Help Desk Specialist II (26-1) - (GLO0000XM)

  • Jacobs
  • United States-Nevada-Nellis AFB-20312-SIS-17
  • Jul 27, 2020
Full time Construction

Job Description



Are you interested in being part of a team that configures, operates, and maintains the network and IT infrastructure for the U.S. Air Force's 53rd Wing? If so, join the Jacobs team and directly impact the Air Force’s ability to put weapons on target in all battlespace media.


The 53rd Wing is the focal point for the combat air forces in electronic warfare and is responsible for operational test and evaluation (OT&E) of advanced equipment and systems.


Come join our team at Nellis AFB, NV. Nellis Air Force Base covers more than 14,000 acres and the total land area occupied by Nellis and its restricted ranges is about 5,000 square miles. An additional 7,700 miles of airspace north and east of the restricted ranges are also available for military flight operations. Nellis supports advanced combat aviation training and testing. Its mission is accomplished through an array of aircraft, including fighters, bombers, refuelers, and aircraft used for transport, close-air-support, command-and-control and combat search-and-rescue. An awesome mission set and all located close to the Las Vegas Strip and countless entertainment and sight-seeing opportunities.


We are seeking qualified Helpdesk Specialist to support the 53rd Wing Technical Support Services (53rd WTSS) contract that provides the Air Force support services in the areas of network, security, and test & evaluation. Position will be located at Nellis AFB, NV.


The successful candidate will provide analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality. Additional duties/responsibilities will include:

  • Will provide overall network, user, and systems support and will be identify, prioritize, and resolve reported issues and problems, to include creating network user accounts and the setup/configuration of email
  • Will serve as helpdesk support, field user calls, determine level of support required, and escalate/distribute those calls accordingly e.g. to Tier 2 or Tier 3.
  • Will provide support and troubleshooting to users in the areas of account management, enterprise resources application, server administration, networking, and applications.
  • Will provide troubleshooting and problem resolution for software, hardware, and communications issues related to supported computer workstation systems and applications.
  • Will perform security patching (analyzing, documenting and taking corrective action for any issues) and system audit collection and perform continuous system monitoring and analysis to ensure optimal systems, network, and user operation.
  • Will provide hardware/software installation and testing.
  • Available to perform other duties as assigned.




Required Experience:

  • Must have, and be able to maintain, a TS/SCI with DCID 6/4 eligibility with an investigation close date no older than 5 years, 6 months at the time of application (and 5 years, 9 months at time of hire).
  • Must be willing to submit to, and be able to pass, a CI polygraph. 
  • Must have, and be able to maintain currency of, a valid/current DoD 8570.01-M IAT-II certification.
  • Minimum of three (3) years of help desk or related experience diagnosing and resolving technical problems with both software and hardware. 
  • Must be able to provide onsite and remote technical support with an emphasis on hardware, connectivity and application issues. 
  • Must also possess problem solving skills, excellent understanding of desktop operating systems, networking principles and MS applications. 
  • Must understand information assurance concepts and interact with security personnel on issues related to system security and be able to provide sound information assurance guidance as required.

Essential Functions

Work Environment

Office setting that includes sedentary physical effort. However, may include lifting of weight up to thirty (30) pounds as necessary. Must be able to work well with co-workers and all levels of management. No hazards on job or unusual

environmental conditions. Periodic/occasional travel may be required to include both continental US and/or overseas locations.


Physical Requirements

Work may involve sitting or standing for extended periods of time.  Position may require typing, and reading from a computer screen.  Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.  There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required.


Equipment and Machines

Ability to operate office equipment such as personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work related tools as required. 



Monday-Friday 7:00 a.m. - 4:30 p.m.  Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings.  Punctuality and regular attendance are necessary to meet deadlines.  Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements. Position may be assigned to Shift 1 or Shift 2. Notional Shift hours, inclusive of at least one 1/2 hour break, are generally 0600-1430, Mon -Fri for Shift 1 and 1300-2230, Mon-Thu for Shift 2.


Other Essential Functions

Must demonstrate professional behavior at all times when dealing with customers, management and co-workers.  Must have clear, concise and accurate communications skills in English, both verbal and written.  Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others.  Must maintain a positive work atmosphere by behaving and communicating in a professional manner.  Independent personal transportation to work site is required.  Travel to and from customer's locations may be required to support projects.  This may involve airline travel.  In some cases, accommodations can possibly be made for POV, if necessary.  When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.   


Jacobs is a global technology company, delivering solutions for a more connected, sustainable world. We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness. Jacobs’ deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients at locations around the world.



Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Learn more about your rights under Federal EEO laws and supplemental language.


Primary Location

: United States-Nevada-Nellis AFB-20312-SIS-17


: Yes, 10 % of the Time

Job Posting

: Jul 23, 2020, 2:32:41 AM


: Information Technology



Job Type

: Experienced

Job Classification: Full-Time Regular

Work Locations



 Nellis AFB 89115

Capabilities: Aerospace Technology and Defense Programs and Facilities