What you’ll be doing...
The Principal Consultant is a senior level Professional Services engineer. In this role, you'll typically engage the senior executive level within the strategic client base. You'll exercise considerable judgment in developing methods, techniques, and evaluation for obtaining results. As such, you'll frequently work with the department head level for the top segment of the customer base when solutions to identified business problems require custom design development. Supported customers may have a globally dispersed infrastructure. The Principal Consultant communicates technical considerations and impact of custom solutions to clients’ Identified business problems to key stockholders and decision makers. You'll collaborate with clients’ Technical staff to ensure alignment and congruency between the client's infrastructure and proposed custom solutions in order to effect a seamless integration and implementation of technologies. You'll lead and manage multiple projects of medium duration and accomplish your work without direction.
Responsibilities associated with the position include:
What we’re looking for...
A Contact Center Services ("CCS") Genesys Engineer is a Professional Services Senior Consultant and is viewed by the customer as a subject matter expert responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving the Genesys suite of products.
You’ll need to have:
Even better if you have:
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.