Senior Service Designer - 2271

  • Steampunk!
  • McLean, VA, U.S.
  • May 05, 2020
Full time Design Government Information Technology

Job Description


Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is looking for a Senior Service Designer with an appetite for taking on new challenges.


Who We Are

Steampunk is the explosive collision of human-centered design and traditional government contracting. An employee-owned company with a startup mindset and time-tested approaches tailored for the federal government, we’re passionate about creating solutions that are impactful, practical, scalable, and most importantly, that meet our clients’ ever-changing needs. At Steampunk, we believe in disrupting the status quo and setting the pace in the ecosystem of government contractors, while creatively improving tried-and-true methodologies. We believe in empowering our people to find innovative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.


While good design makes for a good product, we believe human-centered design makes for an excellent one.


Why Steampunk?

Our people are the very core of what we do; their expertise and hunger for new and exciting challenges fuel our relentless pursuit of mission success. As part of our team, you’ll test the status quo, explore new boundaries, and set the bar high for how government clients expect to engage with contractors.


Because we value our employees’ work/life balance (and believe those who work hard deserve to play hard), we offer a very competitive benefits package, including telework/flex scheduling, health/dental with orthodontics/vision insurance upon hire, paid time off with a sell-back benefit and carryover option, 11 Federal Holidays, 100% paid military leave, 100% 401(k) plan match upon hire, professional development/education reimbursement, all flexible spending accounts, and more. 


We believe effective teams are powered by diverse perspectives, backgrounds, and experiences. To that end, Steampunk is an equal opportunity employer committed to promoting diversity of race, gender, sexual orientation, religion, ethnicity, national origin, disability status, and protected veteran status, amongst our ranks.  Additionally, we participate in the E-Verify program.





As the Senior Service Designer, you will:

  • Be responsible for the quality of all deliverables across a variety of projects.
  • Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
  • Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of the service design offering
  • Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorming and external design events.
  • Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
  • Create “focused innovation” that balances the client’s business needs while meeting their goal of improved user or service experience
  • Create design briefs based on project proposals and client feedback.
  • Have an understanding of how user research should be integrated into a project
  • Embrace and harness new technologies.


  • Bachelor of Arts
  • 6 years delivering interface and service design solutions for various clients
  • 12 years of work experience (any field)
  • Strong leadership & hands on experience with design tools
  • Experience bringing a strategic perspective across a variety of work streams
  • Strong influencing, negotiation and communication skills, both written and verbal
  • Storytelling and a relationship building skills
  • Excellent presentation skills.
  • Strong client communication skills
  • Experience developing rapid prototypes
  • Ability to obtain a U.S. government security clearance.
  • Experience working on a cross functional Salesforce implementation team
  • Experience developing and delivering prototype solutions
  • Experience managing multiple teams and design efforts simultaneously