SAIC, Inc
Fort Huachuca, Sierra Vista, AZ, USA
Description SAIC is hiring a Technical Help Desk Analyst to support the U.S. Army Enterprise Service Desk team at Fort Huachuca, AZ .
The successful candidate will have excellent customer service experience; a deep desire to work in IT; a CompTIA certification; and a US Citizen with the ability to obtain a DOD Secret clearance
Rotating Shift
Rotating-shiftwork is required, with additional pay for 2nd and 3rd shift. Weekends and Holiday possible based on client needs. MUST BE ABLE TO WORK a 8 HR shift within the 1st/2nd/3rd shift options, and the shift options vary.
Job Duties
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products....