Technical Enablement Coordinator

  • Splunk
  • McLean, VA
  • Jul 05, 2019
Full time Information Technology Sales

Job Description

Technical Enablement Coordinator

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

As a member of the Vertical Sales team at Splunk, you will work cross-functionally to coordinate enablement for the Industries and Specialization organization and Splunk Partners. We are looking for a Coordinator to help with the publishing and managing of our  training content. The Coordinator will be self-disciplined, organized, and pays close attention to detail with a strong sense of ownership and follow-through. You will be responsible for the processing and presentation of enablement content generated by Industries and Specialization organization and Technical Enablement teams.

This role presents an excellent opportunity for you to play a key role and establish yourself in an exciting, growing and disruptive enterprise technology company. This is a high-energy position in a global company that requires someone who is quick to pick up new skills and can work well with colleagues and customers around the world. 

Responsibilities 

  • Edit and convert technical enablement content (decks, images, audio, video, etc.)
  • Post technical content to Learning Management Systems and Content Management Systems following a standard process
  • Troubleshoot trainee access issues with platform owners
  • Assist with comms distribution (email queueing, Slack posts, Pwny Portal, etc.)
  • Load course attendance
  • Run reports on content consumption
  • Provide assistance to employees enrolled in courses

Qualifications: 

  • You are able to commute to our Tysons Corner office
  • Strong communication skills, verbal and written
  • Ability to manage complex requirements and conflicting priorities
  • Ability to build positive relationships internally and externally, in-person and virtually
  • Thrives on working under pressure in a dynamic environment and stays flexible through organizational growth and change
  • Experience working with Splunk and hands on training with our products preferred 
  • Bachelor’s degree/foreign equivalent in a related discipline or 2+ years relevant experience
  • Strong communication skills with business customers through multiple channels including email, phone, Zoom, Skype, Slack etc.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.