Interested in joining our growing team of Disaster Recovery experts in Florida - Bay County as a Housing Recovery Center Manager?
This position is responsible for managing and supervising case management staff at assigned housing recovery centers to support a program funded by the US Department of Housing and Urban Development (HUD) Community Development Block Grant-Disaster Recovery (CDBG-DR) funds. The case managers will provide application intake services and application case management, with a focus on customer service.
Must have or can quickly develop knowledge of Florida’s CDBG-DR Housing programs—including federal, state and local guidelines, regulations, policies and procedures—for homeowners. Capacity to learn staff roles and responsibilities as well as other federal, state, and private non-profit disaster recovery assistance and programs. Ability to listen, elicit and evaluate information, interpret terms, and resolve conflicting statements. Knowledge of intake and case management services and best practices.
- Manage the operation of a housing recovery center and/or mobile site, ensuring that the operations run efficiently and effectively to provide the highest level of customer service to the housing recovery program applicants.
- Assist in recruiting, hiring, and training a team of case managers.
- Supervise and evaluate the center support staff and case managers; provide guidance and assessment of staff as needed.
- Track and report team performance metrics, and ensure case management staff meet expected program outcomes.
- Manage schedule and timesheets for staff.
- Adhere to compliance with all applicable rules and regulations; maintain discretion and confidentiality of information and applicant data.
- Effectively utilize all available resources.
- Monitor and assist in maintaining all applicant files; conduct routine reviews of applicant files and provide feedback to case managers
- Meet regularly with support staff and case managers to keep abreast of issues specific to staff and applicants.
- Ensure support staff and case managers are aware of policies and procedures, including changes and other related information.
- Provide reports, status, and identified trends to make recommendations on necessary changes to policies and procedures, if needed.
- Participate in community meetings and other activities to promote the program services and information provided at the housing recovery center.
- Ensure that the center is kept clean, tidy to contribute to the welcoming atmosphere of the center, and that all necessary supplies are in stock and office equipment is operational.
- Develop and sustain a level of professionalism among all staff and applicants.
- Perform other duties as required.
QUALIFICATIONS / SKILLS
- College Degree or 4 years equivalent experience.
- Minimum 3 to 5 years of experience working in the following areas in a management role: disaster recovery program management, Social Services Block Grant (SSBG), HUD CDBG, CDBG-DR, and/or FEMA disaster recovery programs.
- Supervisory experience preferred.
- Ability to effectively manage emergencies and de-escalate difficult situations, and to respond in a professional manner in all situations.
- Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly with attention and focus to detail.
- Strong written and verbal communication skills.
- Creative problem-solver with ability to come up with innovative solutions to day-to-day challenges.
- Available to work a flexible schedule that can accommodate evenings, Saturdays, and holidays at housing recovery centers and/or mobile sites.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
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