Field Services Analyst

  • SAIC, Inc
  • Fayetteville, NC, USA
  • Aug 18, 2020

Job Description


We are currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with SAIC. In this role you will: 

• Respond to technical service hardware requests and break/fix incidents 
• Support Dell, HP and other notebook, desktops, and monitors 
• Resolve end user questions or problems in the areas of functionality and technical troubleshooting 
• Take responsibility for additional follow-up as required to ensure service is fully restored 
• Ensure a high level of customer satisfaction throughout the service delivery transaction


Position Requirements: 

• High school diploma and 1 year of related experience 
• Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment) 
• Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication 
• Familiarity with DoD Information Assurance (IA) requirements a plus 
• Moderate level familiarity of Android and iOS devices 
• Blackberry BES and MobileIron MDM experience a plus 
• Outstanding organizational skills 
• Understanding of desktop and notebook hardware 
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease 
• Must have valid driver's license and reliable vehicle with appropriate insurance 
• Must be available for after-hours on-call rotation

Physical Requirements: 

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. 
• Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs 
• Exposed to seasonal weather based on geographic region 
• Hold the arm and hand in one position or hold the hand steady while moving the arm. 
• See details of objects that are more than a few feet away. 
• See differences between colors, shades, and brightness. 
• Use one or two hands to grasp, move, or assemble objects. 
• Use muscles to lift, push, pull, or carry heavy objects. 
• Use stomach and lower back muscles to support the body for long periods without getting tired. 
• Bend, stretch, twist, or reach out. 
• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. 
• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place. 
• Make fast, repeated movements of fingers, hands, and wrists. The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.