Lead Automotive Technician - Los Angeles (Figueroa)

  • Lyft
  • Los Angeles, CA, USA
  • Apr 20, 2020
Full time Transportation

Job Description

At Lyft, the community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft understands that the future of a seamless, amazing mobility experience requires more than a great app and great drivers. It also requires a great vehicle. This is why we’ve reimagined our Driver Hubs to include new vehicle services that will not only improve the experience for our customers, but also reduce some of the challenges that come with being a driver. Our in-house Driver Centers, where drivers will get high quality, affordable maintenance and repair with lightning speed will be building out quickly. 

As the Lead Automotive Technician, you will report into the Vehicle Service Manager and you’ll be responsible for the development and successful implementation of vehicle standard operating and technical procedures, workflows, trainings, etc. for our entire service technician team. The ideal candidate will be a skilled technician and leader from the automotive service industry and have a deep understanding of automobile repair as well as working to standard procedures and processes. Our focus is on doing all work, exactly right, the first time. This thoughtful approach requires someone with logical planning skills and a resulting systematic approach to getting things done. Our Lead Automotive Technicians are our primary resource in, solving problems and delivering the highest quality work for our vehicle services.

Responsibilities:

  • Act as the highest quality vehicle maintenance, diagnostic, and service technician
  • Perform all diagnostic and repair procedures including driver interactions at intake and final inspections
  • Execute against and lead our technician teams in the achievement of our KPIs and practices
  • Create documentation of repair plans and initiate parts ordering as needed
  • Lead our technician team in the ongoing development of our service center operating system, its continuous improvement, and its resulting performance
  • Support the creation and implementation of our standard process and problem-solving methods for our vehicle service technicians and administrative service teams
  • Coach and continuously develop our local technician teams in their development; including mentoring and certifying their technical skills and capabilities
  • Clean and detail vehicles, as needed
  • Maintain a clean and safe work environment on a continuous basis and comply with Lyft’s repair, safety, and regulatory guidelines 
  • Maintains and executes system standards and visual management
  • Achieves ongoing technical and process training and certification
  • Responsible for performing and documenting daily equipment inspections and ensuring equipment is ready for use
  • Operate a variety of hand, power, and shop tools
  • Partner with team members to drive efficiency and resolve complex issues

 Experience:

  • 6+ years of experience in the automotive service including technical repair, diagnostic and teaming
  • OEM, ASE, or ICAR certifications preferred 
  • OBD II Diagnostics
  • Experience managing/developing a team preferred 
  • Have led, worked or apprenticed in a process-centered business operation
  • Strong systemic problem-solving capability and skills  
  • Expert knowledge and experience in automobile repairs
  • Trained in restraint system diagnosis, replacement, and reprogramming (ICAR preferred)
  • Must have a basic level of computer proficiency
  • Must have a valid unrestricted driver’s license
  • Have and maintain a satisfactory driving record and be insurable under Lyft's policy
  • Ability to lift 20lbs
  • Ability to use basic hand tools
  • Capable of standing, walking, and completing physical activity ~8 hours per day

Benefits:

  • Brand new, state of the art equipment provided
  • Great medical, dental, and vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides