Field Services Technician

  • SAIC, Inc
  • May 07, 2021

Job Description


Job Description:

We are currently seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career with SAIC.  In this role you will:


•            Respond to technical service hardware requests and break/fix incidents of USAF Airmen, civilians, and contractors
•            Support Dell, HP and other notebook, desktops, and monitors
•            Resolve end user questions or problems in the areas of functionality and technical troubleshooting
•            Take responsibility for additional follow-up as required to ensure service is fully restored
•            Ensure a high level of customer satisfaction throughout the service delivery transaction


Required Education/Skills/Years of Experience:

•            A Bachelor’s degree plus 3 years of recent specialized experience, OR; An Associate’s degree plus 7 years of recent specialized experience, OR; A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience.
•            Must be able to complete tasks without supervision and be a self-starter
•            Must have experience in desktop support regardless of degree or certifications
•            Must be able to troubleshoot and resolve customer technical issues without reach back support (the majority of the time)
•            Will need the ability to be on-call for VIP work orders, respond, and resolve work orders according to the SLA
•            Must be able to follow-up and create schedules/appointments
•            Must be able to troubleshoot and resolve MS Outlook issues
•            Must be able to communicate and coordinate with different teams CONUS and OCONUS in order to complete tasks and work orders.
•            Must to be able to perform inventorying and additional logistic functions
•            Active CompTIA Security+ CE certification
•            Must have a US DoD Interim or Active Secret Clearance
•            Must have valid driver’s license and reliable vehicle with appropriate insurance 

Physical Requirements: 
•            Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
•            Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
•            Exposed to seasonal weather based on geographic region
•            Hold the arm and hand in one position or hold the hand steady while moving the arm.
•            See details of objects that are more than a few feet away.
•            See differences between colors, shades, and brightness.
•            Use one or two hands to grasp, move, or assemble objects.
•            Use muscles to lift, push, pull, or carry heavy objects.
•            Use stomach and lower back muscles to support the body for long periods without getting tired.
•            Bend, stretch, twist, or reach out.
•            Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
•            Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
•            Make fast, repeated movements of fingers, hands, and wrists.

Desired Education/Skills/Years of Experience:

•            Certification MS Office 365 or MS Server 16 and up or MS Windows 10