Claims Associate - Weekend - Phoenix, Arizona

  • Uber
  • Phoenix, Arizona, USA
  • Jul 06, 2020
Full time Transportation

Job Description

About the Role

As a US Claims Associate you will investigate, manage and submit claims for compensation that occur throughout the region in connection with the Uber app. You will also work in collaboration with our third-party insurance partners with a focus on prompt routing and escalation of claims. You will report to our Claims Lead in Phoenix, Arizona. Are you ready to Uber On?!

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

This is a Friday - Monday weekend shift (4 x 10 hour shifts). There is a shift differential added for working the weekend role.

What You'll Do

  • Multitask through various internal systems and use critical thinking abilities to create a first notice of loss package for our insurance carriers
  • Submit new claims and supporting materials electronically in order to assist our insurance carriers in their handling of the claim
  • Gather and verify loss information

What You'll Need

  • 1-2 years customer service experience
  • Insurance experience preferred
  • Experience in a customer facing, high volume production driven environment
  • Ability to maintain quality in a fast paced environment
  • Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals.
  • Extraordinary attention to detail
  • Ability to learn and apply claims policies and procedures

About the Team

The Phoenix Claims team consists of approximately 30 claim professionals. Our Phoenix team works closely with the Claims team in San Francisco and throughout the globe to ensure operational excellence, quality claims management and the delivery of superior customer service

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.