Integrated Service Desk Team Lead IRES - HSV - (AER00050B)

  • Jacobs
  • United States-Alabama-Redstone Arsenal-20348-RDST
  • Jul 15, 2020
Full time Construction

Job Description


Description of Duties:

The Integrated Service Desk Team Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

  • Conduct day-to-day administration of hardware, software, network and users.
  • Conduct day-to-day management of the team, to included Staffing, Scheduling, Training and Performance evaluations.

  • Ensure consistent technical direction and understanding between Operations Leadership and the Integrated Service Desk (ISD) team members.

  • Coordinate with Leadership, Project Managers, and other Roles in the Agency to support project and event objective.

  • Provide management of a team of ISD Personal across the enterprise.

  • Help ensure the government's technical direction is consistently implemented throughout geographically distributed sites.


This position will be filled at Redstone Arsenal, Huntsville, AL.


This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.


Resumes, in month and year format, must be submitted with application in order to be considered for the position.  The selected candidate will be assigned as an employee for Jacobs or one of the following teammate companies: HX5, GCS, ERC, MEIT or Aerodyne.



Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 12 years of general experience; Associate’s degree and 10 years of general experience; Bachelor’s degree and 8 years of general experience; Master’s degree and 6 years of general experience.

  • Must have at least 6 years of directly related experience in Customer Support
  • Must have a current DOD 8570 IAT level II standard (e.g.  Security+, Systems Security Certified Practitioner)

  • Must have an active DoD Secret Security Clearance

Desired Requirements:

  • Experience on the IRES Contract
  • Experience in the Customer Support Branch


 Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language. 

Primary Location

: United States-Alabama-Redstone Arsenal-20348-RDST

Other Locations

: United States-Alabama-Huntsville


: Yes, 10 % of the Time

Job Posting

: Jul 14, 2020, 1:07:44 AM


: Information Technology



Job Type

: Experienced
Job Classification: Full-Time Regular

Work Locations

5225 Martin Road 
 Redstone Arsenal 35898
Capabilities: Design