s operational planning and execution objectives, and meet and exceed the standard levels of service. Responsibilities include, but are not limited to: • On-site management, direction, administration, clerical support, documentation, quality assurance, and leadership of the USTRANSCOM ITSM team • Interfacing with Government management personnel • Staffing of all tasks • Formulating and enforcing work standards • Creating personnel and project schedules • Reviewing work discrepancies Communicating Government policies, purposes, and goals to the contractor team In addition, the Enterprise Operations and Maintenance Manager must have the following: • Current MS Certified Solutions Expert (MCSE) certification • Technical Level II certification per DoDi 8570 (e.g. Security+) • Possess or be willing to obtain an intermediate ITIL certification (e.g., Service Operations, Service Transition, Service Agreement and Offering (SOA)) • Proven expertise in the management and control of complex information systems architectures involving multiple disparate database, network, and communications subsystems • Proven skills in manpower utilization, procurement, training, problem resolution, and employee relations • Experience in the management of cost, performance, and schedules on contracts • Possess excellent written and verbal communication skills, and have experience in presenting material to senior DoD and non-DoD officials • Possess or be able to obtain a US Secret Clearance (must be a U.S. citizen) The following skills and demonstrated experience are desired: • At a minimum possess applicable intermediate ITIL certification (e.g., Service Operations, Service Transition, Service Agreement and Offering (SOA)) • • Currently possess and maintain Project Management Professional (PMP) certification • Possess ITIL Expert certification • Experience providing technical innovations for a large-scale organization, such the military or other large Government organization • C4 experience in a military headquarters or command center environment
#cjpost
#LI-LT1
Qualifications
Bachelor’s degree in a Computer Science, Information Technology, related field or equivalent experience and eight (8) to twelve (12) years of directly related experience or any equivalent combination of education, experience, training and certification. Demonstrated competence in project management and technical competence in discipline field(s) and knowledge of company policies and practices. An ITIL Intermediate certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An ITIL Intermediate certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
The Enterprise Operations and Maintenance (O&M) Lead will be responsible for systems administration, operations, maintenance, and support for all USTRANSCOM networks. The selected candidate requires a high degree of technical expertise with systems, servers, protocols, Windows/PC based client/server workstations and server administration. The candidate must have a high level integrity, demonstrated leadership skills, applicable technical experience, and ability to manage 40-person workforce. Enterprise O&M Manager must have excellent verbal and written skills to ensure effective communications with the team and customers. The selected candidate will have experience designing, managing, monitoring, and optimizing geographically dispersed networked systems, experience performing operations and maintenance and installing upgrades, experience supervising system administrators, experience with leading projects and project management skills. The candidate will have experience developing, implementing, and documenting network systems. The candidate must have demonstrated experience providing overall enterprise-level network system administration, planning, and management. The Enterprise O&M Manager will report to the Services Operations Group Manager and will be expected to carry out the group’s operational planning and execution objectives, and meet and exceed the standard levels of service. Responsibilities include, but are not limited to: • On-site management, direction, administration, clerical support, documentation, quality assurance, and leadership of the USTRANSCOM ITSM team • Interfacing with Government management personnel • Staffing of all tasks • Formulating and enforcing work standards • Creating personnel and project schedules • Reviewing work discrepancies Communicating Government policies, purposes, and goals to the contractor team In addition, the Enterprise Operations and Maintenance Manager must have the following: • Current MS Certified Solutions Expert (MCSE) certification • Technical Level II certification per DoDi 8570 (e.g. Security+) • Possess or be willing to obtain an intermediate ITIL certification (e.g., Service Operations, Service Transition, Service Agreement and Offering (SOA)) • Proven expertise in the management and control of complex information systems architectures involving multiple disparate database, network, and communications subsystems • Proven skills in manpower utilization, procurement, training, problem resolution, and employee relations • Experience in the management of cost, performance, and schedules on contracts • Possess excellent written and verbal communication skills, and have experience in presenting material to senior DoD and non-DoD officials • Possess or be able to obtain a US Secret Clearance (must be a U.S. citizen) The following skills and demonstrated experience are desired: • At a minimum possess applicable intermediate ITIL certification (e.g., Service Operations, Service Transition, Service Agreement and Offering (SOA)) • • Currently possess and maintain Project Management Professional (PMP) certification • Possess ITIL Expert certification • Experience providing technical innovations for a large-scale organization, such the military or other large Government organization • C4 experience in a military headquarters or command center environment
#cjpost
#LI-LT1
Qualifications
Bachelor’s degree in a Computer Science, Information Technology, related field or equivalent experience and eight (8) to twelve (12) years of directly related experience or any equivalent combination of education, experience, training and certification. Demonstrated competence in project management and technical competence in discipline field(s) and knowledge of company policies and practices. An ITIL Intermediate certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Essential Functions Physical Requirements Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Work Environment Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%). Equipment and Machines Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems. Attendance Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An ITIL Intermediate certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Jacobs is seeking a COMSEC Account Manager at Scott AFB in support of TRANSCOM.
Provisioning of COMSEC services to USTRANSCOM customers
Management of day-to-day operations of an Operational COMSEC account
Perform all duties IAW applicable COMSEC policies
Operate Key Management Infrastructure Management Client
Order and maintain COMSEC key material
Requests keying material for new missions and provide disposition instructions for keying material that is no longer required
Maintain 100% accountability of command’s COMSEC material
Manage Cryptographic Modernization (Crypto Mod) program for the command
Manage the COMSEC Management System (CMS)
Develop, coordinate, and execute USTRANSCOM COMSEC policy
Disseminate urgent, doctrinal, policy, and procedural COMSEC information
Scheduling and conducting Simple Key Loader audits
Familiarization with common cryptographic fill devices (Desired)
Manage ICP for USTRANSCOM
Conduct COMSEC training
Develop COMSEC training program and administer training to users in the rules for use, safeguarding, controlling, and the proper destruction of COMSEC materials
Submit ad-hoc and recurring reports IAW suspense assigned by the Government (e.g. ad-hoc Practices Dangerous to Security (PDS), monthly Joint Training Information Management System (JTIMS), monthly Defense Readiness Reporting System (DRRS), etc.)
Conducts semiannual program reviews and inventories of assigned assets IAW COMSEC policy
Monitors, evaluates, and participates in exercise, system, and device evaluation; provide After Action Reviews (AARs) regarding COMSEC issues
Publish annexes and integrate command ICP program as required for support to Contingency Plans (CONPLANS) and Operation Plans (OPLANS)
Provides support to the appropriate command’s response cell during real world and exercise missions
Provides support on-site 24/7 during periods of major exercises, contingencies, and emergencies.
Configure and Install Enterprise Classified Voice over Internet Protocol (ECVoIP) phones
Qualifications
Qualifications:
Active Top Secret/SCI Security Clearance
CompTIA Security+ (Within 6 Months of Hire Date)
Formal Key Management Infrastructure (KMI) In-House Training (Desired)
Minimum of three years of experience.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Dec 31, 2018
Full time
Jacobs is seeking a COMSEC Account Manager at Scott AFB in support of TRANSCOM.
Provisioning of COMSEC services to USTRANSCOM customers
Management of day-to-day operations of an Operational COMSEC account
Perform all duties IAW applicable COMSEC policies
Operate Key Management Infrastructure Management Client
Order and maintain COMSEC key material
Requests keying material for new missions and provide disposition instructions for keying material that is no longer required
Maintain 100% accountability of command’s COMSEC material
Manage Cryptographic Modernization (Crypto Mod) program for the command
Manage the COMSEC Management System (CMS)
Develop, coordinate, and execute USTRANSCOM COMSEC policy
Disseminate urgent, doctrinal, policy, and procedural COMSEC information
Scheduling and conducting Simple Key Loader audits
Familiarization with common cryptographic fill devices (Desired)
Manage ICP for USTRANSCOM
Conduct COMSEC training
Develop COMSEC training program and administer training to users in the rules for use, safeguarding, controlling, and the proper destruction of COMSEC materials
Submit ad-hoc and recurring reports IAW suspense assigned by the Government (e.g. ad-hoc Practices Dangerous to Security (PDS), monthly Joint Training Information Management System (JTIMS), monthly Defense Readiness Reporting System (DRRS), etc.)
Conducts semiannual program reviews and inventories of assigned assets IAW COMSEC policy
Monitors, evaluates, and participates in exercise, system, and device evaluation; provide After Action Reviews (AARs) regarding COMSEC issues
Publish annexes and integrate command ICP program as required for support to Contingency Plans (CONPLANS) and Operation Plans (OPLANS)
Provides support to the appropriate command’s response cell during real world and exercise missions
Provides support on-site 24/7 during periods of major exercises, contingencies, and emergencies.
Configure and Install Enterprise Classified Voice over Internet Protocol (ECVoIP) phones
Qualifications
Qualifications:
Active Top Secret/SCI Security Clearance
CompTIA Security+ (Within 6 Months of Hire Date)
Formal Key Management Infrastructure (KMI) In-House Training (Desired)
Minimum of three years of experience.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
