Complex Director of Marketing & eCommerce- Beverly Hilton and Waldorf Astoria Beverly Hills - Beverly Hills, California, United States

  • Hilton Worldwide
  • Beverly Hills, California, United States
  • Jul 27, 2020
Full time Restaurant-Food Service

Job Description


Reporting directly to the General Manager, this role oversees all Marketing Planning & Execution strategies for a complex of two hotels: Waldorf Astoria Beverly Hills and The Beverly Hilton. Responsible for the development, management, execution and measurement of all aspects of marketing/branding strategies including but not limited to: Marketing Budgets, Social Media, Websites/Content, SEO, Digital & Print Advertising, Collateral, Video/Photography Assets. In addition, this role will be responsible for networking with local resources in the community to promote the hotels and manage public relations initiatives to leverage and increase the hotels awareness and position the hotel in the market. The Director of Marketing & eCommerce will work alongside the Director of Sales & Marketing and Director of Revenue Management to achieve budget, increase revenue, and hit market share targets.


The Director of Marketing & eCommerce may also act as a liaison between the hotel and regional support, outside agencies and contracted vendors/service providers. This role requires extensive and regular interaction and collaboration with hotel’s Director of Sales & Marketing and the Director of Revenue Management.


An extensive background in brand positioning and eCommerce will be essential to drive success in this role.


Keys to Success


  1. Builds a close alignment with on-property, regional, and brand marketing teams.
  2. Aligns strategic marketing KPIs and set goals in partnership alignment with the General Manager.


  1. Develops a comprehensive strategic marketing plan inclusive of relevant hotel positioning to effectively deliver engaging messaging to an ideal targeted customer focused on driving commercial metrics.


  1. Analyzes marketing and digital performance in alignment with the Director of Revenue Management to make data-driven decisions on budgets and strategic and tactical executions.


  1. Strong project management skills, with the ability to prioritize multiple projects at once.


  1. Serves as a marketing evangelist – helping to educate property leaders and owners on marketing strategies, tactics, and results (both at a property and enterprise level)  


  1. Has a passion for learning and staying on the cutting edge of new digital strategies, trends and technologies and attends related trade/business events, conferences and workshops (where applicable).


  1. Highly adaptable to seasonality and priority shifts




What are we looking for?



  • Four year college degree required.
  • Emphasis in marketing and/or public relations preferred



  • 7+ years of combined marketing, advertising, and/or ecommerce marketing experience. 
  • Prior experience analyzing marketing and eCommerce reports is required
  • Prior hotel/travel industry experience preferred, but not required
  • Prior luxury experience preferred, but not required


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!