What you’ll be doing...
You will function as an Ops specialist for physical and virtual platforms in a fast-paced environment providing application support and IMS Call flow expertise in support of the One Talk platform. Your primary function will be to provide production support for One Talk services to include ECS, Presence, CM Proxy and Cloud NMS. This includes software and configuration change deployments and process improvements.
As primary production support, you’ll take charge of issues that arise and lead calls with multiple parties to ensure issues are resolved quickly and we continue to provide a high level of reliability to our customers. Overseeing the reporting of service KPI and analytics for the new and existing services related to One Talk, you’ll ensure the applications are healthy and engage the vendor to resolve anomalies as they arise. You’ll partner closely with One Talk engineers to deploy detailed project plans and ensure service reliability. You should have hands-on experience at an operational level demonstrating expertise in (Linux/OpenStack/Application Deployment/Programming) as well as debugging techniques for the application and system.
What we’re looking for...
You'll need to have:
Even better if you have:
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.