Help Desk Specialist - Top Secret clearance - (MIS0000H4)

  • Jacobs
  • United States-Virginia-Chantilly-20357-VA91
  • Jul 10, 2020
Full time Construction

Job Description

Description

 

Jacobs is hiring a Help Desk Specialist in Chantilly, VA.

  • Provide continual first-level technical and analytical helpdesk support to on-site and off-site users Monday-Friday between the hours of 6am-9pm EDT/EST
  • Triage, log and respond to calls, emails, in-person visits and tickets to the help desk
  • Provide technical and analytical application support to users; troubleshoot issues and provide root cause analysis; escalate technical issues by priority, work with system administrators, software developers and test engineers to resolve issues
  • Create a knowledge base of issues and resolutions relative to help desk interactions
  • Become highly familiar with the application and environment in order to efficiently resolve customer support requests
  • Be flexible; be able to work in an operational environment where priorities change frequently

 

 

 

 

 

 

#LI-KC1

 

#CJPOST

 


Recruiting point of contact: Kathleen.ciliberti@jacobs.com

 

 

 

 

 

 

 

 

 

 

 

 

Qualifications

 

  • 2 years of help desk or customer support experience
  • Experience providing continuous support to users and critical operations monitoring and escalation.
  • Demonstrated knowledge of customer service and customer support principles and methods.
  • Sound customer acumen.
  • Strong interpersonal skills.

 

Essential Functions

 

Physical Requirements

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

 

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

 

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

 

Attendance

 

Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language. 

Primary Location

: United States-Virginia-Chantilly-20357-VA91

Job Posting

: Jul 6, 2020, 7:02:52 PM

Job

: Aerospace

Organization

: CMS

Job Type

: Experienced

Job Classification: Full-Time Regular

Work Locations

20357-VA91 

Customer Site 

 Chantilly 20151

Capabilities: Aerospace Technology and Defense Programs and Facilities