Cloud Business Operations Analyst - San Francisco, CA

  • Splunk
  • San Francisco, CA, USA
  • Jul 07, 2020
Full time Information Technology

Job Description

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

We are looking for an upbeat self-starter to serve as our Operations Analyst for all tasks executed by the team, located in San Francisco, CA. This candidate has several years of experience in an operations team and in delivering software as a service. The ability to organize chaos into repeatable operating procedures, collaborate with partners across a multitude of functions, and adapt with our changing and growing business processes will be essential to success in this role.

Splunk Cloud is an exciting and fast-paced organization where you will have the opportunity to lead tangible and scalable change. This team links business goals with operational procedures to create a cohesive customer experience. From this strategic position, we combine technology, integration, and business goals to improve processes from end to end.

As our Operations Analyst you will work closely with the Cloud Delivery Manager and extended Delivery Team to ensure daily operations are executed timely, accurately and efficiently and you will define operating procedures in order to enable the team and support our growing customer base.

Responsibilities

  • Support day to day business operations, ensuring all processes are executed efficiently
  • Execute operational processes that require additional validation, approval or bandwidth as needed
  • Support the successful selling, quoting, and processing of Splunk Cloud deals
  • Ensure the Cloud customer data model is complete, accurate and current
  • Be a subject matter expert on internal reporting, productivity tools (SFDC, Jira, Confluence, Email, Slack), the sales process, and other internal workflows
  • Act as the CRM backlog manager, performing updates to Cloud data and enhancing system flows executed by Delivery Team as needed
  • Review all runbooks for accuracy and clarity, ensuring the appropriate documentation of SOPs and policies
  • Set up tools accurately to simplify workflows and perform a runbook overhaul to diagram processes, generate templates and implement consistency of information and presentation

Requirements

  • Familiarity with delivering a SaaS solution and utilizing SaaS technologies
  • Familiarity with Splunk usage and reporting
  • Understanding of SFDC data models and objects (cases, entitlements, opportunities etc.)
  • Understanding of Atlassian tools (Confluence, JIRA).
  • Experience with salesforce reporting, with infographics (or data visualization) and data manipulation
  • Experience generating technical documentation
  • Strong communication and organization skills with the abilities to state sophisticated concepts succinctly and to optimally operate in a fast-paced high-growth environment with minimal guidance
  • Eligible to work in the United States without company sponsorship

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.