Senior Help Desk Analyst - (INT0001A2)

  • Jacobs
  • Primary Location: United States-Virginia-Fort Belvoir
  • Nov 19, 2020
Full time Construction

Job Description

Description
 

Senior Help Desk provides Tier I and II customer service support to US ARMY INSCOM customers. Actively monitor network and terminal operations to ensure connectivity and availability. Monitor network data traffic patterns to minimize choke points. Accountable for all aspects of Network requirements and manages the hands-on, day-to-day issues related to Networks. Provide system administrator support for active directory environment. Responsible for the hands-on, day-to-day issues related to user accounts and access to active directory and WAN.

 
Qualifications
 

Clearance Requirements: TS/SCI

Educational Requirement: None
Certification Requirements:

IAT-2: A+-CE, or Network + CE, Security + CE, or SSCP, or CCNA- Security

Experience Requirements:

Networking Fundamentals with 5 years supporting Network Operations and Microsoft Active

Directory environments
 
Essential Functions
Work Environment
  • Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
  • Work assignments vary based on client requirements.
  • Work may include travel with the military to participate in exercises in austere conditions
  • Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.
Physical Requirements
  • Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
Equipment and Machines
  • General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
  • May require operating motor vehicles.
Attendance
  • Regular attendance in accordance with established work schedule is mandatory. 
  • It is important to be able to work any shift/designated hours required. 
  • You may be asked to continue performance in support of a war, contingency, or exercise
  • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
  • Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions
Travel
  • Continental and Oversees travel may be required.  It is important to maintain a current passport.
Other Essential Functions
  • Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
  • Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. 
  • Candidate must be able to interface effectively with individuals at all levels of the organization.
  • Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area.
  • The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
  • a dual citizenship (i.e., citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
#INSCOM Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language. 

Primary Location

: United States-Virginia-Fort Belvoir

Job Posting

: Nov 11, 2020, 3:46:36 AM

Job

: Information Technology

Organization

: CMS

Job Type

: Experienced
Job Classification: Full-Time Regular
Capabilities: Aerospace Technology and Defense Programs and Facilities