Service Desk Team Lead

  • SAIC, Inc
  • Salt Lake City, UT, USA
  • Jan 15, 2021

Job Description

Description

SAIC is hiring a Service Desk Team Lead for a key role supporting the EITaaS team in Salt Lake City, UT.

 

JOB DUTIES
 

  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintain and updates records and tracking databases.
  • Alert management to recurring problems and patterns of problems. 

Qualifications

REQUIRED EXPERIENCE AND CLEARANCE

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
  • Secret Clearance
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess a Secret clearance.

 

DESIRED EXPERICE AND CERTIFICATIONS

  • Current Security+ or ability to obtain certification within 6 months of hire