Building Operations and Hospitality Lead - Austin

  • Accenture Federal Services
  • Mar 24, 2020
Full time Information Technology

Job Description

Job Description

Organization: Corporate Functions/Workplace Management & Service Solutions
Location: Austin, TX
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
The Austin office is in the heart of downtown. It is place where clients co-create, collaborate and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation and event production).
The Building Operations Lead role is accountable for the management and workplace operations for our Austin Innovation Center. This includes hospitality and customer services, client welcome experience, employee events (Fun Fridays, volunteer opportunities), catering and meeting/event production. This role is responsible for: space utilization management, as well as facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics. This role will work closely with the Austin Metro Lead and office executives to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations.
Following are the key responsibilities of the role:
  • Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility.
  • Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.
  • Set, drive and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.
  • Plan, manage and account for Workplace service delivery, daily office operations and operating budgets within the areas of responsibility.
  • Design and implement programs/processes to deliver performance improvements to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy.
  • Manage key relationships with external service providers (negotiate and manage contracts) and act as a point of contact for vendors and landlords.
  • Manage key relationships between Workplace Solutions and internal leadership, stakeholders, other customer groups, and vendors to ensure correct alignment with business priorities.
  • Provide leadership, direction, development and supervision of team and provide support of and input to human resources processes including career development, training development, salary reviews, recruitment processes and performance management.
  • Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services.
  • Conduct quality assurance checks to ensure service standards are being met.

This role must be located in Austin, Texas.



Basic Qualifications:
  • High School Diploma/GED (±11 years)
  • Minimum of 5 years of customer service experience

Preferred Qualifications:


  • Bachelor’s Degree/College Degree
  • Demonstrated ability to manage relationships with key stakeholders and interact with executives at all levels
  • Demonstrated ability to lead and supervise teams
  • Experience managing and executing multiple priorities simultaneously
  • Advanced knowledge of MS Outlook
  • Intermediate to advanced knowledge of MS Office (Word/Excel/PowerPoint)
  • Comfortable with using social media, collaboration tools, apps as well as learning new tools/technology
  • Experience maintaining vendor relationships
  • Knowledge of office operations, service delivery and executive support.
  • Experience with performance management and developing talent
  • Previous experience providing executive support and/or operations/facilities experience
  • Experience reviewing and procuring vendor contracts

Professional Skills:

  • Excellent communication (verbal and written), interpersonal, and problem-solving skills
  • Critical thinking skills – ability to multi-task
  • Embraces & thrives on change
  • Ability to think and lead proactively
  • Highly responsive, flexible and adaptable
  • High level of professionalism
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.