JPC - 39805 - Service Manager (US)

  • Esolutions
  • Houston, Texas - United States
  • Aug 25, 2020
Full time Information Technology

Job Description


  • Requirements
    • Degree in IT or Technical Subject with 9+ years’ experience in a complex global environment
    • Knowledge/ prior experience in support processes, specifically ITIL
    • Deep curiosity in getting to root cause and improving services
    • Critical thinking with strong analytical mindset capable of quickly analyzing a situation, topic or problem, and work well in a team setting to accomplish goals
    • Experienced results-orientated IT professional with experience across a wide range of activities in service delivery
    • Self-managing professional with drive & enthusiasm to improve the overall user experience.
    • Prior experience in IT infrastructure support and IT services management.  Technical experience in Windows and Office.
    • Strong stakeholder, interpersonal relationship, and negotiation skills with proven track record at higher management levels.
    • Proven ability to deliver results in a matrix organization, driving delivery excellence through influence and team working
    • Ability to operate in a virtual cross-cultural organization
    • Strong interpersonal and communication skills
    • Ability to deal effectively with conflict and ambiguity
    • Ability to handle concurrent tasks with appropriate priority
    • Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels
    • Understanding of business support requirements
    • Excellent User Experience skills
    • Good understanding of project management, project finance.
    • Connectivity understanding – Ability to understand at high level the Network Infrastructure and how the various service areas (LAN, WLAN, WAN, Security, Telecoms) function.
    • Project management expertise
    • Data Interpretation: able to read and understand network performance data in PowerBI or Service Now dashboards for performance of Onsite Support Services
    • Basic Financial Analysis – Ability to identify cash savings opportunities within managed services
    • Service Management experience will be considered advantageous
    • ITIL Certifications/training will be considered advantageous
    • Service Now reporting experience
    • Actual understanding of the IT business environment will be considered as advantageous
  • Preferred
  • Qualifications and Skills

Required Skills :
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Candidate must be your W2 Employee :No
Interview Process :
Additional Keywords :
Degree Requirements :
Certification Requirement :
Minimum Experience (In Years) :0
Travel Requirements :

Job Details

Tax Terms


Required Hours/Week


Sales Manager




Required Documents


Primary Skills


Job Start Date



2020-09-03 To 2020-12-19