Senior UX Researcher

  • Verizon
  • Atlanta, GA, United States
  • May 30, 2019
Full time Marketing Telecommunications

Job Description

Senior UX Researcher

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

What you will be doing:


At Verizon Connect, our UX team is made up of passionate user experience professionals with experience in user research, usability testing, and design. As a member of our UX team, you will be embedded with the product teams and contribute throughout the entire product development life cycle. Collaboration is key to our success, and user research should be one of many key players in creating a better-connected product experience. You’ll be expected to leverage a variety of qualitative techniques to capture and share research often, and to partner with teams to make sure findings are actionable. We encourage a detail-oriented approach and a sense of autonomy, as you will be expected to be able to think critically and act as leader


Responsibilities:

  • Establish UX research efforts at Verizon Connect (centered around fleet/telematics customers) and disseminate best practices.
  • Manage multiple research vendors/ partners for recruiting, data analysis & completion of research.
  • Develop framework/methodologies for research to understand users, customers & stakeholders.
  • Partner with Verizon marketing, product, design, and development teams to prioritize research opportunities in a fast-paced and rapidly changing environment.
  • Plan/conduct user research and comm unicate results throughout Verizon Connect.

What we’re looking for...

Qualifications:

  • You have a solid track record (7+ years professional experience) of conducting consumer & Enterprise user research and / or user testing and applying insights within a B2C or B2B company.
  • You are an expert in qualitative user research including sampling/recruiting, contextual inquiry, field research and design & user testing using in-depth interviews, surveys and focus groups.
  • You are adept at diverse data analysis techniques for qualitative data & can be dangerous with quantitative data too.
  • You have experience with service design approaches to enable end to end customer journey mapping with product management, UX designers and other researchers.
  • You’re self-directed and collaborative, and you’ll be able to quickly assess company needs to develop and execute a roadmap. You identify key research questions and objectives in partnership with product, design and engineering teams.
  • You are adept at managing multiple research vendors through contracts, statement of works, etc. to partners for recruiting & data analysis.
  • You’re curious and analytical: you know how to ask the right questions and get meaningful data to answer them. You have excellent communication skills and can help tell stories around insights that will help other teams execute on your findings.
  • You carry out research projects with the highest levels of customer awareness and business/brand reputation (especially if you have experience within commercial fleets/telematics).
  • You will partner with a cross-discipline design team (and agencies/vendors) to invent, execute and improve upon breakthrough solutions that our customers love.
  • You have a degree in HCI, Design research, Human Factors, Psychology, Anthropology, or a related subject, and have practical experience in applying insight holistically to better position end-user experiences across a multitude of product opportunities.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.