Insurance Billing Manager - Life & Disability - PA - PHILADELPHIA

  • Accenture Federal Services
  • Philadelphia, PA, USA
  • Oct 15, 2020
Full time Professional Services

Job Description

Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Responsible for multiple teams to ensure execution of service levels, operating metrics, client deliverables, to deliver high quality client service delivery. Role entails supporting a Global Group Life and Group Disability Insurance BPS contract to ensure all team responsibilities occur in accordance with the Statement of Work and Service Level Agreement. Manager will be able to make decisions to support the day-to-day operation of the entire back office and call center teams. Expected to be able to demonstrate expert knowledge of Group Life Insurance Billing and back office processes and industry expertise to effectively provide solutions and conduct executive client discussions. Expected to conduct & present to key client stakeholders in an executive manner to provide Operational updates, highlight risks and issues along with process opportunities.
Key Responsibilities
Your role includes some or all the following key responsibilities-
  • The Billing Relationship Manager works with delivery teams to maximize the multiple remote team’s skill sets, optimizing the resource mix and navigating scope changes to ensure client expectations are met.
  • Establish a positive client experience understanding delivery excellence and providing expert industry knowledge while delivering to Service Level Agreements
  • Understand high visibility and challenging opportunity will require high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well
  • Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
  • Pursue and develop relationships with client stakeholders across the account
  • Maintain high customer satisfaction ratings by supporting & managing of high processing accuracy
  • Identify all risks associated with execution of the assigned tasks within the business process and understands the security requirements linked to the business process.
  • Build senior and strategic relationships throughout the Global contract
  • Understand the client environment, issues, and priorities
  • Participate in the execution of special initiatives to fulfill customer commitments
  • Assist and/or lead process improvements to address key program challenges and to increase our ability to deliver upon our commitments
  • Responsible for the engagement & development of resources to minimize attrition and contribute to a positive work environment


Basic Qualifications
  • Minimum 5 years' experience managing large teams (20 or more people)
  • Minimum 5 years' experience in Group Life Billing & Back office Insurance management processes
  • Minimum of 5 years of Direct Client Relationship experience (Internal or External Clients)
Preferred Qualifications
  • Bachelor’s degree
  • Prior experience working with Lean, Six Sigma or other operations management principles
  • Experience in successful negotiation of complex or strategic contracts
  • Ability to interpret data, prepare presentation materials and deliver content to all levels of management and clients
  • Proven global expertise and perspective executive level presence and influence


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
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Requesting An Accommodation
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Other Employment Statements
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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