Experience Design Lead (Digital Products)

  • Accenture Federal Services
  • NY - NEW YORK
  • Mar 23, 2020
Full time Information Technology

Job Description

Job Description

We Are:

Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

 

Digital Products creates value for our clients, their employees, and their customers. We design and build software that changes the way people work and live. Our team collaborates across studio locations in Boston, Chicago, Houston, New York, and Seattle with 300+ employees across the US and Canada. With expertise in product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring clarity to any omni-channel product vision.

 

Job Description:

You’re at the top of your game and instrumental in guiding the entire craft development and delivery output for the design team. Principals provide a creative vision not just for the projects, but also a majority of the department's creative output. They establish processes and practices for realizing that vision and set the bar for quality. They contribute to the development of the team's design-based engagements and internal experience principles; and then ensure that those are appropriately interpreted through the team's work.

Principals act as the voice for their teams, internally with other departments and company initiatives, as well as externally with clients and within the industry. They are the staunch defender for their team members, the champion of the department's values and the one of the visionaries for the future of the team.

 

You thrive working in a fast-paced, dynamic environment, and relish acting as a mentor to more junior designers. You inspire confidence immediately with a client and are brought in for more challenging or advanced clients, to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You’re an organized project team player with the ability to iron out an amorphous process and effectively lead the team’s deliverables, responsibilities and schedule.

 

The work:

  • Ensure best practices are upheld on a project level or within individual mentorship of other designers for their project
  • Conviction to champion your perspective while successfully collaborating with other points of view
  • Guides the team in the visual direction, style, and methodology
  • Lead Designer on simultaneous engagements, overseeing the creative output of a project team or client engagement
  • Manages the operations of a project's creative team by setting priorities, assigning resources, and ensuring project goals are achieved
  • Lead by example through high engagement and collaboration in group or individual settings and mentorship
  • Monitor and drive a project team to utilize the best and latest methods and tools in order to be competitive in the industry
  • Offer counsel to clients on a consistent basis and are often seen as a part of “their” team
  • Comfortable leading and providing structure to potentially amorphous or evolving processes
  • Lead the team’s deliverables, responsibilities and schedule while maintaining the integrity of design process
  • Comfortable working as a solo-designer, team member, or team lead
  • Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects
  • Have a Human Centered Design approach in solving user needs with deep customer empathy
  • Explain and sell design decisions to clients and stakeholders
  • Apply design thinking to create world-class digital experiences across multiple platforms and channels, by bringing together user needs, business goals and technical realities
  • Translate concepts into designs that illustrate simplicity despite system complexity
  • Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping 
  • Work directly with customers, peers and creative leads to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts
  • Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
  • Work closely with development teams to ensure that design specifications are implemented
  • Participate in and contribute to Project Debriefs, project templates and design POV’s.
  • Still be hands on in helping develop wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials
  • Help shape opportunities including estimating, scoping, resourcing and RFP and or BD responses.

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Qualifications

Here's what you need:

  • 6+ years experience in digital design
  • Bachelor’s degree in Graphic Design or related field in Information Design, Interaction Design, Human Factors or equivalent (minimum 12 years) work experience

Bonus points if:

  • You're experienced with driving and applying user-centered design processes while working collaboratively with external clients and their customers, along with cross-functional teams including engineering, product management and user research
  • Composed in high-pressure situations with a “big-picture” perspective on how to handle those
  • Comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Sketch, Axure, the Creative Suite, and other relative design tools
  • Master of Sketch, Zeplin, and the Creative Suite
  • You have a willingness for reasonable business travel to work with onsite teams and clients 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women