• ICF
  • Woodlawn, Maryland, United States of America
  • Apr 23, 2020
Full time Professional Services

Job Description

  • Incentive Technology Group (ITG) the newly acquired digital transformation and IT modernization division of ICF International is seeking a ServiceNow ITOM Implementation professional with a strong functional background in Service Mapping, SAM, Event Management, Cloud Orchestration, and Operational Intelligence at our Woodlawn, MD location.

    Required Skills:

    • 5+ years experience developing on the ServiceNow platform

    • ServiceNow experience should include support in end-to-end implementation milestones including requirements gathering, sprint planning, sprint reviews, and user acceptance testing ; proven development skills including scripting, platform configuration, design, and deployment.

    • Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence and Orchestration. 

    • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS a plus

    • ServiceNow Certified System Administrator (CSA) required 

    • ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired

    • Excellent communication skills

    • US Citizenship; must be eligible for Public Trust Clearance

    Preferred Skills:

    • ITOM experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration) 

    • Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)

    • Experience supporting implementation efforts using the Agile/Scrum methodology

    • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

    • ServiceNow Certified System Administrator is required

    • ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred

    • ServiceNow Certified Developer Certification is a plus

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Maryland Client Office (MD88)