Career Opportunities with the Navy Next Generation Enterprise Network Service Management, Integration and Transport (NGEN SMIT)

  • SAIC, Inc
  • Norfolk, VA, USA
  • Nov 19, 2020

Job Description


SAIC is part of a larger team that will provide support to the Navy’s Next Generation Enterprise Network Service Management, Integration and Transport (NGEN SMIT). This program is responsible for maintenance and modernization of one of the largest combined networks in the world comprised mainly of the Navy and Marine Corps. SAIC is tasked to provide Tier 0 and Tier 1 end-user support services to more than 600K users and 400K+ hardware devices at over 1,600 sites in the U.S. and around the world. The Service Desk is the single entry and delivery point for the provisioning of end user support and manages and coordinates the handling of incidents, problems, non-Service Catalog Requests, and Service Catalog Requests with end-users and IT groups for both unclassified and classified networks. Overall, the NGEN SMIT program provides services that implement an enterprise-wide capability for effective and integrated operations, oversight, responsibility, and accountability for Navy and Marine Corps networks into a converged enterprise IT services business model, and support DoD agency/military department (MILDEP) convergence to the same enterprise IT services.

Work will be performed in the below three location areas, in addition to several OCONUS sites:

  • Norfolk, VA
  • San Diego, CA
  • Boise, ID (Remote Work)

As part of this large effort, SAIC is looking for incumbent and experienced personnel to fill the following roles:

  • Technical Support Specialists
  • Technical Support Supervisors
  • NIPR Service Desk Agents
  • SIPR Service Desk Agents
  • Enterprise Service Desk Specialists
  • IT Services Delivery Consultants
  • Systems Administrators
  • Quality Assurance Analysts


Minimum education, experience and skill requirements will vary depending on role and level. All positions will require a Secret clearance and US Citizenship.