Help Desk Support

  • SAIC, Inc
  • Fort Huachuca, Sierra Vista, AZ, USA
  • May 07, 2021
Other

Job Description

Description

SAIC is looking for a Help Desk/Service Desk candidate(s) to provide day-to-day, onsite support for workstations across the U.S. Army Enterprise Service Desk team at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and will be conducted in a 24x7x365 work environment requiring flexibility in work hours.

Job duties include:

  • Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher tiers as required.
  • Documents all customer interactions within a ticketing system.

 

Qualifications

Required education and experience:

  • High School diploma and two (2) years of computer help desk related experience.

Required skills:

  • Must be able to work rotating shifts.
  • Must be able to provide exceptional customer service.

Required certification: 

  • Must have a minimum IAT Level 1 certification for example, A+ CE or N+ CE or equivlaent. Higher certifications are acceptible.

Required clearance:

  • Must have a minimum Interim Secret clearance and be able to obtain a Secret.

Desired skills:

  • S+ certification or higher certificateon desirable.
  • Active Secret security clearance. 
  • Associates degree