Enterprise Operations Lead

  • SAIC, Inc
  • Washington, DC, USA
  • Oct 07, 2020

Job Description

Description

SAIC has a contingent job opportunity for an Enterprise Operations Lead in National Capital Region to support a Federal agency.  Join SAIC’s team to provide end users seamless information technology experience leveraging efficient use of enterprise-centric solutions, modern technologies and industry best practices.  Be part of the team defining the digital transformation journey for this federal agency.


The Enterprise Operations Lead responsibilities can include:

  • Responsible for successful delivery of a program to a customer.  
  • Manage and integrate activities in accordance with contract requirements and ensure technical, schedule, cost, and financial performance.
  • Define or contribute to the program baseline then execute the program to comply with baseline requirements.  
  • Manage risk, customer relationships, and program staffing. 
  • Ensure compliance with quality standards and escalate challenges to SAIC leadership.  
  • Support business development and program staff management. 
  • Provides input in planning, developing and implementing the program baseline. 
  • Identifies and analyzes minor variances, and defines corrective actions in coordination with Program Oversight. 
  • Primary customer interface for technical, management, and contract matters; information sharing; and moderate problem resolution.  
  • The Enterprise Operations Lead will have experience in managing Enterprise Network and System Operations Teams.  These teams perform the following:
    • Wide Area and Local Area Network infrastructure (O&M) Services
    • ESN/NSN Central Site Management and support
    • Network Connection Services 
    • Communications Security and Telecommunication Management
    • Enterprise Helpdesk , including Account Management (RSA, AAA, & Sigma)
    • End User Desktop Support Services (Standalone and Networked)
    • Operational support including patch management, virtualization, storage, back-up and recovery, 
    • Classified Commodity Services (email, productivity tools, Collaboration) VDI Services.
    • Secure VTC installation and maintenance support Services (for small sites and UK)
    • Enterprise Infrastructure and Systems Performance Monitoring Services including Capacity Planning 
    • Secure Network Printing Services and Secure/Controlled Media Transfer Services 
    • Engineering (Infrastructure Research, Development and Deployment) 
    • Test bed Support Services
    • Service Catalog and Customer Chargeback Management

This position is contingent upon contract award.

Qualifications

Qualifications

  • Bachelor Degree required; BS in STEM or Business preferred.
  • Must have DOE Q might also need DOD TS Security Clearance.
  • Experience supporting both classified and unclassified IT environments.
  • Clear understanding of NNSA and the US nuclear enterprise.
  • Minimum of ten (10) years or more experience delivering Enterprise IT Managed Services supporting at least 100 sites and 3,000 end users.
  • ITIL v3 Practitioner certification and ability to obtain ITIL 4 Managing Professional within the first six months required.
  • Must be a US Citizen.
  • CONUS travel up to 10% of the time may be required.
  • Experience with National Nuclear Security Administration (NNSA) preferred.