Manager, Central Operations - Chicago, Illinois

  • Uber
  • Chicago, Illinois, USA
  • Jul 06, 2020
Full time Transportation

Job Description

About the Role

This leader will be responsible for ensuring cross-functional success of Uber Freight's tracking program, one of our key overall business priorities. Tracking is a core function of Uber Freight's value proposition to shippers and carriers and it is critical that we deliver a best-in-class experience. Success in this role means delivering an industry-leading tracking experience for our customers.

Responsibilties Include:

  • Managing a team of 20 analysts, PMs, and support reps responsible for day-to-day tracking operations
    Partnering with our Product and BD teams to step-change tracking automation over the next 6-12 months
  • Developing and executing mission critical strategic programs, such as carrier policies and incentives, touch reduction experimentation, ELD operationalization, BPO management and workforce management
  • Creating the next generation business logic for all operational tracking to exceed customer needs with limited bandwidth

What the Candidate Will Need / Bonus Points

  • Strategic mindset: This individual will need to tie together elements of operations, product and BD to deliver a best-in-class experience. They will also need to consider unique shipper and carrier characteristics to maximize outcomes via product, policies and processes
  • Leadership: You will be responsible for managing a large team of diverse individuals. You will also be the face of the overall tracking program across several cross-functional teams. It will be critical to align and lead these disparate areas
  • Set Vision & Operationalize: There is a significant amount of resourcing dedicated to Tracking across Uber Freight. This individual will need to clarify the vision and execute flawlessly

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.