CDN Performance Engineer- Southlake, TX, United States

  • Verizon
  • Southlake, TX, United States
  • Dec 19, 2019
Full time Telecommunications

Job Description

Job # 536269

What you’ll be doing...

Do you love to troubleshoot and solve problems? Are you interested in gaining a broad exposure to Content Delivery Networks (CDN)? Would you like to work on the world’s fastest, most reliable network ensuring the finest user experience is achieved? Then this position is for you!

As a member of CDN performance team, you will be responsible for constant improvement to the user experience that access content from our CDN partners. You will be working on CDN traffic management, configurations, performance monitoring, capacity management, and escalations from operations or consumer point of view.

This is an opportunity to work in a global network engineering department, on a team that is heavily involved in every facet of improving the overall customer experience. You'll partner closely with other teams to make our services more reliable and performant each day. This is the job for you if you love to investigate problems, solve technical issues, work on a team, and think first about the customer’s experience.

  • Knowledge of CDN best practices and industry standard KPIs and how to measure.
  • Hands-on experience with CDN vendors such as; Akamai, Level3, Limelight, Apple, Amazon, Fastly.
  • Strong knowledgeof Content Delivery Networks, Media acquisition/packaging/delivery and OTT concepts.
  • Work with CDN partners and other engineering groups to verify performance and coordinate responses to any incidents where KPIs were violated.
  • Develop and monitor CDN performance and metrics.
  • Enhance CDN monitoring and performance tools.
  • Lead and manage initiatives and projects to develop new CDN performance solutions.
  • Develop solutions and test guidance to satisfy technical requirements that address management, scalability, performance and redundancy.
  • Define, document, and communicate standards for managing CDN performance.
  • Engage in the forward-looking planning and decision-making process to ensure the CDN product is in a continuous improvement cycle to support the business strategy.
  • Relevant Systems and Network Administration experience involving how infrastructure hardware and software interacts with each other.
  • Scripting experience in Python & Bash, automation in Ansible or relevant technologies.
  • Experience in Splunk and/or creation of Splunk dashboards or related software tools.

What we’re looking for...

Contributes to the overall strategic vision of the Content Delivery Network (CDN) organization to analyze requirements and design/test solutions in an end-to-end environment. Recognized across the organization as a performance subject matter expert on CDN technologies and sought as a resource for resolution of complex problems. Undertakes multiple highly complex CDN projects and will require coordination across multiple business units. This position will specifically be focused on the performance of platforms involved in the direct serving of content across multiple CDN vendors.

Ensuring all CDN partners meet minimum requirements for reliability/resiliency, including definition and monitoring of CDN performance KPIs. Evaluating potential CDN vendors and making recommendations for CDN performance within the Direct-to-Consumer business unit. This is a senior level position and we are looking for a minimum of six or more years of experience in a CDN related field.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree or Master’s degree in Computer Science/Engineering.
  • Protocols: DNS, SNMP, HTTP/S, TCP, UDP, BBR, DHCP, SSL, QUIC, Anycast; Adaptive Streaming (DASH, HLS, HDS, Smooth) with knowledge of future protocols.
  • Software: NGINX, Varnish, LUA, Python, Jenkins, Kafka, SQL, XML.
  • Excellent documentation/technical writing skills.
  • Strong troubleshooting skills.
  • Strong communication skills.
  • Willingness to Travel.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.