DescriptionWe are currently seeking a motivated, career and customer-oriented Remedy Developer to join our team to begin an exciting and challenging career with SAIC.
QualificationsEducation and Training Requirements: Must have a minimum of 7 years of experience, or a Bachelor's Degree and 5 years of experience, providing Service Management System administration services, majority with BMC Remedy. Must have experience managing SMS development activities and be proficient in applying the SDLC, Agile, and DevOps principles. Must also have experience it implementing and supporting advanced reporting and performance analytics capabilities (i.e. Business Objects, Crystal Reports, SQL Server Reporting Services). ITIL Foundations certification required. ITIL Expert and/or Managing Professional preferred. At least 1 Remedy certification required, BMC Accredited Administrator preferred. Knowledge and Skills Requirements: Highly motivated, self-directed and responsible contributor. Effective communicator and relationship builder to system stakeholders and organizational leadership. Be a team player, share knowledge, and learn from others. Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback. Proficiency in configuring the BMC ITSM Suite, and integrated systems including database, reporting, performance, discovery, and survey tools. Design and develop Remedy for multi-tiered user support including Service Desk and IT Operations. Ability to program or script in Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System. Ability to create, manage, administrate SQL database and programs that query and push data to a SQL database, XML file, and/or a data warehouse. Backup and restore BMC Remedy System in high availability operations if required. US Citizen or Green Card Holder. Ability to attain a Public Trust clearance. Position may be open to remote location and telework flexibility.