SAIC, Inc
VOLKEL, NB
Description We are currently seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career with SAIC. In this role you will: • Respond to technical service hardware requests and break/fix incidents of USAF Airmen, civilians, and contractors• Support Dell, HP and other notebook, desktops, and monitors• Resolve end user questions or problems in the areas of functionality and technical troubleshooting• Take responsibility for additional follow-up as required to ensure service is fully restored• Ensure a high level of customer satisfaction throughout the service delivery transaction Qualifications Required Minimum Education and Experience:
• A bachelor’s degree plus 3 years of recent specialized experience, OR; An associate’s degree plus 7 years of recent specialized experience, OR; A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized...