JPC - 39803 - "Customer Service Analyst @ El Paso, TX"

  • Esolutions
  • El paso, Texas - United States
  • Aug 25, 2020
Full time Information Technology

Job Description


Job Title: Customer Service Analyst

Location: EL Paso, TX

Hire Type: Contract Job 

No. of positions : 20+

Start Date : ASAP

Duration : Long-Term

Job Description:-


Skillset required:
Productivity Management:
• Making outbound phone calls to our members and prescribers
• Utilizing multiple software systems to complete Medicare Enrollment case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM
Preferred Qualifications:
• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of PBM/pharmaceutical related work strongly desired
• High School Diploma or GED required
• Bachelor’s degree in related field or equivalent work experience preferred

Job Details
Tax Terms
Required Hours/Week
Sales Manager
Required Documents
Primary Skills
customer service,call center
Job Start Date