Video Teleconferencing (VTC) Facilitator - (INT00006X)

  • Jacobs
  • United States-North Carolina-Fort Bragg-20315-EFBR
  • Apr 30, 2020
Full time Construction

Job Description

Description
 

Mission Statement

USSOCOM's mission is to “Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.”  As a member of our team, you will partner with SOF military and civilian members to directly support this mission by providing world-class Information Technology services and support that connect over 60,000 users around the world.

 

Job Description

AV/VTC Facilitators require excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections.  VTC Facilitators must have expertise in scheduling VTC sessions in VTC bridges, hands-on experience with debugging the interoperation of VTC end points, as well as experience setting up and troubleshooting AV equipment (displays, microphones, sound boards, etc.).

 
Typical Duties
  • Schedules, de-conflicts and coordinates VTC room usage
  • Support end user training and troubleshooting
  • Troubleshooting hardware and network and bridge connectivity issues
  • Supporting AV requirements for Command events and ceremonies
 
Qualifications
 
Required Clearance: TS/SCI
Required Education:  None
Required Experience:
Years: 4
Description: supporting and troubleshooting AV/VTCs equipment in Government environment, as well as troubleshooting and fixing AV/VTC hardware and software.
 
Required Certification: None 
 
Preferred Qualifications: None

Essential Functions
Work Environment
  • Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
  • Work assignments vary based on client requirements.
  • Work may include travel with the military to participate in exercises in austere conditions
  • Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.
Physical Requirements
  • Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
  • Climbing, working at heights and in small confined spaces such as under raised floors, inside closets and server racks. Must be able to sit, stoop, kneel or crouch for long periods of time.  Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Lift and transport equipment up to 50 pounds.
Equipment and Machines
  • General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Servers, switches, routers and other computer equipment that supports the network environment.
  • Operating hand tools, power tools, ladders and test equipment.
Attendance
  • Regular attendance in accordance with established work schedule is mandatory. 
  • You may be asked to continue performance in support of a war, contingency, or exercise
  • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
  • Shift Work may be required to support operations.  It is important to be able to work any shift/designated hours required. 
  • Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions
Travel
  • Continental and Oversees travel may be required.  It is important to maintain a current passport.
Other Essential Functions
  • Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
  • Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. 
  • Candidate must be able to interface effectively with individuals at all levels of the organization.
  • Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area.
  • The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
#SITEC #I2S
 

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Learn more about your rights under Federal EEO laws and supplemental language.

 

Primary Location

: United States-North Carolina-Fort Bragg-20315-EFBR

Travel

: Yes, 10 % of the Time

Job Posting

: Apr 22, 2020, 8:33:21 PM

Job

: Information Technology

Job Type

: Experienced
Job Classification: Full-Time Regular

Work Locations

: 
20315-EFBR 
Reilly St & Macomb St 
 Fort Bragg 28307