Chewy

Product Manager, Cart and Checkout Boston, MA Our Opportunity: As a  Product Manager, Cart and Checkout  for our checkout experience in our Boston, MA office. You will be part of a cross-functional team of engineers, designers, analysts, fellow product managers, and other internal partners to envision, research, build, and deliver customer experiences that wow millions of pet parents. You will use quantitative and qualitative customer data to help identify key insights help drive prioritization. You will provide clear business and technical requirements, partnering closely with design, engineering, and product leadership to deliver new features that delight our customers as part of a dynamic, fast-paced team. As the product owner, you will be responsible for creating and maintaining the product backlog, help manage the prioritization of your backlog, utilizing a data-driven approach to optimize delivery against business goals, collaborate with user interface design on requirements definition, research, and help with launch efforts to deliver business value and WOW pet owners.  Our Product Team is organized into groups each focused on different aspects of the customer experience: Shopping  – Help customers find and discover the products that are right for their pets. This spans our homepage, search, navigation, and personalization experiences. Conversion  – Give customers the information and tools they need to make the right purchase decisions. This spans our product detail page and new category experiences. Buying  – Enable customers to seamlessly complete their purchase and manage their account and preferences. This spans our cart, checkout, account management, and user generated content experiences Native Mobile Apps  – Envision and build app-specific features in addition to supporting the core shopping experiences outlined above. This spans our iOS and Android apps as well as emerging platforms. Internal Tools  – Build self-service tools that empower business users and drive efficiency. This spans our content management, site merchandising, customer service, and other internal tools. What You’ll Do: Exhibit a strong sense of ownership, bias for action, and superior communication skills; be willing to roll up your sleeves to get the job done. Have a passion for delivering a best-in-class customer experience. Utilize data to understand customer behavior as well as business objectives; transform those insights into clear requirements for product enhancements and new features. Help define measures of success (KPIs) for new features and enhancements. Create business requirements that help to deliver meaningful products to market. (Experience with Jira and Confluence a plus.) Partner with product leads to assist with financial analysis needed to create business cases for new opportunities. Develop and maintain your product backlog ensuring product vision aligns with a best-in-class customer experience and broader business objectives. Use both quantitative and qualitative reasoning to break down complex problems into actionable plans. Use Agile methodologies to deliver and iterate on new features at a fast pace. Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization. What You’ll Need: 3+ years experience in eCommerce or B2C product management. Ability to think and perform in a tactical capacity. Excellent analytical skills with demonstrated experience turning data into actionable insights. Demonstrate an understanding of business strategy and metrics. Passionate about building functional and engaging customer experiences. Ability to multi-task and work well within a dynamic, fast-paced organization Strong interpersonal skills with a positive, people-oriented attitude. Familiarity with Excel, SQL, and A/B and/or multi-variate testing a plus. Bachelors degree required.   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Our Opportunity: Chewy is in search for a  Senior Manager, Command Center  to join our Customer Service Center in Hollywood, FL. At Chewy we aim to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers. Customer service is not only the key to success in our mission, but also our competitive advantage. To maintain this advantage, we are looking to hire an analytical, driven & customer obsessed process and people leader for our Chewy Customer Service. We are looking to build a world class Capacity planning function, worthy of the experience we provide to our pet parents. If data crunching, customer obsession & operations are part of your DNA, then this could be the right role for you. The leader in this role will lead the process of hiring (20-24 analysts), training and developing an industry leading 24x7 state of the art command center for CS operations. Our CS operations are spread across three US based sites (growing fast), and the command center team is critical for our medium-term success in meeting our aggressive Cx and efficiency goals. This command center will own 1) Monitoring real time inflow of actual volume via a plan 2) Monitor in real time, supply (associates) situation 3) Load balancing to minimize supply/demand variances for optimal utilization 4) Managing unplanned contingencies/outages 4) Be the nerve center for all operational communication between different stakeholders (C Level Leadership, Site leadership, Finance, Planners, Merchandising, Transportation, IT, Tech, Supervisors, down to the associates on floor) 5) An ideal leader will have a passion for Operations and should be a bar raiser on process improvements. He/she will also have to be a great people leader, who can hire and develop a large team of high performing real time analysts. This is a senior Operations role and comes with large autonomy, independence and visibility to C level leadership. You will work side by side with our Merchandising, Finance, Technology & Ops teams to drive achievement of key financial and Cx goals for CS. What you'll do: Lead our 24x7 Commend center, which manages operations across three of our sites. Hire and train a team of high performing real time analysts (20-25 total) Develop a road-map of process and tech changes required to build a world class CS operations control center Develop SOPs and tools to do real time load balancing of supply w.r.t incoming volume, for optimal utilization and favorable Cx Establish SOPs for contingency management and operationalize them across the network Design and operationalize appropriate reporting for 1) Running real time operations 2) Keeping CS and senior leadership informed about network health Provide operational leadership for not only the command center team, but also Ops managers and supervisors in different sites, when it comes to execution. Develop SOPs for schedule changes, reporting changes etc. and effectively roll them out across a large network Develop a reporting infrastructure which helps monitor/bridge plan vs actuals Develop goals, processes for most optimal alignment of supply (schedules) to demand (contacts) for all lines of business Partner with strategic planning to hit annual, quarterly and monthly CS Budget Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand Position may require travel What you'll need: 8+ years of experience in leading large-scale operations, preferably in online space 5+ years in program/project management Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field Bonus: Master's degree Operations research or capacity planning experience Some programming experience is a plus to automate tools whenever appropriate 3+ years SQL, Excel, and Access experience or any database   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Operations Manager Louisville, KY Our Opportunity: Chewy is currently recruiting an  Operations Manager  for our Pharmacy fulfillment center in Louisville, KY. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day. What you'll do: Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shifts Be a leader in providing a healthy and safe work environment for associates working on the outbound team Direct warehouse supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line Lead and supervise a team of Operation Supervisors and Operations Leads Drive strategic planning and forecasting Leverage the Operations Supervisors by sourcing and nurturing ideas, and creating improvement plans for the functional area Mentor, train and develop Operation Supervisors for career progression and learning Ability to develop and share best practices across the shifts and network Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse What You'll Need: 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce/pharmacy experience At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment At least 4 years of proven experience of effectively managing large groups of hourly employees Experience with building or improving inventory management, order management, and warehouse management systems and processes Excitement for working in a start-up environment with high level of ambiguity and change Strong project management and continuous improvement skills Metrics driven mindset Customer service obsession, with willingness to do whatever it takes to satisfy customer needs Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership Proven ability to quickly adapt and drive the right results using data Highest levels of integrity and ethics Must flexible to work nights and weekends  Position may require travel Bonus: E-Commerce experience Certification and/or experience in Lean Six Sigma and/or Green Belt certification Experience related to the storage and distribution of pharmaceutical drugs About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Payroll and Benefits Specialist Dayton, OH Our Opportunity: Chewy is hiring a  Payroll and Benefits Specialist  to oversee and own the first interface between human resources and the payroll department in our Dayton, OH fulfillment center. The ideal candidate must have a strong customer service orientation, be detail oriented and understand the importance of payroll, employee benefits programs including health and welfare, 401k and compliance programs. Compliance programs include federal, state and local taxes. In addition you will be responsible for auditing all new hire inputs into our Kronos HRIS system and the integrity of the data interface between the HRIS system and the ADP Payroll system. We are passionate and results driven but down-to-earth. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are passionate about ensuring team members have the support and benefits they need and the company is protected through your efforts complying with state and federal labor policies. What you’ll you do: Processes bi-weekly payroll for approximately 800 employees (exempt and non-exempt) via ADP Workforce Now payroll software Updates or processes payroll records by entering, terminations, changes in job title, benefits, compensation, department transfers, etc. Reviews entries and corrects errors to ensure accuracy of payroll before handing all payroll records over to the Payroll Manager for processing Ability to calculate special payroll checks routinely and/or on demand (i.e., termination pay, etc.) Ability to process or research wage garnishments Responsible for ensuring all benefit plans are administered correctly and efficiently, while adhering to regulatory, collective agreement and deadlines. Audit benefit deductions and remittances. Administers employee leaves of absences including FMLA and short-term disability Maintain records of leave pay and nontaxable wages. Maintains employee confidence and protects payroll operations by keeping information confidential What you’ll need: Bachelor’s Degree Preferred or minimum of 2 years Payroll/Benefits experience Knowledge of federal, state, local and labor taxes/laws ADP Workforce Now, Kronos Time and Attendance experience is required Proficient with the Microsoft Office, especially Excel Accurate and detail oriented Excellent problem solving skills Strong oral and written communication skills Exceptional customer service talents (internal and external) Ability to multi-task in a fast paced environment with changing priorities Self-motivated, positive attitude, flexible outlook, and strong ethical values Ability to maintain confidentiality in handling sensitive and personal information  Ensure the accuracy of payroll, including but not limited to: base pay, retro, bonuses, commissions, payroll taxes, 401K, benefits, garnishments and other deductions. Compile reports on payroll, personnel information, deductions, research, produce special reports and ad-hoc payroll reports. Partner with Finance and Human Resources in ensuring all payroll activities are processed timely and accurately. Experience processing medical, dental, vision, life insurance and disability plans Performs additional duties as assigned   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Temporary Global Sourcing Merchandising Assistant Dania Beach, FL Our Opportunity: Chewy is looking for a  Temporary Global Sourcing Merchandising Assistant  to join our Private Label Team based in Dania Beach, FL. We're growing and if you are equally passionate about creating industry leading pet brands, this opportunity at Chewy might be a great match! In this role, you’ll be responsible for helping the Chewy Brands Sourcing team to develop and deliver the best in class pet products. Here at Chewy we believe innovation is rewarded and execution is valued. This position is a temp role offering 20 hours a week, working Monday- Friday from 1:00pm-5:00pm. What you'll do: Manage packaging review for SKUs, Product Descriptions, UPCs (including scanning barcode) & content accuracy by cross-checking our master file and systems. Track China sample delivery status & coordinate with dog parents to schedule size fittings. Fitting dog apparel on live dogs and capture all necessary notes & measurements for adjustments. Review samples against spec sheet & look for improvements from a functional and workmanship perspective. Managing and properly tagging samples that are designated for PR, Photography, Video & CSR review. Work with Marketing to capture appropriate image shotlist and details. Assess incoming customer reviews on daily basis to ensure product integrity and flag reviews based on potential product improvements. Manage prioritization of samples based on timeline. Partner with assistant & sourcing manager for other developments like product review & assessment. What you'll need: Superior attention to detail Ability to drive process improvement Comfortable in a fast paced, self-starter environment Willingness to roll up sleeves and get things done Demonstrate analytical skills and ability to manage multiple projects – prioritization and planning. Must work well with dogs About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Software Engineer, Fulfillment Boston, MA Our Opportunity: Chewy is hiring a  Software Engineer, Fulfillment,  to join our Fulfillment Optimization team in Boston, MA. This is a high-profile position that will have exposure and impact across the entire business. This role offers a tremendous opportunity for personal and professional development as part of a dynamic team working for one of the fastest growing e-commerce companies in the world. You’ll develop the features and systems that will help Chewy to continue wowing their customers. What you'll do: You’ll be responsible for architecture, implementing, and maintaining software that drives the fulfillment optimization team’s strategic product road-map. You will have a significant impact on this critical platform, which optimizes customer order routing, tracking, and delivery by processing current and historical data from many internal and external sources. Working with other technology teams, you’ll design and build interfaces that integrate vendor and supply chain, fulfillment, and financial systems. You’ll solve complex problems by writing elegant, maintainable, and extensible code that reflects a deep understanding of the business and contributes meaningfully to the success of your team. What you'll need: BS degree in Computer Science, or similar field of study and practical experience 5+ years industry experience with Java, but may include similar programming languages such as C++, Scala, Objective-C, and GO Proficiency with object oriented design, data structures, algorithms, and complexity analysis Understanding of software development life-cycle from ideation to deprecation Sense of ownership around engineering best practices for coding, testing, and operations Proven skill in design and problem solving Experience in the design and implementation of salable, cloud-based, highly available systems Comfort working in agile development frameworks such as scrum Strong communication and cross-functional skills Experience in mentoring and educating your peers and stakeholders Position may require travel Bonus: Experience with AWS and services such as SNS/SQS, cloudwatch, S3, EC2, and dynamo DB Experience in multiple programming paradigms Experience in working in the business domain of e-commerce Comfort driving dev-ops and automation activities including CI/CD, pipeline and environment creation, and dynamic code generation using tools like Ansible and Swagger System design experience including defining interfaces and contracts, interface validation, and system data flow and integration Database experience: SQL, RDMBMS, Hibernate, jdbc, Postgres, Vertica Ability to integrate machine learning and data analytics for production systems Knowledge of protocol buffers, gRPC Experience with various programming patterns including asynchronous stateless design Support of Large scale public facing websites and REST interfaces Web services technologies:  ES6, Reactive MVC / MVVM, HTML5, Spring Boot, Redis, Kubernetes, Docker   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Area Manager Clayton, IN Our Opportunity: Chewy is hiring an  Area Manager  at our Clayton, IN Fulfillment Center. This individual will be responsible for the direction of hourly associates in the proper receiving, and storage shipping of product.  Responsible for meeting and exceeding established productivity, labor and quality objectives. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you're passionate about supporting your team and recognize their effort and achievements. What you'll do:  Manage accurate unloading and put away of containers in timely basis to ensure containers are returned without additional charges and 100% accurate Handle the fast pace associated with day-to-day operations in a fast paced E-Commerce distribution environment and maintain a positive, motivating leadership presence Ensure that standards are established and followed Work actively with associates to ensure success Ensure that proper orientation and training occurs for hourly associates and verify standards are understood and adhered to Observe employee activities and provide feedback and positive reinforcement on safety, quality of work, productivity and attitude Handle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trust Drive Standards through the day by motivating, teaching, and holding team members accountable to known standards and positive reinforcement of the correct behavior Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas Complete necessary documentation for tracking attendance, productivity, behavior, and safety Be able to dive deep within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to obtain departmental goals What you'll need:  Associate Degree - Bachelors’ degree preferred 2-4 years’ supervisory experience preferably in a warehouse or distribution center environment Excellent interpersonal skills, oral and written communication skills and strong attention to detail Intermediate skills in working on computers – Microsoft office package and time keeping software solutions Ability to work flexible schedule to include nights and weekends if business require it Position may require travel About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Operations Manager, Customer Service Dallas, TX Our Opportunity: Chewy is looking for a  Senior Operations Manager, Customer Service  who is an experienced leader with a track record of building engaging, focused teams and developing high performing-managers. The right candidate will have a powerful sense of urgency and the ability to improve operational efficiency through thoughtful process improvement. A customer-first mindset is critical for this role. What You’ll Do: Develop, manage and coach managers to build successful teams that deliver an exceptional customer experience Analyze team performance to drive improvement in KPIs and close performance gaps Make decisions about business policies, managing risks and resolving employee issues Ensure that regular performance reviews and feedback is providing regularly to all levels of employees Identify training gaps and partner with support teams to provide ongoing development What You’ll Need: 5+ years of multi-channel contact center management experience (Customer Service strongly preferred), with proven leadership track record and verifiable history of managing managers of successful, high-volume teams 3+ years of experience in contact center(s) with 300+ employees Must be comfortable adapting to rapidly shifting goals, and willing to ‘roll up your sleeves’ to solve a variety of challenges Proven coaching skills that can impact both front-line agents and floor leadership BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree) Strong computer and internet proficiency in a technology-driven environment Proficiency in MS Office suite (Excel is a must) Outstanding oral and written communication skills, and comfortability and ease in presenting information to a group Flexibility with schedule Some travel may be required, as we are a multi-site contact center   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Site Director Hollywood, FL Our Opportunity: Chewy is seeking a  Site Director  of Customer Service who can grow, lead, and inspire a world class customer service team in our Hollywood, FL location. We are seeking a leader with strong operational experience in leadership, systems, and processes improvement who’s able to keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and growth-driven environment. You should have experience leading both people and processes in a large, multi-channel contact center environment, exceeding customer success metrics, driving process improvements and offering innovative solutions to ensure an excellent customer experience. The right person will have a strong sense of drive and execution around customer experience, employee experience and overall performance. If you’re the right person, you will have an infectious passion for Customer Experience, you live to develop others, you hit goals and give the credit to your team and you get that tingling feeling of joy when you’ve watched someone grow professionally under your wing. And you should be able to provide examples. What you’ll do: Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals Provide proper guidance, ongoing coaching, and development plans to Manager and Supervisors, as defined and as needed, by utilizing support resources (Recruitment, Hiring, Staffing, Scheduling, Quality, Training, Team Strategies, Retention etc.) Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience. Implement changes to the department to best achieve our mission and goals. Create processes to ensure scalability and consistent quality for our customers. Model accountability, creativity, resourcefulness, energy, passion, leadership, integrity, honesty, and team building. What you’ll need: Undergraduate degree in business or related field. 7+ years in a Site Director role for a high volume, multi-channel contact center of at least 500 headcount. A demonstrable knowledge of contact center metrics, best practices and sound understanding of contact center workflow. Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations. Exceptional ability to communicate in English.   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Pharmacy Customer Service Representative Louisville, KY Our Opportunity: Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking Full-Time  Customer Service Representatives  to join our amazing Pharmacy Customer Service team in Louisville, KY! We are looking for highly motivated entrepreneurs who are willing to take the next step in their career. You’ll start learning our business from day one. You will be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. You will master the knowledge and skills needed to eventually coach, develop and motivate a team. Our culture encourages our people to hone their skills and build new capabilities by discovering their genius. As Chewy keeps growing as a business so will you! By joining our team, you will have unlimited access to grow within our Family. At Chewy you would be joining a committed group of engaged likeminded Chewtopians that take pride in assisting consumers with their pet related needs. Did we mention we are hiring immediately?!?! Interested in joining the squad? Our non-negotiables include an unwavering curiosity, a call for action, and a deep drive to deliver value to our pet parent customers. What You’ll Do: Bring A Customer Comes First Mentality! 🐾 Commit to learning and developing yourself to better Chewy as a whole! Have excellent communication skills (written, verbal, and listening) Maintain a sense of ownership, be a self-starter, and have a strong attention to detail Receive Inbound Calls and resolve customer discrepancies Provide an excellent customer centric approach via email Interact with customers via inbound calls, live chats, social media and other platforms What You’ll Need: 1 year working in a customer focused environment Proven Track Record of Success Proficiency with Microsoft Office products; specifically, Word and Excel High school education or equivalent Critical thinking skills Demonstrated ability to multi-task and perform well in a face paced environment Ability to adapt to change in accordance with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business unit Must bring proven ability to maintain confidentiality and secure sensitive information Must be able to pass background check   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Leadership & Design Manager, CS Hollywood, FL Our Opportunity: Chewy is looking for a  Leadership & Design Manager, CS  to join our Customer Service Team based in Hollywood, FL. The position will manage the design and development of training for new initiatives and development of leads, supervisors and managers in Customer Service. In addition, this position has responsibility for managing the maintenance of training programs to support the training of new leads, supervisors and managers. Frequent independent judgments are essential. The person in this role is also required to perform all tasks in observance of Chewy’s brand and strategy and adhere to our Operating Principles and Customer Service standards. What you'll do: Guide, coach and manage a team to put into practice at best in-class development methodology that aligns programs with adult learning theory in order to address skill and knowledge gaps. Design, develop, and conduct training and train-the-trainer sessions including overseeing the implementation of pilot sessions; partnering closely with SMEs, customer service team members to achieve organizational/business goals. Consult with business units to assess learning needs including scope; identify and propose appropriate delivery methods for new and existing training programs. Review by providing feedback and approval for training materials; develop and maintain tools, templates, and processes to ensure consistent, well-documented project data. Facilitate training programs to support development of all roles in Customer Service. Build training plans and curriculum road maps and determine project milestones, forecasts completion dates; identify project risks and issues, devise contingency plans to mitigate risks, informs management of accomplishments, plans and deliver project summaries. Production of best-in-class training materials, including print, video, e-learning, gamification, micro-learning, social, etc. Oversight of our learning management system, intranet and SharePoint materials to ensure they are kept up-to-date with timely and useful training materials. Benchmark best practices and emerging trends to make recommendations on course design, development, tools and technologies. What you'll need: Minimum of a Bachelor’s degree in a related field. Three (3) years of experience in developing and managing training required. Three (3) years of experience in being a supervisor/lead team of instructional designers required. Strong experience in project management. Able to lead and mentor a team. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Demonstrated ability to translate business needs into strategic initiatives and drive them to successful outcomes. Well-versed in training, talent and development subject matter. Strong experience in all Microsoft office products and training technology platforms. Ability to be flexible to business needs and adjust/compromise plans as needed. Bonus: Master’s degree in Arts/Sciences (MA/MS) Human Resources, Training or related field preferred. Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management (Prosci preferred) and/or OD are all strongly preferred. Previous experience in customer service and/or other high-volume service-oriented industry. About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Product Designer (UX/UI) – New Verticals Boston, MA Our Opportunity: Are you a creative, results-oriented designer with a passion for all things digital? Here at Chewy, we’re looking for a  Senior Product Designer (UX/UI - New Verticals)  in our Boston office to elevate our digital presence and create new customer-centric experiences on the website that capture the WOW factor that our shoppers know and love.  As part of our Product Design team in Boston, MA, the ideal candidate will bring a forward-thinking design aesthetic, demonstrated knowledge of industry best practices, and the drive to deliver results as part of a dynamic, cross-functional team. What you'll do: Work closely with cross-functional teams of product managers, software developers, UX designers, and user researchers to maintain, improve, and invent the Chewy experience across web and app platforms Design user flows and articulate your design process, inspiration, and decisions to internal stakeholders Advocate for the customer, collaborating with product managers and software developers to bring to life the best possible customer experience Attend and actively participate in daily stand-up, grooming, planning, and sprint retrospective meetings Perform design review and provide feedback to software developers during development process Position may require some travel What you'll need: Bachelor’s degree or equivalent experience 6+ years of experience in an agency or tech/product setting, building digital products/experiences in an agile software development process Stellar portfolio Empathy for our customers and your teammates To be T-shaped, with knowledge and experience across a variety of skill sets, but go very deep on one or two Whiteboarding / sketching skills, and excellent verbal and written communication skills Experience with Sketch, InVision, or other comparable design and prototyping tools A sense of humor Ability to teach something - show us your superpower Bonus: Knowledge of current front-end technologies from HTML, SCSS, JavaScript (Vue), to X-code, Android Studio, etc., you know what’s possible and realistic on each platform iOS and Android experience Dribbble Account E-commerce experience Animation chops About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Information Security Operations Engineer Dania Beach, FL Our Opportunity:   Are you passionate about Cyber Security? Does automating the traditional IR workflow sound like a dream come true? When listing out your fluent languages, do you include Python? The Chewy security team is looking to add a passionate, skilled  Security Operations Engineer  to our office in Dania Beach, FL! In this role, you will work closely with Security Design and Architecture Engineers to implement and improve technology and process to enhance SOC monitoring, investigation, and response capabilities. What you’ll do: This position is responsible for monitoring multiple feeds/logs in a 24/7 environment to immediately detect, verify, and respond swiftly to cyber threats, e.g. vulnerability exploitation, malware, cyber-attacks, ddos, etc Create cutting edge automation on IR workflow and processes via python/SOAR tools Work collaboratively with the network and systems teams to implement and administer security tools. Work with other SOC analysts as well as subject matter experts within the larger distributed cyber defense team including; cyber threat hunters, threat intelligence analysts and forensic investigators Serve as a technical escalation resource and provide mentoring for Tier 1 Security Operations Center (SOC) analysts Participating and take active role in red-team/blue-team simulated attacks and table top exercises Position may require some travel This position will be in the afternoon/evening shift. Hours could be from 3:00pm - 11:00pm Monday through Friday.  What you’ll need: Experience with Python in a day-to-day professional capacity Extensive knowledge of the OWASP top 10 common application attack vectors, as well as countermeasures/mitigation techniques Working knowledge of Networking and OSI model fundamentals Bachelor’s Degree and/or 3 years work experience in a relevant role, i.e. SOC Analyst, Incident Response, Cybersecurity Threat Analyst, Penetration Tester Problem solving and troubleshooting skills with the ability to exercise mature judgment. Oral and written communication skills Attention to detail in conducting analysis combined with an ability to accurately record full documentation in support of their work. Experience with event analysis leveraging SIEM tools (e.g. Splunk, ArcSight), Experience with managing a cloud WAF and/or CDN (Akamai, Imperva, etc) Log parsing and analysis skill set and previous experience developing and refining correlation rules Experience with NIDS/HIPS/EDR infrastructure & tools. Experience with security automation development/management (Phantom, Demisto, Python) Experience with protocol analysis and tools (e.g. Wireshark, Gigamon, Bro, etc.) Experienced in mentoring and training junior analysts Working knowledge of current cyber threat landscape (e.g. threat actors, APT, cyber-crime, etc.) Working knowledge of Windows and Unix/Linux Working knowledge of Firewall and Proxy technology Knowledge of malware operation and indicators Knowledge of Data Loss Prevention monitoring Knowledge of forensic techniques Knowledge/experience with penetration testing techniques Knowledge of DDoS mitigation techniques Bonus: Previous experience in a dedicated IT Security Operations Center as an analyst, threat hunter, or penetration tester Experience in an enterprise environment with any of the following: Splunk, Phantom/Demisto, Crowdstrike, Checkpoint Firewalls, TrendMicro, Rapid7 Nexpose/Metasploit Pro, Akamai/Imperva WAF/CDN. Experience in System or Network Administration, Penetration Testing, or Application Development. Security Certifications Preferred (Including but not limited to the following certifications):  Certified Incident Handler (GCIH)  Certified Intrusion Analyst (GCIA)  Certified Network Penetration Tester (GPEN)  Certified Web Application Penetration Tester (GWAPT)  Offensive Security Certified Professional (OSCP)  Splunk Power User and Above  Certified Expert Penetration Tester (CEPT)  Certified Information Systems Security Professional (CISSP)  Networking Certifications (CCNA, etc)  Platform Certifications (Microsoft, Linux, Solaris, etc) This position may require travel. About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

In-Office Card Writer Hollywood, FL Our Opportunity Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking  In-Office   Card Writers  to join our amazing Customer Service team in Hollywood, FL! We are looking for highly motivated entrepreneurs who are willing to take the next step in their career. You’ll start learning our business from day one. You will be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. At Chewy you would be joining a committed group of engaged likeminded Chewtopians that take pride in assisting consumers with their pet related needs. Did we mention we are hiring immediately?!?! Interested in joining the squad? Our non-negotiables include an unwavering curiosity, a call for action, and a deep drive to deliver value to our pet parent customers. What You’ll Do In-Office Card Writers are responsible for creating and reviewing all Welcome and Holiday cards on behalf of Chewy Responsible for all preparation processes related to card shipping and receiving to and from customers and contractors Invoice preparation and submission for payment Interacting and engaging with contractors as well as in-house employees to create an enriching, fun work environment What You’ll Need Strong attention to detail Must be able to perform and comprehend basic mathematics Ability to stoop, reach, and use hands repetitively for extended periods of time Lift weights of up to 10-30lbs and reach periodically throughout the day Push and pull weights on a cart of up to 150lbs Flexibility to shift schedule and work overtime as needed by the business unit Must bring proven ability to maintain confidentiality and secure sensitive information Must be able to pass background check Must have demonstrate excellent penmanship and comprehension skills About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior UX/UI Developer Boston, MA Our Opportunity: Chewy is looking for a  Senior UX/UI Developer  to join our Design System team at our Boston, MA office. You will focus on helping improve the overall user experience of Chewy’s digital platforms. You will use and help create common and reusable UI components and UX patterns to establish consistency across the customer experience. We are looking for someone who is passionate about envisioning experiences that push imaginative solutions. This person should be comfortable working with cross-functional teams, including Researchers, Designers, Product Managers, and other Development teams. The ideal candidate will bring a forward-thinking design aesthetic, demonstrated knowledge of industry best practices, and the drive to deliver results as part of a dynamic, cross-functional team.  What you'll do: Collaborate with creative and technical teams to deliver first class user-centric experiences. Guide the team in making intelligent technical tradeoffs Proactively explore new technologies through research and applied innovation. Actively participate in agile ceremonies as part of project execution. Identify and communicate design and development best practices including naming conventions, code styling, etc. Create a Style Guide and Component Library Build efficient and reusable UI components Maintain and improve UI components Introduce new components fully tested and design approved Design and develop prototypes and static mock-ups to pass them to the front-end team for data wiring and logic implementation. Confidently articulate (spoken and written) how a solution answers user needs, business goals, and technical constraints. Attend and actively participate in daily stand-up, grooming, planning, and sprint retrospective meetings. Whiteboard and ideate with colleagues from varied backgrounds to get great ideas born and sold in low fidelity. Constantly aim to improve yourself. Advocate for the customer Position may require some travel What you'll need: 4+ years of experience in front end web development (HTML/CSS/JavaScript) Demonstrated expertise in leading UI technologies and practices, including HTML 5, CSS (preferarbly Sass/PostCSS) Experience building large-scale web apps with a reusable component architecture Experience with web development frameworks Experience using, integrating, and optimizing front end build tools (Webpack / Rollup) Awareness of cross-browser compatibility issues and client-side performance considerations Strong experience in JavaScript with a focus on writing modular JavaScript Experience working with web or mobile based technologies such as HTML, CSS, JavaScript, Android Studio, etc. Ability to write high-performance, reusable code Experience with code repository tools and concepts such as Git Advanced understanding of responsive design patterns and principles A passionate self-starter looking to grow his/her skillset within the UX/UI space Interested in art and design, but being an actual designer is not required Strong listening, organization, and communication skills A user-centered approach to designing digital experiences for people A collaborative, low-ego approach to working with others Empathy for our customers and your teammates To be T-shaped, with knowledge and experience across a variety of skill sets, but go very deep on one or two A sense of humor Ability to teach something—show us your superpower Bachelor’s degree or equivalent industry experience Bonus: Experience with accessibility and ADA compliance Experience in front-end testing tools a big plus Experience with Sketch and Invision or equivalent software (XD, Studio, etc.) A portfolio of work you’ve done Production experience with Angular, React, VueJS or other modern UI frameworks Experience building web apps with reusable component architecture E-commerce experience Animation chops About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Technical Product Manager - Security Dania Beach, FL Our Opportunity: We are seeking a highly motivated and self-directed  Senior Technical Product Manager  to be part of an exciting team located at our Corporate Headquarters in Dania Beach, FL. The Senior Technical Product Manager, Information and Infrastructure Security, is responsible for supporting product life-cycle management for all products and initiatives related to cyber security at Chewy. This portfolio includes network security, e-commerce security, and infrastructure security for both classic IT and cloud platforms. Projects will focus on Customer Data Protection, Fraud Prevention, Data Loss Prevention, Identity and Access Management, Vulnerability Management, Endpoint Security, Secure Development Life-cycle, and similar initiatives and products. This individual will drive product life-cycle management and coordinate resources from multiple teams for Chewy Enterprise Security Services and the Data Product Portfolio. What you’ll do: Build strong practice of Security Experience (SX) while protecting Customer Experience (CX). Drive product strategy for Fraud Prevention Product development so we can build a capability equivalent to the current 3 rd  party vendor. Manage all initiatives related to infrastructure security. Identify, document, and drive detailed product specifications to ensure Cyber-security development is meeting Chewy’s needs. Assist Security Operations Center to advance market-leading data security capabilities for a mature eCommerce organization. Drive initiatives working in collaboration with engineering, infrastructure, and security teams to protect Chewy Employee and Customer data in our data center, on public clouds, and vendor based clouds (Oracle ERP, Service-Now, Workday). Work with SD-WAN Product Management team to evolve cloud-based and Virtual Network Functions (VNF) based security services. Partner with Data Analytics Team to report on monthly product operational metrics and overall product health. Ensure Chewy remains SOX, CCPA, PCI compliant while building “Security” as the first class citizen at Chewy. Position may require some travel What you’ll need: Seven or more years Product development and/or management in specific supported product line including CVV, Payment platforms. Five or more years of relevant leadership experience. Five or more years Product Management or Development Experience. Five or more years of experience in customer data protection products – Customer credentials, Credit card data, Fraud prevention products. Cyber-security with data product management experience. Ability to understand complex and technical concepts and translate them into simplified product attributes. Ability to work in a fast-paced, competitive, high-pressure environment. Aptitude to understand security (infra and data) in different areas of eCommerce products and services like website, mobile, OMS, supply chain and delivery. Experience with Cyber Security products, Threat Protection, Threat Mitigation, or Unified Threat Management. Knowledge of Security Operations Center and Security Information and Event Management processes. Ability to lead large, cross-functional teams in order to achieve business goals and results. Ability to plan, prioritize and organize effectively and independently. Ability to analyze and interpret data and synthesize recommendations. Bachelor's degree (B.A.) in Engineering, IT/Computer Science, or Business required or equivalent training, education and experience preferred.  Bonus: CISSP Certification. About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Product Designer (UX/UI) - Apps Boston, MA Our Opportunity: Are you a creative, results-oriented designer with a passion for all things digital? Here at Chewy, we’re looking for a  Senior Product Designer (UX/UI - Apps)  in our Boston office to elevate our digital presence and create new customer-centric experiences on the website that capture the WOW factor that our shoppers know and love. As part of our Product Design team in Boston, MA, the ideal candidate will bring a forward-thinking design aesthetic, demonstrated knowledge of industry best practices, and the drive to deliver results as part of a dynamic, cross-functional team. What you'll do: Work closely with cross-functional teams of product managers, software developers, UX designers, and user researchers to maintain, improve, and invent the Chewy app experience across the iOS and Android Apps Design user flows and articulate your design process, inspiration, and decisions to internal stakeholders Advocate for the customer, collaborating with product managers and software developers to bring to life the best possible customer experience Attend and actively participate in daily stand-up, grooming, planning, and sprint retrospective meetings Perform design review and provide feedback to software developers during development process Mentor junior App designers to help them improve their craft and experiment new ideas Position may require some travel What you'll need: Bachelor’s degree or equivalent experience 6+ years of experience in an agency or tech/product setting, building digital products/experiences in an agile software development process Stellar portfolio Empathy for our customers and your teammates To be T-shaped, with knowledge and experience across a variety of skill sets, but go very deep on one or two White-boarding / sketching skills, and excellent verbal and written communication skills Experience with Sketch, InVision, or other comparable design and prototyping tools A sense of humor Ability to teach something - show us your superpower Bonus: iOS and Android experience Knowledge of current front-end technologies from HTML, SCSS, JavaScript (Vue), to X-code, Android Studio, etc., you know what’s possible and realistic on each platform Dribble Account E-commerce experience Animation chops   About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Network Engineer (Hybrid Cloud) Dania Beach, FL Our Opportunity: As part of the Infrastructure Engineering Team in Dania Beach, FL, the  Senior Network Engineer (Hybrid Cloud)  will plan, design, implement, and support enterprise networking infrastructure across on premise and public cloud environments (AWS experience mandatory).  Key responsibilities include configuring, maintaining, optimizing, and troubleshooting new and existing network hardware, software, and communication links.  Works on complex network issues; documentation, analysis and resolution of escalated tickets.  The successful candidate will be a self-starter who exceeds with minimal supervision and works within teams using agile engineering principles. What you'll do: Plan, design, test, implement and continuous improvement of enterprise datacenter and cloud network solutions. Maintain accurate diagrams and configurations for all network infrastructure. Participate in the creation of a DevOps-enabled automated CI/CD solution that delivers tools and processes for rapid application development efforts and on-going production operations. Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services. Procure, turn-up, and troubleshoot both private and public WAN circuits. Collaborate across the IT organization to provide end-to-end solutions. Assist with evaluation, standardization, deployment, maintenance and documentation of new solutions. Provide Tier III escalation support of network service incidents to diagnose problems and resolve time-critical issues. Assume technical ownership in network engineering using industry proven best practices to build secure and stable networks. Interact with application and development teams to provide network troubleshooting and guidance for quick problem resolution. Develop solid working knowledge of Cisco and other vendor networking technologies. Configure, install, and maintain network devices. Provide guidance and training to junior members of the team. Regular review and scheduling of firmware updates, preventative maintenance, cyclical replacements and upgrades, and security of all network devices. Participate in 24/7 support and on-call rotation. Develop and execute infrastructure automation tasks via Ansible, Chef or other frameworks. Analyze network activity and network problems to discover and prevent systematic errors. Position may require some travel What you'll need: Strong Experience in implementing & configuring AWS Direct Connect solutions. Advanced knowledge of AWS networking concepts and technologies. 7 years’ experience with designing, implementing, upgrading and supporting Cisco networking and security infrastructure. 2-5 years of strong experience directly related to hybrid cloud computing (AWS, Azure, GCP, Private). Experience with advanced datacenter technology including… VSS, vPC, FCoE, VXLAN, OTV, LISP, EVPN, ECMP, etc. Extensive understanding and experience with Cisco hardware including: Nexus, Catalyst, ISR, ASR and ASA. Expertise with Cisco IOS, IOS XR, IOS XE and NXOS on multiple platforms. Extensive experience building and maintaining Cisco three tier data center models (core, aggregation, access) for enterprise networks. Experience building and maintaining Cisco spine-and-leaf network models is required. Experience with VXLAN MP-BGP EVPN. Extensive experience in designing, building and maintaining TCP/IP based enterprise networks is required including the following technology areas: LAN (Branch, Building, Campus), WAN (MPLS, DMVPN, iWAN), Edge (Internet, VPN). Experience with EIGRP, BGP, IPSEC, iWAN, VXLAN VRF, VLAN, VTP, DLSW, QoS, NHRP, PfRv3, STP, and netflow. Understanding of load balancing integration. Experience with Cisco ASA, Checkpoint, or other firewalls. Knowledge of supporting IP-based voice and video systems, including implementing QoS on both LAN and WAN infrastructure. Familiarity with hosted collaboration services for VoIP systems and with SIP integration techniques across systems and carriers. Network Design Engineering experience related to Data Centers in virtualized and cloud environments. Ability to design and implement complex network systems and the ability to explain complex issues to others. Knowledge of automation and scripting (Python, TCL, Perl, Ansible, Chef or others). Cisco certifications are strongly desired (CCNA/CCDP/CCNP/CCIE or equivalent work experience a must). AWS certifications are strongly desired (AWS Certified Advanced Networking or equivalent experience). Understand and follow Cisco Validated Design solutions. Ability to work well within a team; good interpersonal relational skills. Experience in coordination with multiple groups, companies, and people simultaneously. Effective verbal & written communication skills. Adhere to Change Management policies and procedures. Bonus: A bachelor’s degree in computer sciences or equivalent. Experience with Storage and storage protocols such as FCOE, FC, and NAS is highly preferred. Administration of F5 load balancers. Knowledge of network security solutions / services including IPS/IDS, FIM, DDoS and SIEM. Administration experience of Cisco UCS and supporting infrastructure. Experience with VMWare. Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools). Certification in ITIL. Working knowledge of IT tools such as Confluence, JIRA, Service Now, and Remedy. About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior iOS Developer Boston, MA Our Opportunity: Chewy is looking for a  Senior iOS Developer  to join our Mobile Apps Team located in our Boston office. The ideal candidate succeeds in a fast-paced environment, is self-motivated, and has a passion for both the business and the technology.  You will be responsible for maintaining existing code and developing new features in a Swift based native iOS application.  We pride ourselves on the Chewy culture and are looking for teammates who value collaboration, innovative problem solving, and quality products so that we can continue to provide the best possible experience for our loyal Chewy customers.   What you'll do: Improve code quality through participation in peer code reviews and knowledge share sessions, within and across teams. As well as have the opportunity to Keep up to date with the latest technology and development trends in iOS Contribute to all areas of the development life-cycle, including architecture, design, development, testing, and releasing to the App Store Unit testing code for robustness, including edge cases, usability, and reliability Work alongside product managers, designers, and other developers to analyze tasks and provide accurate estimates Identify opportunities for architecture or process improvements and drive discussions for adoption Position may require some travel What you'll need: Work well in a team environment Excellent customer service skills, including verbal and written communication skills Expertise with Objective-C or Swift (preferred) Proven experience in writing high quality, reusable code with minimal defects Experience releasing to the App Store frequently, with no loss in code quality Understanding of common iOS design patterns, i.e. MVC, MVVM to learn new concepts and architectures quickly, as well as react to changes in priority or requirements on the fly with Git, branching strategies, and pull requests integrating third-party libraries through Cocoapods Experience in writing quality unit tests, UI automation tests, and TDD Bonus: Experience with Agile/Scrum tools Experience debugging memory and performance related issues through developer tools Experience building custom frameworks for code re-use Hands on experience with managing an iOS CI ecosystem, including provisioning profiles and certificate management Knowledge of gRPC for connecting iOS applications to back-end services Knowledge of Accessibility best practices and Apple’s Human Interface Guidelines About Chewy Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida, our team of over 7000 members—dispersed across our Customer Service Center(s), corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that's not hard to do when we have our favorite four-legged friends by our side.

Senior Information Security Operations Engineer Dania Beach, FL Our Opportunity:   Are you passionate about Cyber Security? Does automating the traditional IR workflow sound like a dream come true? When listing out your fluent languages, do you include Python? The Chewy security team is looking to add a passionate, skilled  Security Operations Engineer  to our office in Dania Beach, FL! In this role, you will work closely with Security Design and Architecture Engineers to implement and improve technology and process to enhance SOC monitoring, investigation, and response capabilities. What you’ll do: This position is responsible for monitoring multiple feeds/logs in a 24/7 environment to immediately detect, verify, and respond swiftly to cyber threats, e.g. vulnerability exploitation, malware, cyber-attacks, ddos, etc Create cutting edge automation on IR workflow and processes via python/SOAR tools Work collaboratively with the network and systems teams to implement and administer security tools. Work with other SOC analysts as well as subject matter experts within the larger distributed cyber defense team including; cyber threat hunters, threat intelligence analysts and forensic investigators Serve as a technical escalation resource and provide mentoring for Tier 1 Security Operations Center (SOC) analysts Participating and take active role in red-team/blue-team simulated attacks and table top exercises Position may require some travel This position will be in the afternoon/evening shift. Hours could be from 3:00pm - 11:00pm Monday through Friday.  What you’ll need: Experience with Python in a day-to-day professional capacity Extensive knowledge of the OWASP top 10 common application attack vectors, as well as countermeasures/mitigation techniques Working knowledge of Networking and OSI model fundamentals Bachelor’s Degree and/or 3 years work experience in a relevant role, i.e. SOC Analyst, Incident Response, Cybersecurity Threat Analyst, Penetration Tester Problem solving and troubleshooting skills with the ability to exercise mature judgment. Oral and written communication skills Attention to detail in conducting analysis combined with an ability to accurately record full documentation in support of their work. Experience with event analysis leveraging SIEM tools (e.g. Splunk, ArcSight), Experience with managing a cloud WAF and/or CDN (Akamai, Imperva, etc) Log parsing and analysis skill set and previous experience developing and refining correlation rules Experience with NIDS/HIPS/EDR infrastructure & tools. Experience with security automation development/management (Phantom, Demisto, Python) Experience with protocol analysis and tools (e.g. Wireshark, Gigamon, Bro, etc.) Experienced in mentoring and training junior analysts Working knowledge of current cyber threat landscape (e.g. threat actors, APT, cyber-crime, etc.) Working knowledge of Windows and Unix/Linux Working knowledge of Firewall and Proxy technology Knowledge of malware operation and indicators Knowledge of Data Loss Prevention monitoring Knowledge of forensic techniques Knowledge/experience with penetration testing techniques Knowledge of DDoS mitigation techniques Bonus: Previous experience in a dedicated IT Security Operations Center as an analyst, threat hunter, or penetration tester Experience in an enterprise environment with any of the following: Splunk, Phantom/Demisto, Crowdstrike, Checkpoint Firewalls, TrendMicro, Rapid7 Nexpose/Metasploit Pro, Akamai/Imperva WAF/CDN. Experience in System or Network Administration, Penetration Testing, or Application Development. Security Certifications Preferred (Including but not limited to the following certifications):  Certified Incident Handler (GCIH)  Certified Intrusion Analyst (GCIA)  Certified Network Penetration Tester (GPEN)  Certified Web Application Penetration Tester (GWAPT)  Offensive Security Certified Professional (OSCP)  Splunk Power User and Above  Certified Expert Penetration Tester (CEPT)  Certified Information Systems Security Professional (CISSP)  Networking Certifications (CCNA, etc)  Platform Certifications (Microsoft, Linux, Solaris, etc) This position may require travel.