Telecom Business Analyst

  • SAIC, Inc
  • Silver Spring, MD, USA
  • Apr 01, 2021

Job Description


SAIC is seeking a Telecom Business Analyst with proven business analysis skills, including developing business requirements, product proposals and business and technical workflows. This candidate must have project management, problem solving and analytical skills. The ideal candidate will possess the ability to manage multiple tasks simultaneously, while meeting deadlines; possess superior ability in Microsoft Office products specifically Excel and PowerPoint; and experience creating process documentation and standard operating procedures.

Ideally, this candidate must have experience identifying process pain points and the ability to implement operations improvements is highly desired. Experience working on various operational process across the telecom ecosystem is preferred and must have a history of delivering complex projects requirements on time and error-free.   The candidate must have strong written and oral communication skills, including the ability to communicate technical information to both technical and non-technical users; Strong attention to detail with proven analytical and problem-solving skills; and strong ability to capture meeting minutes effectively, and assist in developing presentations/materials.   Support location will be in Washington DC metro area.  This position is temporarily remote due to COVID-19.


  • Daily Management of telecom services including voice and data.
  • Collecting requirements for ordering of new voice and data circuits as required by the program offices.
  • Able to support and escalate issues with vendors as required.
  • Track Billing and SLA among Telecom carriers to ensure they are in line with contracted rates.
  • Recommend operational and business workflow changes to management in order to strengthen the control environment.
  • Maintain vendor relationships for all telecommunications carriers.
  • Provide sound business recommendations on complex issues.
  • Respond to inquiries and resolve issues timely and subject to organized documentation practices.
  • Conduct meetings with operations and business stakeholders.
  • Provide sound business recommendations on complex issues.


The candidate must have:

  • At least fifteen (15) years of professional experience. 
  • At least four (4) years of experience in telecom.
  • Four  (4) years of relevant work experience as a Business Analyst.


  • Bachelor’s degree in Computer Science, Business or related field


Target salary range: $85,001 - $95,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.