Field Services Analyst

  • SAIC, Inc
  • Montgomery, AL, USA
  • Aug 18, 2020

Job Description


We are currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with SAIC.  In this role you will:

Respond to technical service hardware requests and break/fix incidents
Support Dell, HP and other notebook, desktops, and monitors
Resolve end user questions or problems in the areas of functionality and technical troubleshooting
Take responsibility for additional follow-up as required to ensure service is fully restored
Ensure a high level of customer satisfaction throughout the service delivery transaction


Position Requirements:

High school diploma and 1 year of related experience
Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)
Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
Familiarity with DoD Information Assurance (IA) requirements a plus
Moderate level familiarity of Android and iOS devices
Blackberry BES and MobileIron MDM experience a plus
Outstanding organizational skills
Understanding of desktop and notebook hardware
Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
Must have valid driver’s license and reliable vehicle with appropriate insurance
Must be available for after-hours on-call rotation

Physical Requirements:

Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
Exposed to seasonal weather based on geographic region
Hold the arm and hand in one position or hold the hand steady while moving the arm.
See details of objects that are more than a few feet away.
See differences between colors, shades, and brightness.
Use one or two hands to grasp, move, or assemble objects.
Use muscles to lift, push, pull, or carry heavy objects.
Use stomach and lower back muscles to support the body for long periods without getting tired.
Bend, stretch, twist, or reach out.
Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
Make fast, repeated movements of fingers, hands, and wrists.
The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.