Service Desk Technician

  • SAIC, Inc
  • Corpus Christi, TX, USA
  • Sep 14, 2020

Job Description

Description

Job Description:


SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, Texas supporting CCAD G6.


Responsibilities:

  • Provide help desk support and resolve problems to the end user's satisfaction
  • Perform root-cause analysis of all incidents
  • Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
  • Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
  • Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
  • Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
  • Per assignment, provide security-related support in order to comply with all applicable standards.
  • Troubleshoot Windows 7 desktop issues in both virtual and physical environments

Qualifications

Required Education and Experience: 


AA Degree in related discipline and one (1) year related experience; or High School and two (2) years related experience with relevant certification.


Clearance:


Must have active Interim Secret clearance to start with the ability to obtain and maintain an active Secret clearance. Current Secret clearance preferred.


 Required Skills and Certifications:  

  • Security + Certified
  • Microsoft 365 Certified
  • Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
  • Strong knowledge and experience with Active Directory Users and Computers (user/group management).
  • Strong knowledge and experience with NTFS and Windows share permissions
  • Experience creating both high and low level standard operating procedures for IT technicians and end users.