About the Role
At Uber, providing world-class customer support for all of our products is a core feature of our experience.
As the Global Program Manager, Salesforce & Systems, you will help craft the vision for Uber's customer support, account management and sales systems & processes. You will aid Uber's youngest businesses: JUMP and Freight. You will unite our worldwide Product, Operations and Customer Support functions to ensure the user experience is truly customer obsessed from start to finish. You will be responsible for gathering and defining requirements on behalf of our global team to steer the architecture of internal products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on large, global rollouts.
This is a highly cross-functional role, and the ideal candidate is empathetic, data-driven, and a self-starter who is passionate about driving impact through process improvement, teamwork, organization and data analysis.
Delivering the caliber of customer support we expect isn't easy--it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
The role will be based in San Francisco.
What You'll Do
What You'll Need
About the Team
Community Operations is pioneering how Uber manages customer and partner support around the globe. The team you will join has one mission: Make Customer Experience our #1 Competitive Advantage. You and your teammates will champion this mission every day until there is no doubt it's a reality.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.