Job # 540838
What you’ll be doing...
The IoT Service Management team is responsible for availability, reliability, performance and capacity of IoT applications and end-to-end IoT services. The IoT Availability group within this team is responsible for centralized trouble-shooting of highly complex IoT service and application issues to ensure high availability and reliability of the service to our customers. The team manages and resolves issues generated from automated alarms, customer facing Support teams and internal Product and Development teams. Utilizing their knowledge of IoT service architectures, call flows, support models and processes they analyze the issues to either resolve them or engage and coordinate amongst internal SME teams as needed to assist with issue resolution. All issues are tracked and managed to resolution to meet service level targets including escalation as needed. They create and continuously update knowledge base data and Return-To-Service (RTS) documentation used to troubleshoot and resolve IoT service and application issues to improve the efficiency and speed of resolution. Individuals are needed with technical and analytical experience as well as excellent interpersonal skills and an ability to collaborate with, motivate and drive teams across several organizations to achieve a collective goal. 24x7 on-call availability is a requirement.
What we’re looking for...
You’re tech savvy, and well-versed in all things telecommunications. Working independently is as comfortable for you as being part of a team. No stranger to a fast-paced environment, you manage multiple assignments, and competing priorities while staying focused on important deadlines. As a strong communicator, you can quickly build relationships with a diverse range of people and explain complex technical issues in a way that everyone can understand.
You’ll need to have:
Even better if you have:
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.