The Deputy Director leads capacity building implementation efforts for the Capacity Building Center for States. The successful candidate is an experienced leader/manager who will actively partner with the Children’s Bureau (CB), other CB supported TA providers, and other Capacity Building Centers to lead an experienced team working with public child welfare jurisdictions to improve outcomes for children, youth and families. The successful candidate shall possess demonstrated experience providing consultation and technical assistance to support organizational capacity building, including the need for training and/or technical assistance.
- Provide strategic, practical leadership, and direction for all program services across the project
- Identify client needs and those of target audiences to ensure high quality, effective products and services that are responsive to those needs
- Translate, articulate, simplify and communicate complex knowledge and skills to target audiences with different levels of expertise
- Serve as a trusted advisor to the client. Act as the primary point of contact for the client and provide prompt, comprehensive response to all client needs and requests
- Oversee the design and delivery of expert training, coaching and consultation based on evidence-based practices that provides public child welfare agencies with tools to meet the diverse needs of children, youth and families involved in the child welfare system
- Supervise the development and dissemination of online training resources and the use of online engagement tools including social media
- Build and maintain strong, positive working relationships with the client’s partners and stakeholders, , including lessons learned and new and innovative TA methodologies to build capacity within the child welfare system
- Develop, manage, and retain a team of highly skilled, culturally diverse, and experienced multi-disciplinary and specialized staff Successfully assist in managing a multimillion dollar project budget and provide responsible stewardship for all project resources including routine program and fiscal reporting
- Ensure that work occurs in an environment of continuous quality improvement (CQI) and Quality Assurance
- Work closely with CB staff and other CB-funded entities. Integrate efforts with CB-supported centers. Work with CB on strategic goals to influence activities of all service components.
- Ensure effective communication and collaboration with CB-funded evaluator.
- Master’s degree in Social Work, Public Administration, Psychology, Public Health, Social Policy, Jurisprudence
- 12+ years professional work experience with a minimum of 10+ years of experience training/technical assistance provision in public child welfare
- 7+ years of demonstrated project management experience, including client relationship management, staff supervision, and budget management in a contract consulting environment
- 5+ years of managing large, complex systems and/or capacity building projects, including needs assessment, planning, design and delivery, monitoring and evaluation community partnerships, and program evaluation
- Minimum of 4 years of experience designing and implementing strategic planning, process and performance improvement, communications and change management
- Minimum of 3 years of experience in a federal environment
Preferred Skills and Experience
- Demonstrated jurisdictional experience with compliance of the major provisions of child welfare laws, including the Family First Prevention Services Act (FFPSA), immediate and long-term implications for child welfare systems, and implementation needs and challenges.
- Demonstrated expert-level knowledge of the Child and Family Services Reviews (CFSR) process (including Program Improvement Plans), Child and Family Service Plans (CFSPs), and other child welfare monitoring reviews, how they relate to child welfare outcomes, and data-driven decision-making
- Demonstrated ability to balance client needs against project budget, while ensuring maximum efficiency of resources and return on client investment
- Ability to build and maintain strong stakeholder relationships and balance multiple perspectives/needs
- Extensive and progressively responsible experience working within the child welfare system
- Expertise with child welfare information systems
- Expertise in state and federal legislative processes (e.g., rule-making, working with legislators)
- Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs
- Comfort and experience with operating in an outcome oriented environment
- High level of attention to detail and flexibility to adjust to last-minute requests and changing priorities
- A high degree of adaptability, comfort in establishing new directions and the ability to manage and adapt to change
- Exceptional experience with multi-sector project management, with a focus on training, coaching and consultation.
- Knowledge of opportunities and approaches to cross-system collaboration and partnerships
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to multitask and maintain high-quality results in a fast-paced environment
- Excellent verbal, interpersonal and written communication skills
- Strong interpersonal skills and the ability to build and maintain positive, productive, and respectful relationships with a diverse range of people
- Values diversity by creating an environment that respects and includes difference, recognizing the inclusivity maximizes the opportunity for positive outcomes for children, youth and families
- Oversees projects and products with attention to cultural diversity and integration
- Demonstrated, outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy
- Proficient with MS office applications (i.e. Word, Excel, and PowerPoint)
Working at ICF
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